One of the staff (I think her name was Cath) was very helpful. I wish she was there from the beginning. Before checking in, I wanted to ask some local information, but the lady there didn't know anything. Once we checked in, Cath gave us lots of helpful information to enjoy Kangaroo Valley. When we left, she kindly told us the safer way to travel including a winery I wanted to visit. Although it was not an apartment, having a microwave in the room was very handy. The room was very spacious and comfy.

It seems the cleaner forgot to collect the garbage before we arrived. Otherwise, it was clean. We wish we could have a better view as all we could see from the window was the boundary between the house behind.

Beautiful courtyard, friendly and accommodating staff, tidy spacious rooms with clean modern bathrooms and great extras including full sized shampoo, conditioner, wash and lotion, in-room iron and ironing board, nice selection of teas. They helped us change our rooms upon check-in to accommodate accessibility needs. Having parking onsite was very helpful too. Nice having.a later check out too!

Lift was broken during our stay which was only a slight inconvenience as my partner had a broken leg and we had to give up a balcony room for a lower level, but they helped us with the room change so it really wasn't any issue

Breakfast was good. Rooms big. Beds comfortable. Parking adequate and secure. Good location.

Not enough towel rails. No where to put hand towel. Not enough hooks to hang towels/clothes in bathroom. 3 towels for 2 people?? No hand held soap provided. Not everyone enjoys showering with gels. Big room so it can accommodate anther luggage stand. Wicker bins with those lids are unhygienic to lift lid and not convenient to dispose of rubbish easily. Windows didn’t open. Room Courtyard unkept. Heating inadequate and no warm bedding.

We recently stayed at Wildes Hotel in Kangaroo Valley for two nights and had a wonderful experience. The hotel is nestled in a picturesque location, surrounded by nature, and the atmosphere is tranquil and peaceful. The staff were incredibly friendly and attentive, and the room was spacious, clean, and well-appointed. We particularly enjoyed the delicious food at the hotel restaurant, which featured fresh, locally sourced ingredients. Overall, our stay at Wildes Hotel was exceptional, and we would highly recommend it to anyone looking for a relaxing and rejuvenating getaway in Kangaroo Valley.

The staff, the room, the restaurant and the lively town was perfect for our 2 days. Upon our arrival, we were checked in by a lovely lady and she gave us places where we could see kangaroos and she was spot on. We saw wild kangaroos for the first time in our lives and it was amazing!! We also took a short drive from the hotel to Fitzroy Falls and it was beautiful!! The weather was gorgeous and warm and that made it even better. If ever visiting Kangaroo Valley, you must stay at the Wildes Hotel.

Omg location is amazing, views, centrally located, well designed facilities, staff were extremely helpful a credit to Wilde's and themselves. I have never stayed at a location that has pride in every aspect, the gardens the indoor area the facilities were immaculate and then you walk into your room, wow, the cleanliness and state of your abode was five star. Wilde's is so well kept it was enjoyable up until I had to leave. A hearty thank you to management and staff, we will be back

Absolutely nothing

The property was clean and relaxing. Conveniently located and very quiet. Absolutely loved the courtyard it felt like we were in Europe. Food was great and staff were very welcoming. Bed was the most comfortable I’ve slept on. Very large rooms. I’m fussy with my accommodation but couldn’t fault it.

Service for breakfast on Saturday morning was very slow considering not many guests. We were thinking maybe they had an issue that morning as the rest of the time was great.

We opted for breakfast on one day and we weren't disappointed. It was delicious with an excellent range to choose from. The best part it was served with impeccable service and smiles. It made it a perfect experience.

I think there was a minor check-in confusion. I notified the hotel I would be arriving at 2 pm but the room wasn't available till 3 pm. The shower seeped water, Would it help to add a plastic mount to prevent that?

Location is great, right in the heart of main street in Kangaroo valley township. Facilities are lovely, very clean, underground secure car park. Lovely courtyard, swimming pool. Gorgeous restaurant serving very nice breakfast, and lovely dinners, at quite reasonable prices. Rooms were very clean, very comfortable beds and pillows. Roomy bathrooms with good-sized toiletries provided (not the tiny one-use ones you normally get in hotels).

Beautiful hotel, in an amazing location. The restaurant was lovely too, with a fire in the evening and we had breakfast in the front patio.

To save a bit of money we booked the smallest room with a small double bed. I regretted it, the bed was far too small and dipped in the middle. It wasn’t a comfortable sleep. I feel like we spent enough money on the room and in the restaurant to have a bigger bed than that.