Hotel Ermitage

The location is perfect, being in such an accessible spot that's only a minutes' walk from local restaurants. The room was very clean and tidy with enough space for a couple and stocked with coffee and a small fridge as well!

The mini-split air conditioner didn't seem to come on to cool mode and wouldn't cool the room (it turns out that the radiator was running on a low heat and we hadn't noticed until the next morning so the room was quite warm on a 20+ degree day) but we weren't there very long so it wasn't a huge issue.

It's really close to everything you need, about the room it's was big enough to fit 4 adults, the bed was in a good size and the mattresses were really really comfortable, I slept like a baby. Cleaning, they can do better. I don't regret the experience, and I may book again whenever I'll be back in Québec city.

The fact that the living and work space areas are seperate from the sleeping space. Allows to get work done without interrupting other person sleeping. ~ We are provided a number incase of emergency if front desk isn't available. ( don't use it to order a pizza, 🍕 hehehe) but if you do, wouldn't surprise me if managed to get one.

Lovely property and very central & close to everything. Self check in and parking on site. Beds were extremely comfy and room was large and homely.

Nothing.

Confortable Had all the essentials Walking distance to old Quebec

Booking.com said to go get keys at another location but the keys were at the Ermitage hôtel. I didn't enjoy having to waist time for nothing.

The location was great and the room was beautiful

Fairly noisey in the morning and the pillows weren't comfortable

The staff and the location

found hair from previous visitor in shower but other than that accommodation were clean

Clean room, nice location. coffee machine in the room and free coffee pods for refill at the lobby.

1. I was told specifically by the property, ( msg via booking) one day before my arrival to go to another hotel, JARDIN DU GOUVERNEUR for my check in. However once there, I was surprised to be told that it was not necessary as my key card was not at their premises but at the lobby at Ermitage hotel. I was then given the code for the main entrance door at my hotel and the wifi code as well. So I end up going back to the hotel I booked on foot which was around 7-10 mins from there with someone having Parkinson’s disease (the taxi already left). 2. wifi was weak in my room #253

Great location, large room, quiet

There is NO FRONT DESK as stated on booking.com. Very inconvenient to arrive and find out you have to go to an alternate hotel a fair distance away to get keys and then come back. This alternate hotel is not open 24 hours which could create further confusion if you arrive late. Only a couple of private parking spots ($25) so I would try and reserve one of the spots with the hotel or you will have to find public parking. This should be noted on the booking.com website and the hotel should be providing this information well in advance so you are prepared, not a message sent a couple of hours before your check in that you may not see.