Breakfast was delicious, varied, and allowed for healthful eating. The staff bent over backwards to make our stay comfortable. The location is among the most desirable in Heidelberg. We cannot recommend this Hotel highly enough. This was an absolute treat!

The gym was subpar in terms of equipment quality and variety, but the stand-alone location of the gym in the hillside garden was breathtaking. Additionally the surrounding community offered ample opportunities for engaging in physical fitness outdoors. Parking is a challenge, but the facility has adopted a satisfactory compromise.

Beautifully fitted out and decorated common area and rooms. The suite I booked turned out to be bigger than I expected, and more importantly is very cozy and comfortable, especially the bed. The suite also has balcony with a stunning view of the river and Hiedelberg's old town from across the river. It even has a gym and an outdoor jacuzzi with lovely views located at the higher elevation of the hotel backyard. Because the property is located across the river from the old town, generally it is quieter as it is away from the hustle & bustle of the tourists. Nevertheless, it is only 5 minutes away on foot from the main bridge that gets you to the old town. The staff are genuinely friendly & informative - Luca is very efficient & accommodative, while Sofie is always welcoming. They kindly arranged for a pick-up from another small village I was at prior to the stay and the arrangement was hassle-free.

My suite is a pretty large one but with only air-conditioned unit, located at a corridor closer to the bedroom. As such, the living room, which is furthest away from the unit, gets a bit too warm, especially as I was staying during summer time. Generally, the hotel is very clean, but the staff needs to watch out on the cleanliness of the gym - probably not as frequently attended to as it is not highly utilised by guests. Finally, some of the suites can only be accessed after getting through staircases, as such one needs to inform any mobiliy restrictions to the staff during reservation (though it is not an issue for me).

Everything! Location is perfect. It is a wonderful design hotel. The room was excellent with great details. The breakfast was super. It was also great that the hotel had a private parking lot. But above all, the service quality was unbeatable. Everyone is the facility, from the front desk to the kitchen were extremely friendly. They really did their best to help us and enjoy our visit. A total 5 star establishment. We highly advice to everyone.

In the room we couldn’t find the lights of the kitchentte. Or maybe it wasn’t working. It is a tiny detail but it would be good to have extra lights in the entrance.

Gorgeous room, we had the balcony suite. Phenomenal views if the river and town. Beautiful boutique hotel designed with passion. Breakfast was lovely in the cosy room off from reception and in good weather some outdoor seating. Comfortable beds with down feather pillow and duvet. Wonderful fully stocked snack bar included in room with some wine.

They didn't have full-time staff round the clock. And that was not clear on booking.com tbh . A gym was advertised but there was none.

An exceptional boutique hotel. One of the best I’ve stayed in. We had the pleasure of staying in the “Prestige Suite” and we were blown away by the decor in the room. We easily spent the first 30 minutes just exploring every inch of the room, as it was an interior designers dream! However, the best part had to have been the customer service. It was phenomenal and the front desk was extremely welcoming. They made sure we were enjoying ourselves and were available for any questions we may have had. I’m sad I can’t remember their names, but all of them deserve praise and recognition! Additionally, my husband left his shirt in the room and we received an email from Isabell stating that they would ship us the forgotten shirt! Excellent customer service even after we left! If in Heidelberg, we will stay here again without hesitation.

This is a superb small hotel which we loved. Our room was splendid with a lovely view of the river and Heidelberg. It was stylish, clean, large and very comfortable. The hotel staff were all super helpful and friendly, they welcomed us warmly, loaned me a plug adaptor, arranged our taxi back to the station and immediately sorted out a small problem with the shower I told them about. Breakfast was excellent with lots of choice and great waiters. The hillside gardens at the back of the hotel have good views and a small glass walled gym where you can take in the views as you exercise. The walk along the river into the old town was most enjoyable and the scenic Philosophers walk is nearby too. Heidelberg is a fascinating, picturesque town with lots to do and a huge choice of restaurants, bars and cafes.

Nothing to dislike

Best of Best Hotel in Heidelberg. Best Location.Best Service.Best Breakfast. Unique Hotel. If you think normal luxury Hotel service ? No way. It's a kind of residence Hotel of luxury. Interior Design amazing. Do not expect room services.This Hotel is for long term residence. Reception is open 8 am to 8 pm only. But... Walking 10~15 minutes, everything near. Not much noise. I got deep sleep and wake up. I got new energy in here. I was stayed room 23. 7 nights. Actually 3 nights reservations but I don't want to move other place. So I just staying 7 nights. In my room has samsung laundry machine. There is River Cafe, Foods, Price, Service & Location wonderful. Just walking 10 minutes. Right side of this Hotel. Last week Koln Messe for business. This week for Holidays. Tomorrow I will move to seoul for golf. I m leaving Los Angeles CA. I will be back soon. Next time I will bring my golf Club.

Nothing.

It’s a beautiful property with clean, comfortable rooms. We had a view over the river which was also very nice. The breakfasts were great, with a continental as well as a variety of cooked egg breakfasts available. The staff were very friendly & helpful with making reservations, enquiries about public transport & arranging sauna sessions. The sauna & jacuzzi were clean and easily accessible.

There are a couple of rooms which require a roundabout way of getting there which with heavy suitcases wasn’t ideal, but it’s only a small thing & everything else was wonderful!

Room is amazing with great view of the main attractions. Breakfast is really nice. Staff are friendly and really welcoming.

Didn't know that we need to pre-book parking but the staff managed to find us a parking pass to park on street for one day. No service available after late evening. No convenience store around so we need to go pretty far to buy water.

The most amazing location on the river across from the castle and old town. The view was awe inspiring. Upon checkin the staff were so accomodating and helpful and not only sat with us to make us feel welcome they went out of their way making reservations and finding us places to eat and visit. The suite we had was luxuriuously appointed and very comfortable. The included no-cost mini-bar was stocked full of local and typical snacks and drinks for us every day.