Good location- walking distance to Shinjuku gardens which we highly recommend. Next door to Higashi- Shinjuku station. Many convenience stores in close proximity. Rather than navigate crazy Shinjuku station, go to Shin- Okubu and walk 15 minutes if using the JR line. Cosy beds, great personal amenities.

The hotel is next door (give or take 2 buildings) to the tube, the beds and especially the pillow are one of the selling points and one reason I booked here. The hotel has this great method that allows you to put one of two stickers on your door by 1200pm to say to clean your room or just change towels. Every 3rd day they will clean the room for hygiene reasons. This is great for not being disturbed as you're getting ready to go out by the house staff. I chose to clean every day.

I dropped something down the side of the cabinet and when I went to pull it out I pulled out a pair of ladies underwear and bra. In fairness it was hidden but still...ewww. They have a cooler not a fridge so you never really get your drinks cold just cool..

The hotel is very fair and ok for price that you pay for. The facilities are new and clean. The check in and check out can be done in automatic service desk or with hotel staff, everything automated and quick. There are many amenities available on hotel service desk that you can take and use free of charge such as like skin care, razor, and other... that is very good. The room is clean, bathroom as well, they supply good pillows and the bed was ok although the size is not big, but that we already knew already in advance before booking. The location is very good, you have 2 options of supermarkets and a lot of restaurants nearby just few meters, and 2 subway lines just next door, which makes possible to arrive and leave the hotel quick and easily even with luggage ( our choice to get to the hotel from narita airport to hotel only using train and subway ) very quick and easy in Tokyo. From the 2 lines you can go to all city easy for a day of sightseeing for example... The room was silent all night, good blackout on windows make the room comfortable for sleep.

The breakfast is a voucher ticket to a besides restaurant. The food is good and well servede, but you can only choose between two options of pre defined meals. If you are staying only one or two days this is ok, but more than this be prepare to eat the same all days without change if you select breakfast from hotel. The drinks are refill, so you get coffee and other drinks all you can have. So be aware of it before booking the breakfast. Room size is small ( very small ) but not a problem for us since we already knew but be aware.

The property is in a fantastic location in the Shinjuku Ward, good to use as a base as you explore Tokyo....if you are landing at Narita International airport, you can take the airport limousine bus (3200¥, if I remember correctly) which brings you straight to JR Shinjuku station, here you can either take a taxi to the hotel if u have a lot of luggage, you can walk or take the train to the hotel. The hotel is located literally...I counted 50 steps from the hotel door to the entrance of the station steps (Higashi Shinjuku) very near and convenient. On either side of the hotel entrance and across the road is convenience stores such as 7/11 and Lawson’s , also a Macdonalds and several coffee shops so if you land late at night and need food and other basics, this would be your go quick go to. The hotel has quite a generous thoughtful layout of free amenities for its guests to take such as toothbrushes, hair bands, face masks ect. The water pressure is amazing, I had an amazing shower, the toilet has a strong flush which is great and water temperature was just perfect, you can also adjust these to your liking. Checking in/out is very easy and quick. The bed was very comfortable and so was my pillows, I had a great restful sleep. Highly recommend this hotel and it is value for money! The hotel looks just like the pictures!

The bathroom is really tiny but this is very common in Tokyo, I felt awkward and you gotta be really careful so you don’t bang into anything....so if you are a big and or tall person that could be difficult. Additionally If you are a light sleeper then you might be disturbed from the ambulance sirens late at night into the early hours of the morning. But this didn’t really both me at all.

Great location, right next to the Higashi Shinjuku subway station with 2 subway lines. Super convenient to go to the airport via Narita Express, or anywhere else in Tokyo. There are also several convenience stores like 7-11 and Lawson closeby for quick, good food. Lots of free toiletries including face mask, toner, sponge etc.

Because of the central location, it can be a bit noisy, could hear ambulance sirens even on the top floor (12th floor)

My partner and I are both big fans of this place, having stayed on both of trips to Japan so far. The space itself is nothing to write home about, but well looked after and tidy. The staff are always courteous and friendly, with many speaking great English. Check in and out is straight forward and the hotel is also able to look after your bags in the lobby if needed, which we took advantage of when we arrived a bit too early for check in, but wanted to go and explore. The biggest attraction for us however is the location which is super hard to beat when it comes to getting around Tokyo, makes for a great home base in Shinjuku. The hotel is surprisingly quiet considering its proximity to roads and we had no issues with noise during either stay. They also have really good WiFi and a good range of complimentary toiletries. Couldn't recommend this hotel highly enough. We'll certainly be looking to stay here whenever we return to Tokyo!

Good location, walking distance to Shinjuku station. Room was very clean - small but expected in Tokyo. Friendly staff that helped me book a restaurant one evening when I was having trouble.

Seems to be near a hospital, so there was ambulance sirens on most nights which woke me up, and they seem to scream with a megaphone out the window too (why they need to do this at 4am with no traffic beats me). Not much the hotel can do if the location is nearby a hospital but something to consider if you are a light sleeper like me.

It was in a good location right next to the train station and walking distance to main attractions in Shinjuku. The staff were so friendly and helpful, even allowed me to leave a bag behind for friends who were arriving in Tokyo the following day free of charge but weren’t staying in that hotel. Very appreciative!

I wasn’t a fan of only the two selections for breakfast. I have stayed at Fresh Inn’s previously and it’s been a buffet style which gives you more choice if you don’t really like either two options. The location is central but the rooms don’t block out the constant sound of sirens from police/fire/ambulance. I woke up several times in the night/early hours of the morning to sirens and the sound of officers shouting over the microphone I assume asking cars to move out the way. Unfortunately for this reason I wouldn’t stay here again and would try find a place off their main thoroughfare.

Amazing location, just steps away from the Higashi Shinjuku Station elevator,, which was fantastic if you have a wheelchair like we did. 7/11, Lawsons and Family Mart all within 100 meters away. Breakfast was good, a variety of westernised food for that fussy eater- , cereal , breads, croissants, pancakes, bacon and eggs. Rooms are quiet and clean. Staff are very friendly and helpful.

Rooms are small, however that's Tokyo. We had a double and a twin room , the twin was a lot bigger, so if you don't mind sleeping apart, choose that room for the extra space. Also, if you are fussy about pillows, bring your own.

I first used this chain in Kyoto last year and have booked with them 3 times since, in November last year in this hotel and again in Kyoto and Tokyo. The location is fantastic in that the subway entrance is next door. Not too far to get into the centre about 15 / 20 mins. The rooms are clean

This a bit weird, on my stay in November I found a bra and underwear down a small gap next to the desk, I dropped something there and saw it. It was easily seen if looking but in fairness was black so not that visible to see by chance. Then just last week I came back to my room and again found a pair of ladies underwear just laying on the bed. I guess they were found by the cleaner who assumed they were mine. They were not. Honest !