Gorgeous room, we had the balcony suite. Phenomenal views if the river and town. Beautiful boutique hotel designed with passion. Breakfast was lovely in the cosy room off from reception and in good weather some outdoor seating. Comfortable beds with down feather pillow and duvet. Wonderful fully stocked snack bar included in room with some wine.

They didn't have full-time staff round the clock. And that was not clear on booking.com tbh . A gym was advertised but there was none.

Everything! Location is perfect. It is a wonderful design hotel. The room was excellent with great details. The breakfast was super. It was also great that the hotel had a private parking lot. But above all, the service quality was unbeatable. Everyone is the facility, from the front desk to the kitchen were extremely friendly. They really did their best to help us and enjoy our visit. A total 5 star establishment. We highly advice to everyone.

In the room we couldn’t find the lights of the kitchentte. Or maybe it wasn’t working. It is a tiny detail but it would be good to have extra lights in the entrance.

An exceptional boutique hotel. One of the best I’ve stayed in. We had the pleasure of staying in the “Prestige Suite” and we were blown away by the decor in the room. We easily spent the first 30 minutes just exploring every inch of the room, as it was an interior designers dream! However, the best part had to have been the customer service. It was phenomenal and the front desk was extremely welcoming. They made sure we were enjoying ourselves and were available for any questions we may have had. I’m sad I can’t remember their names, but all of them deserve praise and recognition! Additionally, my husband left his shirt in the room and we received an email from Isabell stating that they would ship us the forgotten shirt! Excellent customer service even after we left! If in Heidelberg, we will stay here again without hesitation.

This is a superb small hotel which we loved. Our room was splendid with a lovely view of the river and Heidelberg. It was stylish, clean, large and very comfortable. The hotel staff were all super helpful and friendly, they welcomed us warmly, loaned me a plug adaptor, arranged our taxi back to the station and immediately sorted out a small problem with the shower I told them about. Breakfast was excellent with lots of choice and great waiters. The hillside gardens at the back of the hotel have good views and a small glass walled gym where you can take in the views as you exercise. The walk along the river into the old town was most enjoyable and the scenic Philosophers walk is nearby too. Heidelberg is a fascinating, picturesque town with lots to do and a huge choice of restaurants, bars and cafes.

Nothing to dislike

Best of Best Hotel in Heidelberg. Best Location.Best Service.Best Breakfast. Unique Hotel. If you think normal luxury Hotel service ? No way. It's a kind of residence Hotel of luxury. Interior Design amazing. Do not expect room services.This Hotel is for long term residence. Reception is open 8 am to 8 pm only. But... Walking 10~15 minutes, everything near. Not much noise. I got deep sleep and wake up. I got new energy in here. I was stayed room 23. 7 nights. Actually 3 nights reservations but I don't want to move other place. So I just staying 7 nights. In my room has samsung laundry machine. There is River Cafe, Foods, Price, Service & Location wonderful. Just walking 10 minutes. Right side of this Hotel. Last week Koln Messe for business. This week for Holidays. Tomorrow I will move to seoul for golf. I m leaving Los Angeles CA. I will be back soon. Next time I will bring my golf Club.

Nothing.

Room is amazing with great view of the main attractions. Breakfast is really nice. Staff are friendly and really welcoming.

Didn't know that we need to pre-book parking but the staff managed to find us a parking pass to park on street for one day. No service available after late evening. No convenience store around so we need to go pretty far to buy water.

It’s a beautiful property with clean, comfortable rooms. We had a view over the river which was also very nice. The breakfasts were great, with a continental as well as a variety of cooked egg breakfasts available. The staff were very friendly & helpful with making reservations, enquiries about public transport & arranging sauna sessions. The sauna & jacuzzi were clean and easily accessible.

There are a couple of rooms which require a roundabout way of getting there which with heavy suitcases wasn’t ideal, but it’s only a small thing & everything else was wonderful!

The most amazing location on the river across from the castle and old town. The view was awe inspiring. Upon checkin the staff were so accomodating and helpful and not only sat with us to make us feel welcome they went out of their way making reservations and finding us places to eat and visit. The suite we had was luxuriuously appointed and very comfortable. The included no-cost mini-bar was stocked full of local and typical snacks and drinks for us every day.

Elegant and comfortable hotel very well situated across from the old part of town. Nice views. Old bridge to town is only 100 meters down the street. Rooms are very well decorated and comfortable with all amenities.

Extremely small staff. Same person the front desk was in charge of 4-5 different jobs including being a porter. Property is gorgeous, but you pay for it. After paying such a high price for an all inclusive stay, I thought charging me 25€ per night to park my car in their lot, rather ridiculous. After paying 1500€ for 2 nights, asking for another 50€ seemed rather cheap.

Staff, location that cannot be beaten with excellent view, excellent breakfast, offered upgrade. I must say that all staff members were excellent, kind and helpful, but Julia was fantastic. Danke!

Some furniture of our room had very visible and unpleasant stains; cleaning could be overall improved; linen could be of better quality. Some details could be of more ecological choice: e.g. real flowers instead of plastic, cotton bathrobe instead of polyester etc. If the above are improved, then we’ll reach perfection.