Reception greeting were really welcoming. Rooms were spacious. Breakfast was very good. Isabel and Dennis were exceptionally helpful.

The only downside was that the attitude of the waiter and waitress in the evening restaurant.

We stayed in the attic room which was large and very comfortable with a great view to the castle. The location was excellent being so close to the old bridge, and within old town. The food at the hotel was also excellent with a modest but more than adequate breakfast in traditional surroundings. A lift to the third level helped to minimise the climb to the attic room on the fourth floor.

There wasn't anything we didn't like, but the stairs to the fourth floor could pose a problem for people with mobility issues.

we stayed in the apartment, and it was better than the pictures showed. The hotel is on a busy street, but the apartment is at the back of the hotel and perfectly quiet. there are views of a quiet courtyard, lots of quaint houses, and the castle. The room was big with lots of windows, air con and fan. The bed was comfy and there were plenty if lighting options. There was a fridge and kettle, but no cooking facilities- but plenty of dining out options. The outdoor terrace was lovely, we sat out there for a drink every afternoon.

The only slight setback was that light leaked into the room at night because there were no block out blinds. however this was easily remedied with an eye mask and we slept very soundly.

The location of this hotel is perfect, and the hospitality couldn't have been better. While the rooms are fairly basic, they are larger than most and exceptionally clean (and who doesn't love Haribo gummies on your pillow?). We stayed two nights for the Christmas markets and appreciated the central location as we could stop by to drop packages or take a quick break from the cold. We also ate in the restaurant one night, and it was one of the best meals of our trip. Don't hesitate to put this small hotel on your reservation list.

Nothing to report here.

Very central to old town, staff very helpful and professional. Room very comfortable and spacious. Very nice welcoming touch of a half bottle of red wine. The restaurant was very popular although we only had breakfast.

Nothing. It is a very good place to stay in the off-season but given it’s located on a street with lots of bars and restaurants the rooms facing the street would be noisy due to outdoor eating and drinking over the summer, so if you’re sensitive to noise suggest asking for a room at the back.

My family and I were so pleased with our stay. The rooms were clean and had great touches like complimentary wine, water, luggage rack, iron, etc. The staff for the hotel were warm and welcoming. Great communication beforehand, too. We got the breakfast, and it was reasonably priced as well as delicious. I didn't give them 10 because as we were waiting for check-in time, we decided to get some drinks and food at the restaurant. The waitress was very rude to us. She slammed the menus down on the table and proceeded to help 3 or 4 other tables before returning to us 30 minutes later. I was worried that this might be a bad visit, but it was the only incident. The two male workers were very attentive and helpful.

Rude wait staff.

Good location and easily accessible by car to drop-off luggage

The designated car park was fairly easy to find but there was a problem when we collected the car. The signposting for the exit was confusing and it took 10 minutes to find the way out . By the time I had found a way out I was " timed out " at the barrier, but there was no assistant in the office to help. Another 10 minutes wasted to raise the barrier. Incidentally, three other cars ( German and Swiss ) were also lost in the car park and had the same problem as we did. The car park owners need to do something about the signposting.

The location is amazing. Next to Altebrucke, marktplatz, castle funicular and amazing haupstrasse. The hotel is a beautiful old property and the decor of the restaurant is gorgeous and its always full. Room has a mini fridge and iron. Comfortable room. Great breakfast with cereals, eggs, cold meats and cheeses, breads, Juices. Lovely coffee. They have a lift. Staff is very helpful and friendly.

No AC. However, they immediately gave us a fan when we asked. It was cold in the night so we dint need it. No tea/coffee in the room. The bathroom is TINY

We have stayed here probably the last 10 years when we visit Heidelberg! Location is perfect. Rooms are comfortable (not new but why we like it - makes you feel at home). Restaurant is awesome including dinner and breakfast. The staff is amazing. The gentleman host for breakfast was so friendly and made you feel very welcome. The reception when we checked in was also extremely friendly. Love the old decor in the reataurant as well!!

All perfect!

I liked everything at this hotel restaurant. The location was fantastic for visiting the Christmas markets and the castle. I had a very spacious room on the top floor with a view of the castle which was special. The food at the restaurant is the best food I ate for 9 days visiting the Christmas markets along the Neckar and Rhine rivers. The hotel is local family owned and has lots of character fittingly for the Old Town. The Old Bridge to the city is a 2 minute walk. Actually, you can see it when you step out of the hotel. The hotel staff was very nice and helpful. Even if you are a hotel guest, you must reserve lunch and dinner. The restaurant was fully booked the two days I stayed. Honestly, I could have eaten every meal here.

I gave the facility and beds a rating of 4 of 5 only because people who are expecting a plush modern chain should find another hotel. I live in a circa 1900 historic home and I seek out special gems such as this hotel/restaurant. However, I would not miss eating here. The food is very good traditional German food with a special charming atmosphere.