Imperial Hotel & Spa

Amazing service from Imperial. Attentive and went out of their way to make sure I was safe and comfortable. Gave me tips to maximize my stay. Although I had no breakfast included in my booking, the hotel prepared a huge take away breakfast as I had an 6.30 am pick up to Sapa, Before arriving to Vietnam I wanted to arrange a trip to Sapa as I had limited time in Vietnam. I was struggling to find something on the internet. The hotel connected me to the tour desk and Ian was amazing. He answered all my questions and advised the best options for my limited time. He customised a trip to Sapa with my own guide and arrange an excellent hotel there as well. Fantastic location in the heart of old quarter. 5 minutes walk to everything and still very quiet. Hotel was so good I am staying with them after my Sapa trip

Nothing.

We had a wonderful 5 nights stay at the Imperial. It is located in a side street of the Old Quarter, so I guess it was much quieter than Hotels would have been along the main roads, but non the less within a few meters, you were in the bustling life of the city and the weekend night life at the Hoàn Kiếm Lake right around the corner. There has been some occasinal dog barking or random street noise at night, nothing to avoid I guess and much less than at home, it did not disturb our sleep at all. We got an upgrade to the Imperial suite, but non the less - we had a look to decide if we would stick to our booked suite which had a bath tub and facing away from the street, or the Imperial suite, which is more spacious but without tub and facing the road and opted for the last one just simply for a bit more space, although the other one had enough space, too. The rooms were both clean, well designed and the hotel was very well maintained if not recently renovated. The bed was very comfortable and after our long days out we enjoyed to come back and rest in it or on the couch and take a refreshing hot shower. The employees were very attentive and supplied us with everything we needed, house keeping was superb. On arrival we got an introduction and tips for the city. If you are interested in tours and you have not planned anything ahead you can book some with them or they are generally helpful with suggestions, but we have not used this option as we had made plans beforehand already. They also offer spa treatments, but as we did not use any spa options in or outside the hotel we can not say anything valuable about it either. We got a late check out on our last day. We were told upon arrival that credit card payment comes with a 3% surcharge cause of banking fees, so this did not surprise us anymore during check out, but I could not find this information on booking.com, it is not alot, but you might want to be aware of that.

Perfect location , Very helpful and attentive staff Best Pho for breakfast and super clean

Our check-in was at 2 ,we reached 3:30PM and had to wait till 6PM. for Check in ...not very professional though hotel offered us 1 Hr spa treatments but we are family with small kids The balcony of the connecting room has no view at all so would suggest to book separate rooms if you can have the option ..

The hotel is spotless, very comfortable and everything looks exactly as it does in the photos. The location is excellent, surrounded by loads of things to see, shop and eat. The best: the staff. Everyone we interacted with was extremely polite and helpful. They all spoke excellent English, which we highly appreciated. In particular I have to mention the hotel manager, Mr Duong. Communication with him was incredible and he was incredibly helpful when organising our trip. Not only did he help with booking the taxi from the airport, but also travel to and from Sa Pa, to and from Cat Ba and even offering help with Ninh Bình. We had a late minute change of plans and he was able to arrange the change really quickly. He also helped us book a food tasting tour and we really felt that we could count on them if we had any issue. Honestly, there's nothing else we could expect from the hotel and the people working there. The experience totally exceeded our expectations. We're very happy with it and would 100% recommend it to everyone!

Nothing, everything was great.

This was our second of three stays at the Imperial, a beautiful, small boutique hotel tucked in a quiet corner of the Old Quarter of Hanoi. The facilities are elegant and everything you would expect from such a classic property. What makes this hotel exceptional are the staff: from the attentive stewards to the knowledgeable and gracious reception staff, the top floor restaurant waiters, and the spa personnel, the service is truly unparalleled. Every single person gives their best effort to make your stay in Vietnam a wonderful, memorable experience. We particularly appreciated the scrumptious breakfast with so many wonderful choices. The hotel was also kind enough to secure our luggage while we did a 3 day cruise on Ha Long Bay. If you are looking for the perfect, small and personable place from which to explore Hanoi, look no further! This one checks all the boxes and then some!

