All went well......We have been there now 2 years in a row....Loved it. We had an afternoon tea service and the staff was very helpful. We will always find a way to stay with you every time we come back to Kilkenny.

The front desk seemed a bit erratic on check in and gave us a room that had no lift in the apartment area. We specifically requested a lift and not stairs....I had a back injection just prior to traveling to Ireland and could not carry bags up or down stairs. It took a long time to change our room - but ended up at the same room we stayed at last year. Very pleased about that.

We loved everything about this hotel - so much so that we extended our stay in Ireland and booked a second night in the hotel. The staff was exceptional! They accommodated our request for early check-in, made recommendations on what to do and see... just a truly cheerful group of people. The room we were given was in the newly renovated wing overlooking the river and the street, but they had soundproof windows so we heard no street noise. Huge windows on either side of the room filled it with light. It was large and lovely. The breakfast was in the large sunny restaurant and had everything you could think of for choices. They had a bar with tables outside on the river with a direct view of Kilkenny Castle on the other side... I can't say enough about this hotel. If you're going to Kilkenny don't even consider staying anywhere else.

The hotel is located right in the center of Kilkenny, next to the river, with a view of the castle, although not every room has a window on the river. The style of the hotel is old fashioned now, and may not suit a young taste, but it has its charm nevertheless. The room we slept in was next to the street, but with a view on the inner courtyard. It was spacious, clean and cozy. The bathroom was equipped with a bathtub. In the morning the most traditional Irish/English breakfast was available at a buffet (rashers, sausages, eggs, mushrooms, tomatoes), but other options were available, such as yoghurt, porridge, fruit salad, scones, cereals. Different tastes of juice,.coffee, tea with vegetable milks were offered. Highly recommended.

Even being very peaky, it was hard to find anything distasteful at all. Just a stain on the room ceiling, but it did not impact negatively our staying.

Well managed, clean and comfortable, pleasing décor, friendly and helpful staff. Good breakfast selection - one of the best in this kind of hotel, pleasant restaurant location looking across the river to the castle. Food was all of excellent quality and well presented. We were blessed with a super waiter, very responsive, and presented us with a little "extra" when he learned we were there for a wedding anniversary. Good sized bedroom and en-suite, very clean with a strong shower over the bath. Mattress a tad firm for our liking, but comfortable nonetheless.

Dinner menu not extensive; we ate there two nights but if we'd stayed another we would have eaten elsewhere to get variety. Several dishes were what I call "lazy chef" - potatoes and mashed potato placed on the plate with the meat 'dumped' on top. (We did like the mashed potato!)

This hotel is in a great location next to the river, within easy walking distance of the city's attractions, and there are plenty of bars and restaurants within a few minutes walk. My room was small, but it was quiet and with a comfortable bed. Friendly welcome from staff on reception. Good breakfast, but limited space in the dining room meant a long queue after 9am. Car parking is included, but a large part of it is around the back in an overflow area outside the hotel grounds.

The shower head over the bath had not been cleaned in a while and needed a good wipe to get decent water flow out of it.

Really nice hotel in an excellent location to explore Kilkenny and surrounding areas. A stone's throw from Kilkenny Castle and lots of pubs and restaurants. We were pleasantly surprised that they were able to safely cater for coeliacs for breakfast. I had noted upon booking that I have coeliac disease, and for breakfast received a separate tray with a large selection of packaged gluten free products so that no cross-contamination could occur, as well as fruit. They also made fresh hash browns, sausages, mushrooms and a fried egg for me, separately and freshly prepared, all of it safely gluten free. Absolutely recommended!

Breakfast was incredible. Staff were friendly and kind, more than willing to help with any requests. Bedroom was incredibly clean and the bed was extremely comfortable.

We stayed in the bridgehouse, there were 2 types of window in the room. Modern windows inside and older windows outside from the original building. The set up of the windows made it extremely hard to air out and cool the room. We ended up relying on a fan supplied by reception for airflow, as the outer windows did not open. Elevator in the bridgehouse made very concerning groaning, creaking and banging noises while inside.

Like: can easily walk to from the train station; we were greeted warmly; hotel is right next to river - can see river and wildlife from breakfast room; we were on 2nd floor; room and bathroom are spacious; strong water pressure in shower; 4 pillows on the bed; the one window opens; 2 soft chairs to sit in by the window; writing desk with 🪑; 2 nightstands - each with a lamp; liquid hand soap and shampoo provided - thought put into scent; bed was very comfortable - not too soft; furniture was simple, yet also well thought out; breakfast: many choices - fresh fruit, a variety of sweet breads, berry compote, yogurt, eggs, rashers, red and white blood sausage, link sausage, mushrooms and tomatoes, a variety of juices; especially enjoyed the porridge and brown soda bread

Don't like: the view from the one window is the parking lot; we prefer rooms with more natural light; if window is open we could hear all voices/noise in the parking lot

Had a great experience as per usual,myself and my mam stayed in the Ossary room,Hotel is in a great location for a visit to the castle or shopping.Some lovely bars and restaurants around.Highly recommend Lanigans bar and restaurant,5 minutes up the street, great food and live music. All hotel staff were so friendly and couldn't do enough for us. It's so handy you can leave your car in the car park even after you've checked out so you can go into town and not worry about parking. Ample parking at hotel.

Very tight for space driving out,we parked in gravel carpark,very dicey going around the back corner of hotel heading out you meet cars coming in and there's nowhere to go just to reverse. Took me a few minutes to get shower going,it's not the easiest to use but well worth it once it did.

I needed a hotel on short notice and was able to get room during tourist season. It was only for one night and on a weekend. The food was excellent. The waitstaff were excellent. The bistro dining area outside is lovely and has a great view of the castle, river, and bits of the town.

The kitchen was slow in preparing meals. My evening meal included potato chips. Someone in the kitchen thought dumping the end of the bag of chips on my plate was a good idea so I not only had to wait a long time, instead of full chips I got the little bits and pieces of the chips at the bottom of the bag as my entire side order. A minor incident which the very good server offered to remedy but goes to note that the kitchen needs to up their game.