It was fantastic for kids, there are playgrounds and organised activities and a kids club which is a safe place for kids to go while parents are packing, going to the pool or something else. In the kids club they can meet other children and play and its a great space. They have a pool and they also have indoor soft play area and bouncy castle as well as a games room. We had a very easy time and the kids loved it. There was also music in the bar in the evening.

The hotel is huge so our room was quite a long walk from reception to the room so if you are bringing bags it is better to park at the back of the hotel to come in the other enterance.

Our room was big and rather quiet. Bathroom was clean and the beds were quite comfy. Free breakfast was absolutely great and delicious! The staff was very kind. Takes a 30 min stroll to get to the city center.

The hotel is very big, hosts many guests and therefore might get loud, some may find this annoying. The curtains in our room were torn and dirty. For some reason none of our credit cards (Visa, Mastercard) worked in the hotel - either in the reception or restaurant (though everywhere else in Killarney they worked just fine). We've found that especially stressful during check-in when we had to look for an ATM to pay in cash. There's no option to pay earlier and on-line using booking.com so that's another great minus.

large spacious hotel

main doors constantly being left open as guests left & entered the hotel , not very pleasant for guests sitting in the lobby area , also cigarette smoke was wafting in by people smoking just outside the main entrance of the hotel

This is our 2nd time to stay. We absolutely loved it. Place was spotless. Staff were wonderful. Breakfast and dinner was fabulous.Music in the lobby every evening. Always something to do with the kids any time of the day. It's a stone throw from the town which has loads of shops and restaurants and pubs. Can't wait go back again. I have also highly recommended this hotel to family and friends.

I have absolutely nothing to say badly about this hotel.

Loved all the facilities for kids to keep them occupied. Staff were so nice and always helpful. Rooms were exceptionally clean, beds very comfortable. Overall we really enjoyed our stay.

Wasn't a huge fan of the food. Breakfast was great, a lot of choice. But the day and evening menu were the same with no choice for a small lunch. The few dinners we had, the fish was always overcooked and dry. Pasta was nice.

Breakfast was excellent, menu for evening meals quite limited and didn't change from day to day. the room was a great size, lots of space, good size wardrobe etc

When we checked in the receptionist told us we were on the third floor and pointed us in the direction of the lifts. She asked if we wanted any help with our bags and we said no, thinking it would be a fairly "normal" distance to the room. The hotel is vast and we walked for what felt like miles! There are several different lifts, depending on what part of the hotel you are in! That was not explained so we ended up taking a lift which still required us to climb some stairs when we got to our floor. We witnessed many people "losing their way" in the endless corridors while we were there. Far more customer service training of reception staff is required.

Great place for family vacation. Outdoor play areas, internal facilities and the kids club are great. Breakfast was nice. Didn't get evening meal this time as we went into Killarney which is 20 minute walk but it was nice the last time we stayed.

Check in time could be better. Officially it is 4pm. We were lucky enough to be accomodated on our arrival as the room was ready so this may just be a guideline time to give housekeeping enough time to have all rooms turned-over.

Very comfortable room in a great location for touring Killarney, the Ring of Kerry and the whole area. The restaurant served great dinners at a reasonable price and the breakfast buffet provided lots of choice.

While the restaurant staff were great, the people on the front desk were not friendly - a surprise for Ireland! To use the pool all bathers had to wear bathing caps. We did not use the pool - disappointing!

The hotel staff were so friendly and helpful and the hotel itself was so clean,there was plenty for the kids to do and they had a amazing time,the restaurant was also fantastic we had a beautiful breakfast to choose from every morning,we also use the restaurant for our evening meal and the food was served so quickly and tasted unbelievable. The overall experience was 10/10 and will definitely be back next year for the ring of Kerry 😀

Nothing at all

We loved the many activities for kids. There was an arcade, a large indoor playroom, a swimming pool, an outdoor playground, and outdoor mini golf. The breakfast buffet was delicious and within great hours. The staff was extremely pleasant and helpful, the location was great (adjacent to a supermarket, gas station, and fast food restaurant) and within walking distance to the town with my seven-year-old.

We honestly loved every bit of our stay.