Excellent flat, loved the rooms and the pools, also the underground parking.

The pool stained our swimming clothes green.

the location was great. It’s located in the “downtown area” or central area of Tulum but not in the middle of all the noise. It’s 8-10 minute drive to the beach part of Tulum. It’s really a perfect location if you want to explore Tulum not just be on the beach. The store and little bistro were perfect! The pool was nice ! The property is beautiful! The staff were amazing! The property is also super safe. I felt 100000% comfortable and safe the entire time even tough your not surrounded by other hotels or people!

The apartment itself can be a little cleaner, well the bathroom. The walls in the bathroom, the grout, the toilet handle were covered with mold, algae, type stuff. The bottom of the toilet was like that too, those type of things gross me out. I had to find bleach to clean before I used it. They could also paint around the walls just to maintain this “luxury” apartment!

Really crazy price-to-quality ratio. One of the best apartments I've stayed in, amazingly furnished and equipped with any amenity we could possibly need. Also very convenient to have a small grocery store, a breakfast cafe and a small restaurant downstairs. Very nice common areas and view onto the gardens / pool from any window.

We had an issue with the toiler on the very first night (flooded all over the room) and no one really helped us cleaning or fixed the issue in the following day. We were never able to use the toilet again. We were also charged for a stain on a sofa that was previously already there, tried to contact them back to obtain a refund but never got an answer.

property is gorgeous. literally has everything you need. condo style. small grocery cafe breakfast and lunch smoothie cafe and lunch spa cabana and pool inside your room, has full kitchen washer, microwave, waters in fridge

they will try to charge you for residue (like makeup and products) on towels and sheets. which I have never experienced in my life at a hotel. it was never mentioned in the agreement either. they said that makeup was on towels and pillowcase, which is usual when patrons might book. idk where they would get the idea to charge people for that. the only way you can speak with staff inside your room is through what’s app, no phone in room to ask for extra towels or anything. they didn’t really have a bell hop to help with bags until we urgently asked. there is minimal amount of staff. but through the concierge on what’s app you can ask for where to go, book taxi, book Covid test, book reservations for almost anything

The property was exceptional, we had the luxury of our own private pool or the shared condominium one. The staff and nearby cafe were very friendly, helpful and accommodating. I cannot recommend this place any more. There was a group of 4 of us from London, Taxis were on standby 24/7. Everywhere was within 15 min drive. The apartment was prestige, we went with the 3 bedroom one with the upstairs pool. We all loved it, thank you very much Mistiq!! Viva Mexico!!!

We really liked the place, the pool with the vegetation around make it a nice place to relax. The gym was well equipped and with natural light. The apartment was comfortable and spacious. About the location its no central but you can move around by bike and reach city center.

Would be nice if during your stay they clean your apartment.

Really amazing stay, we extended 2 times! 🙏🏼♥️ Some highlights are price/ quality, helpful staff (easily reachable via WhatsApp), the pool, large room, large bed, small kitchen. They also helped us with a transit to the airport 🙏🏼. Really highly recommended!

These did not spoil the fun but are worth mentioning: It’s a bit further away from the downtown. Take into account the you need to walk for quite a bit to get to the center (30 mins). Or if you don’t mind taking taxis everything that’s an option too ofcourse. It’s a Condominium and not a hotel, that’s why there is no in between cleaning. For longer stays this might be uncomfortable. Yet, you can get cleaning for a surcharge. The “in house” supermarket is ridiculously expensive. I remember 180 peso for 200 grams of granola which is insane for a location where average earning is 300 usd per month.

New apartment complex. Booked a Apartment Studio with Balcony, these are located on the first floor. Great front-desk service by Mrs. Mirza. They set up a whatsapp chat with you a day before you arrive, and they react promptly on your requests. Gym is great. Next door (in the same building) is a great French bakery, and a convenience supermarket. Cleaning is done after every 4th night, and cleaning is better than expected! They even cleaned the coffeemaker for example.

In general very good stay, but there is no active bar at the pool. I would have liked it if the cleaning was a bit more frequent, although cleaning in general is very good!

Love my stay at Mistiq would definitely go back, the location was perfect easy to travel into old town. The pool area was my favourite part of the hotel. Also, loved the easy access to the staff for any enquiries!

Unfortunately, we had a power cut a couple times but it was fixed immediately.

The property was excellent!!! This building was very modern, yet nestled in beautiful tropical foliage. Hands down one of the best buildings in the La Veleta/Aldea Zama area. The pool was amazing and Uli and the entire the staff went above and beyond to ensure that my stay was as enjoyable able as possible (10/10). Also, the gym is more than adequate for your daily workouts. Additionally, the onsite cafe is a nice touch for morning breakfast. However, while staying here do yourself a favor and travel a mile away to check out some of the cool eateries over on the main strip in La Veleta. There are a few hidden gems over there…namely La Tagueira (try the octopus tacos & thank me later 🥰). Lastly, you’ll definitely need a car or scooter preferably while staying here and will be within 5-10 minutes of everywhere you need to be in Tulum. You are literally a five minute scooter ride north to Downtown Tulum & a seven minute ride south to the Hotel Zone from the same street this facility is located. Stay away from the taxis as the prices are highway robbery…especially late nights from the hotel zone.

There was not much to dislike to be honest. However, if you need to be on the beach all day then this may not the place for you, as it could be a hassle to trek back & forth to the beach daily & be subjected to the daily minimum spend that most of the beach clubs subject you to. Personally I enjoyed spending time in, and learning what all the different areas had to offer. Aldo, the good parties are in the Hotel Zone at nights, but depending on what hotel you are staying in, you could have the same or longer commute. Again, you definitely need transportation to take advantage of this great facility.