The level of service and comfort was unmatched. Everyone was so kind and polite, going above and beyond in making our stay as comfortable as possible (shout out to Mr Champ!). Room was huge, well designed with gorgeous sea views. Each element so well thought out, with so many varieties of amenities and for someone that prefers soft plush mattress and bedding this hotel was a Godsend. Location wise it's right on top of Nai Harn beach. Although it's a bit far from major action like Patong beach/Bangla Rd. I prefered the more laid back vibes of the area and the beach. For family travelers it's perfect. It's not in the middle of nowhere too mind you. Plenty of shops restaurants around. If you wanna order some food or grocery from Grab app you can. I would highly recommend get the room with breakfast included, cuz it was really really delicious with plenty of varieties changing up everyday. So long story short, luxurious stay, amazing views, amazing hospitality and delicious breakfast.

Nothing at all

Breathtakingly beautiful property with brilliant service and an unimaginable location. The team was extremely kind and profession. The breakfast was wonderful, both the Cosmo restaurant and rock Salt had perfect dishes, when I say perfect I mean top notch, unmatched. Highly encourage half board for if you’re going for a short 3-5 days stay.

The Nai Harn resort is amazing. It feels like you're on a Greek island. From the large room and sea view balcony to the delicious breakfasts and friendly service, we were continually impressed. The pool was lovely as well. The only downside is that it's in Phuket - while beautiful, the island outside of the fancy resorts feels kind of run down. I can compare it to places like the Bahamas or the Dominican Republic. Overall, you'll encounter this juxtaposition of fancy resort and poor surroundings. We expected this, but not to the degree we saw.

There are many steps up to the various levels, and not many handrails, so if you are unsteady on steps, this might not be the resort for you.

Amazing breakfast, very nice room with a very nice view. Right in front of Nai Harn beach which is probably one of the best (not too crowded, no thrash, no boats), with a lot of commodities like stand up paddle equipment or snorkel.

When the cleaning team went to the room, there was clearly lack of care regarding bugs coming in, since the only day we asked for cleaning, when we arrived we had plenty of small bugs in the entrance, but also bathroom, bed and even in our luggage.

Reflections Bar was fab Royal Ocean view suite was very spacious, private and comfortable

The pool area was lacking in appeal. the lift only reached 6th floor… we were on the 9th… so you need to be fairly fit as lots of stairs

The room with the sun bed and balcony was beautiful and really worth the money. We loved the view, it was spectacular and had nice atmosphere. We got upgrade from deluxe room to suite. Room was perfectly clean, spacious, modern, comfortable, good shower, we appreciated also free coffee capsules. The bed was also incredibly comfortable. We loved the welcome drink and also the fruit basket in the room. The hotel was in a good location, we loved also the views from the hotel and the lush vegetation that was growing all around. Beach was clean, there were friendly life guards who really cares about the safety. Beach was good for a little bit fun, but not really for swimming now in the low season. The view from the pool on the beach chairs was also awesome and very enjoyable.

The breakfast was not bad, but ordinary, the choice was ok - from everything a little bit, but it was the same every day - we liked the egg benedict. Breakfast was good but nothing special for 5 star hotel. The pool was a little bit small for such a big hotel. The employees were helpful, very neutral, overall friendly. We can't complain, but we also can't praise them. The restaurant in the hotel was very overpriced and the pizza for almost 20€ was not big or delicious. All in all we have nothing to really complain about. There was nothing that really bothered us. We have very good memories on our stay and it was very pleasant. We were very worried because of some bad reviews - but we couldn't relate to them.

Staff very lovely, breakfast was excellent - loads of options, many supposedly homemade. There was even a pillow menu for us to choose pillows. About a 20-30 min walk into the village by the lake for restaurants. Loved that the deluxe ocean room had a balcony with a bed (though we never used it) and loved the bathtub. Room was massive. Lots of amenties provided for, even flipflops for the beach and a yoga mat. Very thoughtful.

Like any other resort, the food, drinks and massage were incredibly overpriced.

Fantastic location and views from rooms. Large, comfortable rooms. Good staff and service. Decent food with quality ingredients. Nai Harn is less spoilt than most of Phuket and is a lovely bay/beach.

Didn’t sleep well - bed and pillows were too soft (even after the hotel providing ‘harder’ pillows). Wi fi was poor. Some ‘wildlife’issues - a snake under the terrace daybed and something in our roof space / aircon grill waking us frequently one night (probably a rat and the hotel moved us to a new room during the night). This is Thailand, we live here and know that some animals are to be expected - we don’t blame the hotel. Food and especially drink, whilst good, are pricier than most 5 star hotels in Thailand.

Exceptional beach & ocean views from all areas within the hotel. Great offering of restaurants, luxurious spa centre & fabulous professional & friendly service from all hotel staff.

Couldn’t find any fault with the property.

All amenities were excellent, great staff, excellent breakfast buffet.

Building needs to be updated, lots of moisture seeping into the room which created a musky odor.