Holiday Inn Richland on the River, an IHG Hotel

Location was excellent being near the freeway. The view was nice, especially off the restaurant. Enjoyed the comfortable desk chair and a chair to relax in. Lighting was better than most places. Love the lighting around the bathroom mirror!!! Liked the addition of the mirror and shelf and outlet near the closet. Only thing missing there was a light to put make up on or curl hair while the bathroom was in use. Enjoyed watching the riverboat while at breakfast.

Restaurant service was slow. Apparently low reservations that weekend. Breakfast was off the menu. The restaurant manager worked the floor alone. We felt she should have had some help. She was excellent in keeping her humor and smiles. She said it was slow all that Saturday morning and then wham several showed up. Friday night 8 pm was also very slow. Not much to choose off the menu for a light snack. Hoping for soup but chose a side salad. The vertical mirror outside of the bathroom was hung a bit low. I am only 5 ft and needed to bend down/squat a bit. Hall light was more effective there than across from it where the mirror/shelf is located. Disappointed that the hot tub was closed!!! I really needed it.

The room was very large, so much space and very clean and comfortable. Really enjoyed what was there and the view was great.

The TV, there is no hdmi, nothing more than 60 channels, the TV was nothing special as is, and the remote was bad for it. The remote hardly worked. No way to wireless connect that I could find or anyway to enjoy a movie night unless u bring your own hdmi cord. There was also no way to connect to apps like Netflix or anything on the TV itself.

Room was comfortable, good TV size and quality, good sized room, bathroom well stocked. Good location with breakfast right next door and close to our event that we participated in - festival. Extra towels were readily supplied upon request.

For the price, breakfast should have been included as the hotel is on the expensive side. Housekeeping did not clean room - but I guess it needed to be requested.

It's a remodel of an older hotel that was done well. The location is riverfront with miles of walking paths. Riverfront food and drinks are within an easy, scenic mile walk. There is also a nice restaurant next door, Sterlings. There is a small "alley way", The Parkway across the street (George Washington Way), that has several places to eat and drink. Foodies is quite the place, do stop in! Ripples in the hotel serves a great breakfast. Buy the breakfast add on it is well worth the price. The also have a small food menu and a bar open until 10pm. Easy to get to any part of the Tri Cities

Everything was awesome.

Pleasant personel

had to have maintenance in to get fridge working. Awkward entrances for a person who has difficulty with steps. Going through the lobby was a long way to walk to the room and the closer entrances all have steps, no ramps. Difficulty setting the air conditioner to keep the room comfortable. The hot water in the shower had to run a long time to get hot..quite a water waster.

We were in Richland for a family gathering. We were very happy with our room. We found our bed especially comfortable. The staff was pleasant and helpful.

We don't travel much and we weren't sure of the check out process. We couldn't find any written directions in the room. We called the desk and they gave us direction. It would be nice if there was something posted in the room.

The staff are very helpful and responsive online. The room was mostly quiet (will explain below) The bed was great. Breakfast was good.

Room was not ready for 15:00 check in which was unfortunate. The rooms are not entirely soundproof. There was an extremely loud couple in the hallway who had very little volume control with their voices. Every word could be heard clearly. Could be cheaper.

Beautiful location on the river with excellent access to the riverfront walkway. Room was spacious, clean and appeared to have been renovated not too long ago. The bathroom had very high end faucets. Nice size pool. A very good hot breakfast from a menu was included.

Our room was on the corner on the lower level. We had a private patio but what we didn’t like was that it was fully enclosed by a high fence and we couldn’t see the beautiful view. Also the gardens within our courtyard hadn’t seen a weed eater for months so it was messy.

The room was very nice, Spacious, super clean and the amenities were great. I liked that I could access my room through the sliding glass door. I had a room on the first floor with a river view. Too cold to enjoy that while I was there in January. It's a very nice motel with good eats close by. The beds were very comfortable and that's a big plus for me. Good wi fi, another plus. I would definitely stay there again, when it's a little warmer. :)

Not enough channels on the TV. I like GSN and they didn't have it. I don't get to watch it at home and was hoping it was on their channels, but it wasn't. My other complaint, which might be just me because I am 73 and don't like being cold, but I never could get the room very warm with their central heat system and not having a room heater like most motels have. You have a thermostat, but all the heat goes up to the ceiling and with the sliding glass doors, if it's cold outside, your not going to get very warm. I prefer a motel with vending machines, so I can purchase what I want and not have everything added to my room.

The location was absolutely beautiful on the river. The rooms were beautiful and breakfast was exceptional. We really enjoyed our stay.

When we first arrived our room hadnt been cleaned, but the front desk immediately made it right and put us in a new room and gave us breakfast and dinner vouchers for the restaurant.