The setting and building were beautiful, the location was right on the main market square and to think that the structure was built in 1592 is just amazing. The breakfast was wonderful and bountiful. The staff was very friendly and especially helpful in this situation. One of our group of 8 people didn't see that there was only one step between 2 levels in a hallway on an upper floor. She fell and her ankle hurt. The hotel called the German Red Cross. Three young medics came who were very friendly, helpful and spoke enough English to determine that she should be checked out at a nearby hospital. An x-ray determined that her ankle was broken. Fortunately, this happened on the next to last day of a 17-day trip to visit German Christmas markets. The hotel continued to be helpful. All-in-all, it was a "positive" experience under the circumstances! I certainly hope to return with another small group of adults.

Nothing!

Without any questions: Just the location of the hotel; being in the middle of the oldtown of Heidelberg (with the amazing church right outside) is just wow. And how they have preserved the structure and interior was just amazing. The staff was fantastic as well!

There were mainly 3 things that I wish they could have a look at. 1st is regarding parking: This was confusing for us, as there were no indication of where their parking spots where (because we had seen online there there was one). 2nd is regarding the veggie options: Would it be possible to have some more options at the breakfast, than eggs and cheese? And the 3rd (and the worst for our part) is regarding the the pipes/ heater (?) in the bathroom: the pipes made loud noise every time we used the toilet or turned on the sink. Some times the loud noise came on in the middle of the night (possibly form the usage of water in the room above us).

Fantastic location right on the main pedestrian precinct (a mile long). No car access but an underground car park within easy walking distance even with a wheelie suitcase. Prettiest old hotel in the street with associated old lifts and quirky routes to the room. The room was adequate although might be a hot in the summer as there was a freestanding air conditioning unit with vent through the window which luckily we didn't need. Room and facilities though were fine. It looks like the hotel is being refreshed, the room next door was partly renovated. Heidelberg itself exceeded our expectations, the river, bridges castle so much to see and lots of restaurants to choose from too (don't leave it too late on a sunny day).

Breakfast was a little unclear, plenty of choice in the buffet but it wasn't obvious for instance that orders for some cooked items would be taken after we had started to eat.

Characterful Renaissance building. Perfect location on the Marktplatz bang slap in the middle of the old town of Heidelberg. Schloss and main museum and other attractions all in easy walking distance. Staff generally helpful and friendly; were happy for me to use the armchairs in the lobby after check-out when an urgent Email came up. Nice quiet restaurant attached, which serves good traditional German food.

Breakfast tasty but a little limited compared to some German hotels. Single rooms rather small (one member of staff actually suggested on my second night that I could move to a bigger room, in fairness, but I was already unpacked). Bed not the most comfortable I've ever slept in (but not the least either). Desk in room a bit cramped. Shower was quite difficult to operate; the valve to switch from side shower to overhead power shower kept slipping out of place.

Perfect location in the middle of the city. Awesome historic site! No need for WiFi here! The people complaining about the WiFi need to go outside and look at this beautiful city! :)

it's a three star, we got what we paid for!

This place is truly authentic German. The receptionist was extremely friendly and walked us to the elevator with instructions to our room. The inside of the hotel and our room were beautiful. It's very close to places to eat and shop.

There could have been more instructions on where we needed to park and how to get to that parking garage (and then to the hotel). Heidelberg has very tight streets with difficult-to-find landmarks. Where we parked was a little walk to our room, but it was very safe, clean, and inexpensive.

I still have a hard time believing I paid so little for such a nice place, I may have benefitted from a Booking.com discount, so keep that in mind. Still: + The building is magnificent, a historical one right in the touristic core of Heidelberg. People are taking pictures of it all the time. I felt proud to sleep there! + The whole hotel is a bit old-fashioned but comfortable. + The rooms are equipped with a small (noiseless!) fridge and a kettle. I always yearn for a kettle so I was especially for it. Some herbal teas and coffee powder are also offered. + Despite the hot-spot location of the hotel it was very quiet. + Perfectly located, I could walk uphill to the castle before breakfast in 10/15 minutes. + Splendid, delicious breakfast. The "pancake machine" may be a bit gimmicky, but it's really good and I loved it. Fresh fruits, good yogurts, and lots of cereals to choose from.

- Whenever I took a shower, there was water all over the bathroom, despite my best precautions.

Beautiful building, perfect location.

Poor internet.

Located in the middle of Heidelberg near the university, the lift to the castle, the river, and shops. It has a very good view of the castle from the window in the Hall way. Historical and relaxing. They cooked separate egg dish at the breakfast.

Lack of knowledge of public transportation from the hotel to the station. Lack of communication when I asked questions before I arrived. Felt a little bit expensive for what I received from this hotel. They could get me a taxi right away, but I wish they could provide me the public transportation information as the station is near to this hotel.

A welcome arrival by Zilas on reception. He is a first-rate member of staff! Easy check in (we had already done this on-line before we arrived). A superb historic building right in the centre of the Alt-Stadt. Room was clean, comfortable, with excellent shower-toilet facilities. Good to have fridge and tea/coffee making facilities Quality decor in all the public rooms. Comfortable beds.

The real disappointment was the breakfast. Limited choice - the basic minimum of what we would normally expect compared to the many similar hotels we have stayed in. So many 'standard items' missing. Mainly prepacked items - cheese etc, We originally booked without breakfast but changed our minds. We would stay here again but give the breakfast a miss. Ironically we paid for the breakfast on arrival the night before and was then asked to pay again on leaving. Looks like someone had mistakenly charged it again to our room. Sorted out.