room amenities were great, the design and interiors of the hotel is well thought of - lots of interesting and creative concept all over the hotel which I really love! staff were nice and friendly, and very well done to housekeeping team for always keeping our room nice and tidy.

Despite the really pleasant employees, I believe there is definitely room for improvement. The check-in process was longer than normal; it probably took 20 to 30 minutes. We arrived for breakfast twice and it seemed as though they had forgotten about us both times. On the second day, we were almost finished with breakfast when someone asked if we wanted eggs. IRD service is also incredibly slow, have taken 30-45 mins for bucket of ice

This is the best hotel where I have ever stayed in the world. And I have stayed in a lot of hotels. This one felt super good. The atmosphere is so unique. The people are great. You just want to spend your whole day in the hotel and not move out. The meeting rooms are amazing and everybody in my Google meets calls was asking me if it was a real background (view on Museum of future). The monkey bar is great. The café downstairs has an amazing fluffy croissant and pain au chocolat and most superb service ever with Debby and Faith.

Uhhhh

location the bed was comfy loved the interior and the small details

when i called customer service no one pick up the phone

everything we needed was here. staff are friendly and rooms are lovely

the noise. woken around 1 am, 3 am and 4 am to guests in next room chatting on phone, guests in the hallways, rooftop bar noise and fire alarm glitch. the sound proofing between rooms really needs to be addressed.

Amazing thought through design, good spa

When booking the room I specifically requested a quiet room with a nice view. What we got was some night club music going very loud until 4AM and a view on the arrival area

since I arrived there was a tray with food near the door for other room and it stayed as it is until the second day so until I checked out and it leaves smiles I saw the housekeeper all around the floor but no one removed it !!!!!

the concept

construction noise around. and the view!

It’s a melting pot of different people, looks, designs and just amazing to be at

during weekdays it’s so crowded with people coming from surrounding offices, who use the hotel as co working space. on one hand this is absolutely amazing as you see and meet all kinds of different people. on the other hand out of all the 4 days we spent, we could never find a seat to sit, as it was too busy with people from outside the hotel. would be great if the hotel could make sure that also hotel guests get to use the cafe on both levels :)

the location and aesthetics

the rooms are dark they dont have enough lights which isn’t comfortable

Good offer and tasty. Buffet and special menu you can order at your table. Additional special service like bikes, car offering and the beer garden restaurant Ernst. 10-15 min. drive to/from the airport and many city parts are approachable quick by taxi

Rooms are surprisingly (room was on the 2nd floor) not that soundprove and music (beat; from the bar on the 6th floor) is audible in the room in the evening; stops before 12am then so night is fine.