Imperial Hotel and Spa was our favourite hotel in Old Town Hanoi. Even though it's a small boutique, its service quality and the hospitality of the staff were impeccable. Upon arrival, the bellboy was fast to pick up our luggage from the busy street. Immediately, we were greeted warmly by the counter staff, who went through the nearby places of interest with us over a nice cup of ginger(?) tea. Whenever we entered and exited the hotel, the bellboys were always there to hold the door opened and the counter staff often helped us to press the lift button even before we could reach the lift (we were a little embarrassed to be treated so well haha). Our two connecting rooms were nothing short of amazing too. They were both huge, the beds were comfortable. We had an extra-king size bed in one room and a small balcony in another room. The sheets and towels were clean and they were changed daily if needed. There were ample charging points (international socket and usb points) in the room for all our electronic devices. The breakfast buffet was great - good selection of food, the on-demand pho and different varieties of eggs were fantastic too. We loved the smoothies, yogurt and drinks in the fridge. The staff/waitresses were super attentive and they were quick to clear our used plates to keep the table tidy. Even though this is a boutique hotel and its outer appearance is unassuming, it has set a super high bar for its service standard which we have not experienced even in 5 star hotels in other neighbouring countries. Upon check-out, we were gifted two packs of Vietnamese coffee powder (not sure if all guests receive a gift or it's because my father commented that the coffee powder used by the hotel was super good during breakfast and the staff took note of that... If it's so, that's another huge plus to the hotel).

Their service is amazing. Before I step into the hotel, I made a call prior to my check in which only takes place 3 days later to ask if I could drop off my luggages with them before I leave for sapa. And they accommodated to the request and even highlight that we could use the bathroom at their Spa area to wash up before our overnight trip. When we are back from sapa, we were arranged a room at the 2nd floor (which we didn't quite like) but turns out it was actually quite alright as we barely hear the road noises (soundproof is good). Bed is comfortable too! Front desk was amazing with their help in suggesting where we can head to for shopping/food. I forget to make a booking for a restaurant and needed a local line to assist and the hotel made that booking on our behalf. Right before we left, I filled up the feedback form and briefly mentioned that room service could be more attentive in restocking our coffee and water, and they actually gave us small token to apologise for that. (never had a hotel actually done service recovery so immediately 😭) I am really amazed with them. And... They will never leave you thirsty in the lobby even if you are just chilling. Shoutout to Grace, Tracy and the team for always taking care of us in all ways!

I had to really think hard what I didn't like because everything about this hotel is amazing. But I suppose their Spa facilities could be better and done up more for a cozy and welcoming look.

A very good breakfast with lots of choices. The restaurant is on the top floor with views over the old quarter. When the transport I had booked to take us to Sapa failed to materialise, the receptionists made made several calls on my behalf to resolve the problem. Nothing was too much trouble for any of the staff. The hotel provided each of us with a breakfast box on our last day as we had to leave for the airport early. I was not expecting this, so it was a nice touch and very welcome.

There was nothing I did not like. I have been coming to this hotel since 2015 and for me it is the perfect hotel. My friends loved it and had no complaints.

My favourite hotel in Vietnam. Important to note that this hotel was refurbished in the last couple of years so old reviews won't be accurate. It's in the perfect location. Great restaurants, spas, and tourist sites all close. The beds are super comfy, good pillows and very clean. The big selling point is also the staff. I would say that service here is above a 5 star hotel. They called to confirm our reservation on a Halong Bay cruise and called the driver picking us up all, all without asking. Highly competent and very friendly. Also great English. We left really early and they gave us a breakfast to go, again without asking. The price to quality/location can't be beat.

Nothing. Super hotel.

Location - quiet corner but central vicinity ; ideal for walks within tourist attractions sites in old quarter ! Staff - all frontline staff are proficient in English; efficient; profound customer service oriented, especially Grace Nguyen , Guest Relations officer. Will definitely recommend anyone seeking advice/reviews from previous guests.

Not a complaint - but a plus factor Locating hotel is slightly challenging but once you've found it, it is a perfect location! For those younger generation, there's plenty of cafe joints and happy hours bars for you to chill out.