Awesome hotel, friendly and helpful staff, nice breakfast.

The difference between rooms is quite big. There is a newer part and an older part of the hotel. We stayed for 7 nights in the newer part and it was fantastic. After our journey in Iceland we returned to Reykjavik and stayed one more night in a cheaper room. This was located in the older part of the hotel. The water there smelled like sulfur and the rooms were really not comparable so we switched rooms to the newer part of the hotel again. Make sure to book the more expensive hotel rooms to get there it is totally worth it!

the food was fantastic, the staff couldn’t have been more helpful or friendly. Rooms were comfortable and lots of sitting spaces and great bar areas

nothing

Breakfast was utterly fantastic with the highest quality smoked salmon we'd ever had and the children were kept happy with freshly made waffles, crispy bacon and maple syrup. The rooms had excellent black out curtains, super comfortable vast beds and crisp clean bed linen. The staff were exceptionally helpful and friendly. Reception area had really impressive architecture. Unfortunately we didn't get time to check out the spa.

The location is a little further from the city centre than we'd have liked. We drove into town every evening. However, we later found out that there was a courtesy bus we could have taken advantage of and there are also electric scooters.

Nice big room, big comfy bed, excellent blackout currents, very important in Iceland in the summer time. Bathroom had a bathtub. The hotel itself is huge and the lobby area looks amazing. It felt like I was abroad and not just staying somewhere for a night in my home country.

The floor was quite dusty next to the bed. Like it hadn't been vacuumed under the bed for a while. The staff was polite but came off a bit cold and snobbish. When you're working in a reception you need to smile to the guests. Found it a little hard to find my way around because of how big the place is.

Free parking, very good breakfast.

Upon arrival at the hotel, we get a room in the old building. I didn't even know it existed. To my mind in Booking.com had no information about such an option. Everything there was abnormally worn! The floor, furniture, chairs - everything was like from the 70s. Scratched, rubbed down to the wood, worn windows, etc. What a shame to offer something like that at all!!! Since I had stayed in this hotel before, I asked the reception to change the room to the new part of the building, because I knew there were good quality rooms. All respect to the administration, they changed the room without saying a word. Therefore, a good rating was given. P.S. Be careful when you make a reservation!

Staff was friendly and helpful. Dining was excellent. Room was quiet and comfortable. Location put us within walking distance to activities we wanted to explore.

On the morning of our checkout we asked to leave our luggage for pickup later in the day by us. When we got back early afternoon we found our luggage was no longer at the hotel. They had been mistakenly taken with other guest luggage to the cruise port. Luckily we were passengers on the cruise ship where our luggage was taken and we found them on the ship before the ship left port.

the food was excellent the room was clean

The bed and pillows were far too soft The room (during summer) was too warm. There was no effective way of cooling it down. The window could be opened slightly but it did not help I found that you had to give advanced notice for room service. No room service for such an expensive hotel is unsatisfactory. Also using the excuse that no room service saves the environment is simply not believable. I think it saves the hotel money while doing nothing for the environment.

room, bed, breakfast, interiors

At the front desk we asked to book transportation to the airport. We were told that it was booked for 13:30 next day. But when time came we found out it was not booked. We remembered the person who we were talking to the day before but he refused to admit that he forgot. He said that he does not remember us and the conversation.

Check-in was very quick and uncomplicated. The hotel staff are all very attentive and friendly. Room was spacy, bright and convenient furnished. Bath room was spacy enough, modern and with enough storage space. Restaurant offers a small range of dishes, the dinner we had was very good. Breakfast buffet leaves nothing to be desired. WIFI is stable and fast enough. Parking spaces are available in front of the hotel.

The quality of tea could be better.

I liked the bed. Was very comfortable and big. I liked the floor without carpet, liked desk and good internet so I could work. Liked bath tube.

Wasn't completely sure about the breakfast menu - I paid the room with the breakfast and after I had a list of items with prices. Wasn't sure if I choose e.g. boiled eggs I will be charged additionally? I would suggest better cleaning - quite a lot of dust under items in the room. Also, walls in the bathroom were full of dirty spots.