bath room is very clean, comfy bed, linen and bath towels are ckean and spotless, has shampoo and conditioner in a separate tubes and rooms are cleaned everyday.. Staff top up things that you need, tissue box, soaps, etc, replace towels, Aircon is working pefectly, with nice heater to make us comfortable in cold weather. has fridge and kettle to make coffee

a bit noisy at night, can hear loud noise from other rooms and sometimes the sound of cars/ vehicles as well , tv not working, should provide wifi information in the room, how to access it

The location was perfect for our stay. Having a variety of areas there to eat was a bonus. No travelling to buy meals except breakfast. Having the pub, a pizza place and a seafood restaurant site was excellent. Even though it is close to the highway the rooms were very quiet. I wife and I both had trouble with our TV remotes and the staff were very quick to resolve the problems.

A small lamp next to the beds and a hanging place for clothes would be ideal. The door in my wife's room was off it's hinges and the toilet roll holder was on the floor.

I liked the chocolate machine in the foyer. The cleaning staff were excellent and considerate, they did a good job keeping the room clean and well stocked.

The bar staff are absolutely rude and unfriendly, especially the young females. I felt like they were doing me a favour by serving me. Look after your customer as without them you will not have a job.

It offers daily room tidy up and restocking of supplies in the bathroom, tea/coffee, milk etc. Low traffic noise even though it's close to a busy road and very convenient location for buses. Bathroom was tiny but did like the large counter space in bathroom. Great food options close by.

Not sound proof to what's happening in the other rooms. Hard to sleep through everyone else making noise, doors slamming and late arrivals and also able to hear the couple having sex a couple of rooms down so not very private. The lock on the bedroom window is broken can't lock the window, fly screen on window needs replacing has very large holes and window rattles loudly when it's windy. Room was very small and bathroom was tiny.

It was comfortable and well kept. The staff were lovely. We had to check out early due to travel schedules clashing but we loved our stay. We spent the night watching Critical Roll on the YouTube provided on the tv and we slept in because we were so comfortable and we had all afternoon to get ready for our concert. realising we had better go to the airport straight after the concert rather than sleep and hope to get a taxi or Uber a 3am, we checked out early. I’d just like to say, it was a great stay and thank you for your service. The concert was amazing and everything we dreamed it would be. Thank You

Hotel was close to the location we wanted to be at. Room was very clean. There was heaps of parking available which was free. The room was a double bed with a separate single bed. There was minimal road noise and no noise from the bar area

Other guests were noisy very late and they smoked outside the rooms and this came into our room which was very unpleasant.

Free coffee in the gaming lounge every morning. Had a meal from the restaurant and it was absolutely delicious. We ordered the mixed meat platter between 3 of us and we still didn't eat it all. We were able to take the rest away with us

It met all my expectations, and the location was the main reason we chose The Palms as it was close to where we needed to be.

the property was great value for money the staff were beyond accommodating kind real down to earth yet professional the service of any problems arose they would do what ever they could to fix the issue will happily come back I met the manager jade what a real wonderful kind person doing what ever she can to make your stay feel welcome I also met one of the bar staff Steve what an absolute gentleman thank you palms hotel for a very memorable stay

there were a few things in our room the fridge hadn’t been wiped down and our floor hadn’t properly been vacuumed how ever spoke to staff and they were grateful and fixed the issue straight away I do feel some of the furniture need replacing but we have gotten through covid so let’s be real companies don’t have spare mulla to throw around atm

The hotel was comfortable for the price, location good the cleaners more polite and helpful.

The staff at the counter, dismissive, abrupt, unhelpful and short tempered who have no clue about customers who are jet lagged and need better support than been short tempered with them especially about the unstable WiFi that was promised to be available for customers 24 Hours, my phone might be old but was perfectly working fine at other places with free WiFi.

The room was clean and comfortable. The location suited my purpose on this occasion. Good value and the bistro food was adequate. I would stay there again.

The cigarette odours emitting from the game rooms when entering and leaving the premises. Note, the odours were not in the room.