Holiday Inn Express Hotel & Suites Pasco-TriCities, an IHG Hotel

Veronica! She was at the front desk when we checked in. Then she was in the banquet room running the whole thing. What a spectacular person. Professional and pleasant. I was especially impressed in how she spoke to her staff. And speaking of the staff...it was obvious they took a cue from Veronica. They were all wonderful. I hope they are well paid...because they all deserve top pay for their jobs!

everything was clean, and in perfect working condition. All the staff was very friendly, and always smiling. my son and I enjoyed ourselves very much! this was 3rd hotel on this trip, and it is by far the best. breakfast was perfect. housekeeping used my sons blanket and stuffed toy while making the bed, and that absolutely made his day. there isn’t enough good things to say about this location and staff. I can’t wait to come back next year. we absolutely loved the pool

I didn’t want to leave

Amazing staff !!!! We're very friendly and very helpful❤️ Staff recommended some places to tourist while I was there and restaurants. Let me stay in the lobby even though my room wasn't ready which was great ❤️ Room was amazing and the location was great tourist attractions. Had a great time in the hotel If you're going for a kpop concert it's an amazing hotel to stay at since the venue is very close by.

We are spoiled and we have the perfect bed at home the beds there were very hard and kinda uncomfortable on top of that the comforter wasn't put in the cover thing you were well so we didn't wind up using it we tossed it on the floor ith a pain in the butt

It was extremely nice going to a hotel and having that full continental breakfast very nice really like to that part that the breakfast was open the pool was open it was just a nice hotel to stay at other than the hard beds

I’ve stayed at several hotels in the area and while they are all pretty nice - this Holiday Inn is just the best. Clean, very comfortable, and the staff are extremely friendly and helpful. The warm cookies in the evening when I returned from work was such a treat.

Breakfast was great! Room was clean, beds are Extremely FIRM. Traveled with are dog, no problems, but the site didn't mention the extra fees for him:( Pool area is nice.

Maybe the site could put the pet fees on the site instead of telling us last minute what they were and that they were non refundable.

The room was fantastic - really large, very comfortable, and with all the facilities I would have wished for. Hotel staff friendly and welcoming, and good facilities throughout.

The location is less ideal for getting into Pasco, but fine for a stay just off the interstate (and great for Gesa Stadium)

Very clean and DLL of the staff was very helpful and friendly. I also appreciate the early morning ride to the airport.

N/A

It is a really nice place. My room was huge. The pool and hot tub was nice and was well supplied with towels. Great location to shopping and restaurants.

Nothing. It was great!

The room size was amazing! Breakfast choices were excellent!

The bed was not as comfortable as I thought it would be and the pool closes at. Traveling with teens it would have been nice if the pool was open until at least 11.