Friendly staff, quiet place, pool was a plus, decent breakfast

1. We didn’t make aware of extra pet fee when booking online or checking in and we found out on our second day of stay 2. Even though it says “pet friendly hotel”, the cleaning crew were nervous about our dogs in the room locked in their cages. Our dogs are very polite and quiet. Still the cleaning crew didn’t spend time in our room to make sure it was clean on daily basis. The front desk mentioned that the rooms will be cleaned every other day which was a question mark since every hotel you stay in, clean everyday. Then when it was finally the day to clean our room, the crew only replaced the dirty towels with clean ones and mopped the bathroom floor. They didn’t touch anything else which was disappointing.

Whirlpool, breakfast, and clean room. Exercise room and Ice machine, too. Most of all, very friendly staffs impress me here too. Coffee is always available at the breakfast area.

Minor things such as only one chair. In addition, it was difficult to have meal with my family in the room because of no table. It was hard to adjust shower cold and hot water. You probably know you can double your occupancy by adjusting your price (25% down). This is the only major issue with your inn.

Clean, spacious, good amenities. Great breakfast. Staff were friendly. Pool and patio area are nice. Location on edge of town but convenient to get anywhere in Guelph. Consistent with other Hampton Inn locations I’ve stayed at.

Rated value low only because it was outrageously expensive. I’ve stayed in downtown Toronto for less. I suspect this was because it was a long weekend and university move-in weekend, so demand was high - and indeed we had no other options locally.

We slept well because the hotel was very quiet. it had a pool that was never crowded. Big cinema and Tim Hortons within a block. Close to downtown restaurants/pubs, Paisley Street Shoppes and Quebec Street Mall.

It was quite a drive to south Guelph and the roads were snowy and icy - nothing that the hotel could change. Would be nice to have a small bar in the hotel.

Good location and really good amenities including pool and spa tub. Breakfast was basic but good. Staff was outstanding in their helpfulness throughout

Had spa tub in room which was nice but when done a malfunction caused it to come back on every ten minutes and took quite a period of time for it to be addressed.

Breakfast included was good, hot variety. Staff was engaging, helpful and pleasant. Nicole L. was a delight to see throughout our stay! This hotel has a lot to offer in walking distance, Tim's, Wendy's, theaters, restaurants. We spent most of our time visiting the pool and hot tub. Great stay!

I liked the hotel and location. They did accommodate my needs and the staff was friendly.

I stayed for 2 nights and there were complications with my credit card but when I checked in again they didn't clean my room. The phone wasn't working and I had to pay for internet.

loved the fact that when we closed the door to our room, it was extremely quiet!!!!! It was like there was no one else in the hotel!!!!

if I had to complain about something, the battery in the remote could be changed, and the bed was a little too soft for my husband. I, on the other hand loved it!!

The room was large and very clean, overall it was a nice hotel

Didn't like the plastic forks and knifes and paper plates for breakfast. it seamed a bit cheep

Friendliness of the staff.

The crowded breakfast, closing breakfast early and lack of adequate staffing for breakfast provision . Mediocre breakfast. I choose not to have breakfast after seeing the quality of breakfad.