The staff were so helpful, polite and happy. The breakfast was lovely and room was very clean and well maintained.

The room was a bit small but fine for a couple of nights

What a wonderful stay! The hotel room was just like the photos, it was very warm and cosy and lovely. The staff at the hotel were incredibly friendly and helpful. There was vegan croissants available and breakfast and gluten free options too! Location was perfect, just a few minutes walk from the Arena and easy to access everywhere. Close to the bus station too for Lake Garda trips etc

Another vegan option at breakfast in addition to the croissant would have been great, perhaps a dairy free yoghurt and something savoury like a vegan cheese or some cooked vegetables. We couldn't find the door to access the hotel initially, so maybe a little bit of advise about where it is on your booking information could help (it was very easy to spot once we had found it).

Really loved this hotel. The entrance was through a huge wooden door from the main street into a courtyard and then lift to reception - the whole place felt quirky and different and perfectly complimented our experience of visiting Verona. We received a very friendly and informative welcome - provided a town map and marked out the places to go and excellent restaurant recommendations. Room was unexpected; chandelier, balcony, swagged curtains, wooden shutters, lots of natural light, very comfortable bed; surprisingly quiet considering it was facing the main road. Bathroom was functional - designed for wheelchair use. Air con worked well. Cleanliness over three night stay was great. Excellent location - ten minutes walk from the train station, ten minutes walk to the Coliseum and twenty five mins taxi ride to airport. Fabulous breakfast buffet with personal, cheerful service and happy atmosphere. Everyone we met spoke fantastic English which we were grateful for.

Relais Empire Verona is a beautiful small hotel, situated in a renovated old building on Corso Porta Nuona. Very close to the city center, 5 minutes from Piazza Bra and around 10-15 minutes on foot from the train station. The personnel was very polite, helpful and accomodating. There is even a remote reception service so they can accomodate you when the staff isn't there. The room was spotlessly clean with towels changed every day. The breakfast was amazing with many things to choose from, savoury and sweet, perfect for starting the day. Our room was spacious, very quiet, and beautifully decorated making you feel like you stay in an old palazzo. Very good value for money as well. Thank you Relais Empire Verona we had a wonderful stay!

The temperature of the room was too high for us and even though we tried to lower it, apparently there is a central heating system so this wasn't possible.

Wonderful staff, they gave us a fan when requested and were very kind and helpful. Lovely room and lovely bed.

No air con in March and can't turn off heating in bathroom so boiling unless the window is open. Tiny lift so had to fold up mobility scooter every time, would have been a massive problem if I had a non foldable one! Noisy until 2am on weekends. LED filament bulbs so had to use small light only as the strobe effect made me dizzy and can trigger migraines. These are quite niche disabled people problems, generally it was an amazing stay!

Upon arrival staff were extremely welcoming and friendly, I felt they went above and beyond to make us feel welcome. The bed was comfy and extremely big, we had plenty of room for the one night and everything we needed in the room. The hotel is situated a short walk to all local sightseeing destinations, restaurants, shops and the train station. The receptionist offered us a map upon arrival which was very useful! Breakfast was good in the morning, they had Gluten free & Vegan options clearly labeled which was great being wheat & lactose intolerant (all the GF items were packaged so no cross contamination) checking out was easy and they let us keep our bags there so we could continue to site see before catching our train. I'd highly recommend this hotel, very welcoming and comfortable, perfect location and very good value for money.

Nothing - everything was amazing!

Location perfect 15 min slow walk from porta nuova train station and a ten min walk to historic centre. Go out of the station turn right, walk past the puorto nuova landmark and straight up the road, Hotel is on the left. We took the train to Padova Mantova and Venice. Breakfast really good. Tea, coffee, juice, cakes pastries, toast, amazing pancakes fruit, scrambled eggs, bacon. Very clean, staff helpful and friendly. Room warm with fridge, kettle, hairdrier,safety deposit box, toiletries, tv. Towels changed if needed and room tidied daily. Very tastefully decorated. A bit confusing getting in at first to get out of the front door there is a release button on the wall.

Nothing

I really liked this hotel. It is located on one of the main streets - between the train station and the old center. Super close to the bus stops - to and from the train station. But you can walk to train station, too, if you dont have lots of luggage (10 min). There are very nice restaurants and bakeries around. The room was not that big but that was not importantbto me. At the same time the hotel has good lighting in the room and is warm in the winter months. Arena is 5-7 min on foot. Breakfast was abundant and had choices, especiallybthe pastries - the croissants were ones of the best i had. Last but not least, very friendly personnel. Thank you Team Relais Empire!

A hidden gem of a hotel, hidden behind wooden gates it’s very easy to miss, a simply stunning hotel, very traditional and regal in style, a 5 minute walk to the main area and amphitheatre, the hotel is in a great location. Breakfast was amazing one of the best we’ve had, plenty of choice, gluten free catered for. The lady at breakfast was very attentive and made the best coffee. Our room was stunning (256) had a very comfortable bed and a large balcony with a view out to the tree lined street. Tea/coffee making facilities and a mini fridge, everything has been thought of. The hair dryer in the bathroom was the only thing I struggled with having thick hair however reception leant me a proper hair dryer!! Over all we would definitely recommend this hotel, it has excellent facilities and extremely helpful and friendly staff. Thank you for a wonderful stay. Chao

We had a junior suite, comfortable bed, nice bathroom, sofa and dining table.. We had a twin electric hob, microwave and tea and coffee making facilities. 15-minute walk from the Porto Nuova Station. 10-12 minutes walk to Piazza Bra & Colosseum, Receptionist was lovely, and helpful. Plenty of restaurants in the area. For the best lunch, highly recommend Bruschetteria Redoro, amazing!

No big issue, but had difficulty finding the hotel. The reception is on the first floor, there is a double door with only a small hotel sign on the right-hand-side at street level.