Everything was perfect! I even mentioned while booking it was our anniversary and we had a room upgrade, a lovely bottle of champagne with treats and a lovely message from the hotel. Couldn't fault!!! We were also given drinks vouchers to use at la Madonna. There's a reason we always keep going back and recommending it to everyone!

Absolutely nothing.

We adored Next Hotel - I did a lot of research and review reading prior to our trip to Melbourne. We were choosing between Park Hyatt, Grand Hyatt, QT and Next Hotel. After walking around Melbourne and viewing the hotels along the way, we adored our location and had no regrets with our selection. Great coffee shops and bakeries within 10 minutes walk, restaurants and bars within 5 minutes. The facilities were fantastic, beautiful rooms, bathrooms with luxurious finishings and a great shower with lots of pressure. The bed was extremely comfortable, and the pillow selection was a nice touch. The windows had complete black out blinds that honestly felt like we were in some kind of time vortex not knowing if it was 2am or 7am when we woke up, and it was amazing.

Honestly, nothing - Not staying longer than the 4 nights

We loved the room and the blinds are the best we have ever had in any hotel. Total block out. Room was also very quiet. La Madonna restaurant and bar were fantastic. The two bartenders were brilliant and need to be commended. Bed was very comfortable, location brilliant and staff overall were great.

House keeping was very slow, both days room was serviced after 3pm. The club was fine but not attended during the day so when you come back in the tables were still dirty. A lot of little kids which impacted the atmosphere of the club. Breakfast was the same every day so on day 3 it was a bit boring and food also was cold that morning.

The staff were absolutely lovely and could not be more helpful. They took great measures to make us feel welcome and surprise and delight us. They particularly made my 4 year old feel very special on his birthday. The room was lovely and clean, and the bed was super comfy. The blinds were very effective and kept the room nice and dark for a sleep in. We loved breakfast and drinks in The Club, and even had a gin tasting at the bar.

The room was quite dark, even with the curtains pulled. I would have liked to see some drink or meal vouchers, considering we stayed 10 nights, but that's just a suggestion.

Everything staff location food drink especially the wonderful concierge on duty when we arrived on Saturday at 3pm. Our room was amazing with a wonderful view.

On Christmas Eve at 9pm our toilet decided not to flush.There was no maintenance man on duty but reception sent a wonderful man with a plunger and he unblocked the toilet.we were then concerned every time we used the toilet the same thing may happen-I hope you have had maintenance to check the drain as I think it is probably a blockage further down and I would hate someone else to have the same problem.The room was 2309.

Lovely luxury Hotel, perfect location to stroll down to the MCG for a concert. Staff were amazingly friendly and helpful plus the bar and restaurant was fantastic as well! Melbourne was extremely busy the nights we stayed, but city noise levels in the room was minimal and didn't disrupt our sleep.

Couldn't fault the Hotel at all, everything was perfect and exceeded expectations

What sets this hotel apart from other 5 star luxury hotels we stayed at in Australia and elsewhere is their exceptional customer service. All delivered in a friendly, helpful way without being stuffy or obsequious. The hotel seems fairly new. It’s very modern in its design and is immaculate. We had a Deluxe King room, which was spacious, comfortable for a 6-night stay, and very well-designed. Two examples of how well thought out the guest rooms are: 1) blackout shades completely block out light because they sit in a metal frame; 2) besides a desk, closet and other cabinetry, rooms have a long, built-in bench that holds two open roller bags plus hang luggage. I also appreciated the Nespresso machine. (As an American, I was quite surprised that most of the other 5 star luxury hotels we stayed at during our trip to Australia only had instant coffee in the room.) We would absolutely stay here again if we were in Melbourne.

Nothing. This hotel may be the best hotel we have ever stayed in.

Service was amazing

Housekeeping was missed the first day, despite having left the room by 10am and returned around 4pm with the attendance light on and room unattended to. After letting front desk know, the team were super accommodating to prioritize housekeeping the following day. We really appreciated that. Thank you I found the fact there was an adjoining room to be quite noisy. I could hear the guests next door and felt as though the sounds of their shower and bathroom echoed into our room at times.

This was our favorite hotel that we stayed at while visiting Australia. The hotel is super modern/new and very clean. The staff here were incredibly nice and made check in a breeze. We stayed in a King sized suite and I would definitely recommend that room as there was plenty of space and the divided living room/work table made the hotel room seem like one’s own small apartment. Our room included the club pass and they provided small bite sized snacks/food/drinks through out the day and there’s free wine from 5:00-7:00 PM. And honestly, the food was actually really good. Location was also super amazing and pretty close to the train station. Lovely hotel—manifesting another trip to Melbourne again so we could stay here again.

Comfortable, Clean, lovely service! Bed is heavenly and the pillow service fantastic! Shower had great pressure and level 20 was an awesome view. On check in they realised it was my birthday and by the time we reached our room they had put balloons an bubbles with a lovely welcome card for me! Beautiful touch and very much appreciated!

Definitely needed better lighting for doing makeup and getting ready. The lighting an the mirror doesn’t do a woman any favours 😅