Excellent location and facilities. Staff were extremely helpful and friendly. Big shout out to Tanya who was extremely friendly and helpful. Also shout out to Mohammed and another gentleman who I didn't catch his name.

Next to China Town, superb restaurants and bars near by.

This is a gem of a hotel in the most marvellous location for wandering around Melbourne. All of the staff were super friendly and helpful, giving lots of hints about close places to go. I was on crutches so they made some fantastic suggestions within 10-20 meters (yes you read that correctly!) of the front door. They also put on free drinks in the lobby bar from 6-7, which was a great bonus. The rooms are gorgeous. Decorated so chic and tastefully, and really comfy beds. Don't expect a view from the rooms here because of the location - it's right in the middle of town surrounded by other buildings, but you're not here to look out the window. You're here to enjoy Melbourne. 100m up the road is the Princess Theatre, and 100m down the road is Her Majesty's Theatre. 200m down the road and you are smack in the middle of town. Great wine bar next door, Punch Lane, and a fabulous Asian fusion restaurant right around the corner, Gingerboy. Can highly recommend both. It's also really close to some of Melbournes most iconic fine dining restaurants and cocktail bars.

Nothing. This hotel is awesome and we will definitely be back next time we visit Melbourne.

Bed very comfortable

Air conditioning a bit noisy

Lancemore is a chain that I grew very fond of, particularly because of a hotel in Sydney called Larmont (which, regrettably, is now closed). Their focus is on small boutique properties that offer great comfort and style at an affordable price and with customer satisfaction in mind. The Crossley St. property is precisely this: great staff, nice room, cool equipment, and definitely a very pleasant style and environment. The bed is very comfortable, and the room spacious enough. As usual, you have a Bose speaker and a bit TV with AppleTV in the room, though I noticed that there is no Nespresso machine anymore (this had changed also in Sydney in recent times). The bathroom is fairly spacious and modern, with a nice rain shower (and lovely toiletries). The staff is always nice, and the same goes in this property. Loved the fact that in the elevators there is an art installation (looping video) which was pretty cool and unique.

Not much space to work in the room. There is no proper desk to work from, only a small round table and no chair, which makes it rather uncomfortable. This is a pity, as the Sydney property (Larmont) was instead perfect from this point of view.

Amazing find in great location. The bed was the most comfortable bed I’ve ever slept in, and the quality linen and luxurious pillow meant I slept better than I have in years! My husband is very fussy about accommodation, especially the cleanliness and he couldn’t fault this place. Staff were friendly and helpful and the happy hour was a thoughtful touch. Will definitely return again on our next visit to Melbourne. I only fear that future accommodation won’t measure up.

Nothing

The location was teriffic - it was on the side of the city I wanted to stay on for proximity to the sporting precinct but had the added benefit of being close to some amazing restaurants, theatre district and closer to Fitzroy where I also like to spend time. The room felt like home - Bose speakers, Apple TV and a nice space to generally be in.

Some of the rooms don't have the best outlook, but nor do many in Melbourne. That said, it was still light-filled and with some stylish sheers to compensate.

The hotel was beautiful, beds were super comfy if a bit of the small side, staff were lovely and they let us borrow a phone charger. The mini bar is reasonably priced as long as you avoid the fancy wine.

The rooftop closes at 11pm, which was disappointing since it was New Year’s Eve and they didn’t apply for an extended liquor licence. They could have had a roof top party for guests and I’m sure it would have been popular as despite them saying we wouldn’t see fire works, I think we would have at least had a good vibe gathering.

Location, location, location. So close to great dining, public transport, shopping, late night bars, coffee. Staff are warm, courteous and professional. Happy hour drinks at the lobby was a joy. Thorough minibar for late night treats.

Room service isn’t extensive, but bear in mind that you have incredible dining options within a 500m radius of the hotel. Beds are good but not amazing. I got a great night’s sleep, but if you’re one to sprawl across the middle of the bed - look elsewhere.

We loved the location of the hotel. It was a boutique hotel which felt much more relaxing than one of the larger chains. Staff were super friendly and helpful with anything and everything. The happy hour drinks was a real bonus.

We had an issue with the airconditioning but were able to move rooms without any issue. The next room was in the same corridor as the lift so was quite noisy with people talking (but a towel blocking the gap under the door solved that issue). I would still stay at the Lancemore Crossley again as rooms comfortable and staff amazing.