Lovely spacious room with large balcony - felt airy and cool despite the heat. Good bathrooms. Very friendly staff throughout the property The free tickets to the waterpark were great - we used that every day

Food diversity was limited because it was impossible to book the 'a la carte' restaurant - despite trying every day, even at midnight! Hotel was nowhere near the beach - I hadn't realised that. It's a 15 minute walk and when you get there, you don't have "access". It's a large hotel in quite a small foot-print. Other Jaz hotels (like Lamaya in Marsa Alam) feel really open since they cover a large area but this felt a little claustrophobic.

Amazing place. Everything is really clean, our room, the pools, the restaurants and the beach. The hotel offers a great variety of food. There is a main restaurant where you get meals 3x times a day ranging from cereals with yogurt, a freshly made omelet or a chocolate croissant in the morning to freshly made pasta, fish, shrimps or kofta in the evening. Besides that, you can get snacks like shawarma, hot dogs, burgers, fries, salad, falafel, waffles, crêpes and ice cream with all kind of drinks at the several bars within the resort at the different pools or also at the food court right at the beach. There are also four a la carte restaurants which you can go to if you want, you even get one visit free of charge at one of these four restaurants (we could choose it ourself) from the hotel. There is also a waterpark with awesome slides (definitely not only for kids) including food and drinks which you can go to free of charge as many times as you want (it's a 10-15 minute bus ride from the hotel and the bus is departing once an hour in front of the hotel, free of charge). The beach is approximately a 5 minute walk from the hotel and at the beach you have several options to go diving/snorkeling/ making a quad tour and more What delighted us the most was the service and the personnel at the resort. The hotel staff is simply amazing. The service is super fast, no matter if its a drink youve ordered or a wish you have and they are super friendly. Most of personnel is always smiling and it really seems that everyone is enjoying their job and to provide a delightful experience to the guests. Kareem who served dessert during dinners always made us smile while serving us some delightful dessert and Sheba, a waiter at the terrace of the main restaurant, amazed me by his ability to oversee everything what's going on at the terrace while always already asking us for another drink before we could even raise our hand.

unfortunately the Wi-Fi signal is really bad, maybe because of the location of our room, but it is also quiet slow.

We liked that the hotel was sustainable, green, and clean. Staff were so friendly and professional. Will definitely come back.

We loved the atmosphere, animation show, live music, night shows. It exceeded our expectations. Thanks Jaz Makadi Saraya Staff.

Everything was perfect, the stay was really great, the hotel is having a first class crew, who knows well how to help, support, and communicate with their guests. I wondered why this hotel is ranked first at makadi city despite of not being beachfront ( yet the beach is walking distance) .. and I realized that the staff there are the key to everyone's enjoyment 1. The relaxing pool was great for seniors or people who prefer reading on the pool 2. The food taste and quality was perfect, every item is tasty and not commercial.. best cheese cake ever .. seafood was great.. 3. Kids enjoyed the kids club so much.. 4. The animation team did great job through the shows. 5. We were luck to be there at the street festival .. great atmosphere. 6. A la carte restaurants are simple great. 7. The reception team was helpful, they prepared the rooms before arrival, and contacted us many times to ensure everything is great. Thanks Mahmoud and Talaat, 8. The ganzabil bar is great, I enjoyed the desserts by the pool, Michael is always smiling, Mina too is very helpful and professional. 9. The life guards and house keeping people are great, very friendly and always helpful. 10. The room size was great and provided some privacy in case you have children (superior double)

No hotel has no cons, yet this hotel gave us more than what is expected, and nothing negative was left unsolved, that's why I remember no negative remarks

Massive property Exceptionally clean Great access to the beach Lovely reef - brilliant for snorkeling lovers Courteous staff (special mention - Sayed from the Asian restaurant)

The food was average - especially for vegetarians The resort seems to pander to German guests

Saraya is such a beautiful landscape!! The hotel is so beautiful, so many trees and plants. Super eco friendly! Staff is the best staff I have ever encountered. They are so nice, friendly, helpful, and they all go the extra mile for everyone. I extended my stay for one more night as I didn’t expect to find such a wonderful hidden gem in Makadi/Hurghada. Food is always fresh and super delicious! You can always enjoy a variety of selection every single day. Animation team is so serious about their job and making everyone happy!

Nothing, this place is heaven !

Infact, this is my 1st time to Jaz Saraya, but for sure it won’t be my last, the resort is exceptional, especially for the kind, friendly & polite staff they have. It is one of my best visited over expected hospitality staff manner u will ever experience. Really I was feeling home not a place for chilling only. Awesome quality, from the moment u enter the lobby for checking in till the moment u leave the same lobby for checking out. I really enjoyed my visit and hope to see all our beloved staff once again soon. Special place with a really special staff and can’t even mention the valuable quality of the other services the resort offers their guest. Thanx🙏🏼, awesome experience.

I didn’t stay longer 😂

Good choice of food. The beach was not too far and the staff were very helpful. We were well looked after, and would return again.

Hotel cleanness, friendly staff and best rate. The team is amazing and super helpful. Kirolos and Talaat have been super helpful and friendly along our stay since the first min in, and made sure our happy in finding the best rooms and everything we asked for was delivered in the best form. Omar at the pool was on top of his game in delivering our orders quickly and with cheerful attitude, Hamdy made our restaurant experience great. Everyone else was very nice and welcoming . Also, they are super friendly with kids by playing and watching out for them.

Nothing

Amazing stay, the whole experience was amazing, but what stood out for me was the staff. the staff is amazing, they were all very welcoming. I had an amazing experience because of them. special thanks to the pasta chef at el Nakheel restaurant (I guess his name is Bassem), chef Sayed and all the waiters. Another special thanks to Mr. Abanoub in the reception and Mr. Mahmoud Montasser. It was my first time in jaz saraya but definitely not my last because of you all.