The stay in Ontas Traditionnel Hotel was super ! We arrived later than the normal check-in time so we received a message via booking letting us know how to get in and that the key would be waiting for us on the counter at the reception. It was very easy to access and the receptionnist were very nice, so kind. She answered all our questions and helped us find activities to do and Chania. She even called a boat rental to help us book a private boat, unfortunetly the weather wasn't on our side...

The Ontas is a beautifully renovated boutique hotel that looks out onto a secluded courtyard just behind the Venetian harbour in Chania. The staff are all very kind and attentive and speak excellent English. Some of the best restaurants in Chania are only two minutes away. The Ontas is ideal for an over night stay, being about 20 minutes drive from the airport. It also makes a great base for exploring Chania and the surrounding region.

Nothing

It has a good location on the not-so-busy part of Chania. The building is old but renovated, so it has the character as well as the comfort. The bed was comfortable, there is no lift if you have an upper room so be prepared. The staff were all extemely helpful leading up to our checkin and whilst we stayed there for information of all sorts of things from restaurants, beaches, sights etc.

No complaints at all.

very nice room, available kitchen with equipment and a terrace. overall a very friendly hotel

a bit loud, you can hear someone walking through the staircase or children jumping in the room above, but it's such a charm of old tenement houses with wooden stairs. we booked a stay with breakfast. The hotel canceled breakfasts and refunded 8 euros per person. it's a pity, because we wanted breakfast. Unfortunately, when we found out about the cancellation of breakfasts, other hotels with good-value breakfasts were no longer available

The property is located close to all the attractions (Chania old town). walking distance to all the restaurants and the harbor. At the reception, Afrodite was very helpful and took her time to guide us on all the attractions, good restaurants, free parking and gave us a map. We kept our luggage early morning at the reception and came back later at night to checkin, it was a great help. The check in / out process was very easy. A welcome drink (Ouzo) was complementary for our stay.

Basic items were not available (we knew about it before booking) like kettle / coffee machine / iron.

Ontas is a charming boutique hotel in a renovated Venetian house on a street behind the old harbour in Chania. The rooms are spacious, full of character, and ours had a small balcony overlooking a quiet residential courtyard. The staff speak excellent English and are very helpful. Ontas lies a few minutes walk from the sea front restaurants. There is a large, free public car park just over five minutes away too.

Everything was fine.

We really enjoyed our stay at this hotel! The staff was so nice and gave us recommandations for restaurants and beaches which made our time in Chania even better! The bathroom was really clean and spacious. Thank you so much again :)

The wifi in the rooms was not so fast, but it was better at the reception.

Beautiful hotel! our room was huge and very comfortable, the beds were so comfy . the location is fantastic, just close to everything and you have two big parkings just few steps walking . the staff was really good and helping us also with choosing the best restaurants ! we were happy about our choice

nothing

Afrodite was extremely helpful, friendly and easy to get in touch with. We stayed at the hotel for a night and she looked after our suitcase while we spent a week walking in crete before coming back to the hotel for another night. Afrodite and the other members of staff gave great restaurant recommendations as well. The hotel is in a great location. The bed was comfy and the shower very good.

A kettle in the room to make tea would have been nice.

Everything was perfect. Receptionist is such a lovely lady ready to help you in any part of the day. The room actually looks even better in live than on the pictures. Bed is very comfortable, WiFi works good, location is excellent, delicious breakfast. Few steps away from the port and all main attractions, 10 minutes on walking distance from the main KTL bus station from where you can reach any part of the Crete island. I'd recommened this property to anyone! It's really valuable for the money and have everything you need, even more than that :)