Best Western Crystal Inn

Lily at reception is always most helpful if any issues arise. I've been staying there for years now, since well before Lily & & Co. became the new owner/operators and I'm glad to report that standards have been maintained.

Not much. I first started to stay there as there was plenty of room to park (I travel with a trailer), but kept staying cos it's very good. I can't really cite any specific incidents that would cause me to complain. Oh, OK. If i must complain. I reckon rooms should be $100 less... :-)

Spotlessly clean So quiet Self contained Car undercover Lift

Nothing you could have done but it was the wrong side of town to our sporting venue. The bed configuration did not suit our group as the 80 year old gent had to sleep on the uncomfortable sofa bed then walk through the two girls bedroom to the toilet. The alternative was for him to sleep in the bedroom with one of us girls in the other bed and the other girl on the uncomfortable sofa bed. Breakfast was not available early on the weekend so we had to go elsewhere before our sport commenced. We should have taken breakfast food with us and cooked it ourselves.

The room was very spacious if a bit old-fashioned. It was very clean. The bathroom was a great size with lots of space on the vanity for all my things and my husbands inevitable mess. The shower was spacious and the water pressure was good. There were no streaming services on the TV but that is fine and to be expected for an older style motel. The wifi was excellent. It was really great to have a microwave and a toaster. We stayed over the Australian Wool Show weekend and knew that all the restaurants and pubs would be slammed so we brought our own food and warmed it up. There were no dinner plates so that was an issue but the fridge was a good size with a properly functioning freezer (which you never get in motels). We were on the upper floor but that was not an issue because there is an excellent little lift. Plenty of room in the undercover carpark. Although he motel was full, we were not disturbed by noise from neighbouring rooms. I believe this is due to it being an older building with decent walls. Our room was made up daily (although they did not top up the tea bags). I read a few of the low reviews for this motel before I stayed and there were a lot of comments about the rude lady on reception. I did not find this to be true and I have to wonder if these comments were based in racism.

Dinner plates would have been good. Update the TV to include streaming services. I would not want to stay here in the warmer months because it would be very noisy due to the placement of the pool.

Kerry and Rod who run the property were wonderful. My husband was taken ill and Kerry called an ambulance and Rod waited outside to guide them in. My husband was taken to hospital. He was discharged the next day and I asked Kerry if she could ring a taxi for me. She wouldn’t let me get a taxi and she drove me to the hospital to pick my husband up and brought us back to the hotel. They were so kind to us and we can’t thank them enough. We would recommend this property because of the couple who run it.

Nothing to not like

Just what you'd expect from a motel - great basic facilities, easy check in and safe cosy accommodation! Especially loved that the heavy furniture was anchored to the wall with our one year old constantly trying to open and pull on the cupboard doors! Something I would have never even noticed or even thought of pre-kids

I just wish the pool had been upkept a little more. It is an older motel so you'd expect the loose paving stones etc, but swishing away all the bugs in the pool to swim was a big of a take-away

Welcoming staff. The location is great and the parking excellent.

The stay was excellent except for being woken up early in the morning after a long day and evening at work, when a couple decided to use the pool around 6:30am. If it wasn't the loud noise, conversation and laughter I wouldn't have minded. I popped by head out and the coule were good about the problem, but from there on there was little point of going back to bed ... they six hours of sleep would have to do.

An elevator to rooms on the first floor and undercover parking was brilliant! Added to that was a spacious terrace, heated pool and well maintained garden. The room was spacious, spotlessly clean, bed comfortable and the bathroom had a large shower and plenty of vanity space. Amazing hosts who could not have been more generous and helpful. The location was outside the CBD which was no problem. Love this motel!!!

We could not fault this property!

Booking via booking.com was fine, check in was easy, parking was good undercover, lift to rooms. room was comfortable & in good condition. Room & bathroom were very clean. Bed was comfortable. Layout with rooms around a courtyard and pool would be great for a group travelling together. Weather was hot & muggy, AC worked well. Location was great for us as we were visiting that side of town. Would stay again if needed.

I forgot my bathers

Peter & Lily went out of their way to make sure my stay was better by getting my computer operational to their internet on the first night. Peter and his son came to my room several times before I was able to log on to my laptop, Thank you.

It was a little further from the golf course than I would have liked, as Bendigo can be a very confusing place to navigate. There was limited TV. channels available. but both were minor problems overrall.

Great pool. Room comfy, spa lovely. Clean, outdoor area stunning.

Staff at reception could have been friendlier. It was Here's your key, you been here before, no, your room is up stairs and to left. No mention of choices for breakfast, explaining where pool or facilities were. Not even a "enjoy your stay". The "balcony" was enough room to stand and look at outside and that's it. No room for chair, or table.