the stay was comfortable and the location is the best part was the approximity to Westminster Abbey, Big Ben, Lambeth bridge, etc. you could just walk to anywhere in zone 1 for the attractions.

1) Staff not hospitable. Baljit who checked us in was very nice. however the rest of the front office team was never polite. didn’t even say have nice flight or thank you for staying with us or anything. 2) Breakfast was Blah! Vegans, please make sure you have alternate options ready.

The location, staff and room were exceptional! We really enjoyed our stay at The Westminster! At the front there were also Lime Scooters which we would take to explore the city! We had the most wonderful week in London!

The only thing was the lights in the toilet and shower, it was extremely dark, especially with the walls painted black.

The room was clean, great location and staff.

The room is very small for a couple. There should be more storage for clothes. The restaurant needs to improve its menu. Not a lot of choices. The cesar salad was very ordinary and the fried calamari were not crispy at all.

Very good location, the breakfast was delicious and different. Staff also were polite and helpful and friendly.

Design of the room. The sink located next to the door of the room, not so good for my opinion, by the way the bathroom was in the hall…

Service = 10/10. Friendly and helpful staff Location = 9/10. Walking distance to key landmarks and River Thames, a little far from the closest Tube station (10 mins)

Room = 8/10. Comfortable and soundproofed, I just disliked the design as the sink was outside of the shower and toilet - the wet inducing facilities (sink) should be kept separate from main entrance

Spacious rooms with a great set of amenities. Tasty filter coffee in the room. Shower, toilet and sink are all separated, which comes in handy, when you are in a hurry in the morning. Friendly stuff at the reception. Possibility to leave the luggage prior to the check in.

The only thing I really didn't like about the room were the almost see through doors to the toilet and shower (separated facilities). The doors don't close shut as well. so there is quite a big hole between the toilet door and the wall. Reasons?? Make sure to take a close friend or a spouse, if you are sharing.

Clean, comfortable room

No coffee in reception, common on Hilton’s in USA. Breakfast buffet was tepid at best. Room access corridors far too dim.

Location is great, rooms are really nice and clean, spacious, staff were helpful and friendly, the bed and the cushions ohhhhhhh just what we needed fpr a deep sleep after a whole sightseeing and walking all day! Just perfect!! House keeping were really punctual and our rooms were always cleaned Bathrooms very clean and comfortable Overal all was perfect

High traffic on elevators but really nothing u can do about it

Very modern and stylish room with the best bed we have slept in at hotels for years - true couple’s dream. The interior design is somewhat different in its layout from classics, but in our opinion well thought out and uplifts the experience.

The only big letdown of the hotel for us was the understaffed breakfast experince. Staff was not able to keep up with the amount of guests - the food counters were not supplied fast enought, which left them half emtpty most of the time. For several days, they ran out of plates and glasses and you’d have to ask them to bring in new ones as the staff did not have time to stay on top of such things by themselves etc. Because of this, staff itself was exhausted and frustrated, which did not give the best experience to any of us.

We had a long stay planned (8 nights) so we were nervous about what we'd find, but The Westminster provided a lovely experience for us. The hotel is located at a very posh area (Pimlico) but not necessarily that touristic, even though the Big Ben is a 6 min. distance walk and you'd find 2 tube stations nearby (Westminster and Pimlico within 10 mins walking). It is a lovely building with a beautiful lobby area and a concierge set up there to help you with all your daily needs and assistance. Everything is very clean, well kept and modern looking, including the common area bathrooms, restaurant, café, gym and we even found a bowling alley available for booking. They offer free wi-fi and is good quality, as well as in room entertainment with TV and music channels available. The room we got was spacious (especially the closet area) with a very comfortable shower and bed, and an incredible view over to the the Thames. They offer all the amenities for the bathroom and have a mini bar with daily refill of water, coffee and tea. The staff, including the lobby, concierge and waiters at the restaurant are incredibly acommodating and friendly and the breakfast is great quality with every option to build your own English breakfast and other options (although a little more variety after a 9 day stay would be appreciated). Highly recommend staying and here and would come back 10/10.

The house keeping could be improved. We don't understand why but some days they'd pick everything up and do the bed the right way, but some other days the sheets would remain as we left them ? and some wet towels would not be replaced. That was our only complaint really. Also, a little more variety for the breakfast menu from day to day would be appreciated.