The hotel's location is very central in a courtyard off a small street which is right in the heart of the historic old town district. Everywhere in the Altstadt is with 10 minutes walk. Staff were very friendly and helpful. Room was spotlessly clean, was comfortable and well located. Daily breakfast was offered from 7am to 11am and provided an excellent selection of food and drink including cooked items to order.

The WiFi was free but throughout the three days was very poor in our room, a room which was close to the hotel reception. The signal was weak and frequently the WiFi cut out, sometimes then not even being detected by our iPhones and iPad. Perhaps a review of internet provision if necessary and certainly a focus on providing a better extension of WiFi facilities with an up to date mesh system should be considered. It would certainly be appreciated by clients. It's a pity that this aspect was weak as otherwise this is a superb hotel.

Great location in Heidelberg old town. Super comfy room with excellent A/C. Good breakfast, super helpful staff. Everything worked great

We booked this hotel at the last minute due to the weather being so hot and the hotel we'd booked didn't have air con. It was a fantastic decision. The airconditioner worked extremely well and we were so cool and comfortable. The breakfast was great and the location could not have been better!! We had great views from our windows too so bonus. The room was large and modern and bathroom great.

Great location in the old town, set in a lovely courtyard. Nice bright room wirh a large bathroom, great shower. Good buffet breakfast and freshly cooked eggs. We arrived late but when I told the hotel we'd been delayed they gave me a PIN to access the hotel and left keys and a note on reception so it was all easy. Staff were very friendly and it was a great place to stay for a few days.

Double bed which was a double bed but with two separate mattresses. Towels could have been a bit softer and larger.

We arrived late for check-in, but the staff was very accommodating. It's right in the Old City - very close to the river, shopping, and other tourist attractions. Lots of fun and interesting food choices within walking distance.

There were no USB outlets which made it a bit tricky to both charge my phone and keep a medical device running.

The room was fairly large and very clean. Perfect location to visit the sites of Heidelberg. The staff were very helpful pointing out places to visit. I would definitely recommend the hotel and will stay here again when we next visit. Breakfast was excellent with plenty of choice. We also ate in the restaurant and the food was amazing, highly recommended.

Nothing, it was perfect

Very nice quiet room overlooking the courtyard. Excellent location in the Altstadt. We enjoyed the breakfast - the room boasted stained glass windows and was gleaming plus the lady serving breakfast was very pleasant.

We found the beds too firm but on this issue you can’t please everyone!

Caroline, a wonderful employee, very sweet & friendly, made sure I had a good vegan breakfast every morning. The bathrooms were super clean. And even though it was a small room, everything worked functionally very well.

In the old town centre. A spacious bathroom and room. Lovely breakfast.

A rather long way to the central station. No lift, so had to drag a heavy suitcase upstairs.

It is located in the heart of old Heidelberg, on a quiet street. The staff is amazing, you really get a homey feeling. Nice breakfast. Quiet.

My room was downstairs so it was a bit dark. Otherwise, not really anything to complain about.