I don't believe you can find a better room in Tulum. This room literally steps out onto the beach, with a palapa and bar right there. The second story terrace has a nice pool for two. You can watch the sunrise from the bed, and the room size is adequate. It is very quiet, and the beach is basically private. The bar and restaurant make excellent food and drink, and will bring it to your room or terrace. Cleaning staff and the front desk do a great job and act very quickly to your needs.

Having some chairs on the terrace would have been terrific to enjoy the view if not in the pool. There is some construction, but that's a good sign. The room being built above and behind ours will have an absolutely gorgeous 360 degree view. The construction workers were very courteous and did not work while we were there. Two bottles of water are provided, and we wished we had a little more at the ready, but water is a precious resource in Tulum. Be prepared to pay for it everywhere else.

Such an intimate and beautiful location, the complimentary breakfast made it easy to get our day started with a little something before we'd adventure Tulum. The price is high because this location is prime, as it's on the beach and close to many popular restaurants- BTW, check out Ukami, best restaurant in Tulum beach.

I wish it was more affordable so I could come back every year lol. We split our stay between here and a more affordable option (Jade Tulum) and clearly Orchid was better. It's up to the consumer to decide what amenities they feel they would prefer. I wish I had an opportunity to use the outside plung tub but it was kinda dirty - I used the hammock a bunch tho!

We had the best room available, right on the beach. Staff was beyond amazing. From the front desk personnel, to the staff at the bar on the beach, to the cleaning staff (even the guy who waters the trees and rakes out the sand on the path to the beach every morning)...every person working here is top notch, and all they care about is making you happy. I wish I could name them, but I forget names so easily. The 3 people I dealt with at the front desk...one guy and two ladies...were just awesome. More than helpful, attentive, and quick to reply to everything. There were also two beach staff guys...one was a shorter gentleman who brought our coffee and breakfast to our room every morning, and the other was a younger, taller guy with tattoos, who went out of his way to take care of us the entire 10 days we spent there. They all spoke perfect English, which helped us a lot. Over-all, again, we could not have asked for a better place to stay with such great people working there. Oh, and the food was amazing too!

The only thing I can think of that wasn't perfect, was the controls for our private hot tub upstairs. The button for the jets didn't work, but I'm a plumber, so I figured out that the plug just needed to be reset inside the control panel whenever we wanted to use it. And this was not even a big deal at all. It might be, for a non-plumber tho! Otherwise, not even one complaint about anything. Absolutely amazing place to stay.

This beautiful boho beach house was amazing! Newly renovated and stylish. The hotel is small which is just what we like and walking distance from other beach clubs that play loud music and have parties. This one is nice and low key. We had an incredible room with a pool. Walking distance to the GoMart and other stores and restaurants. Good parking area. Loved the menu at the restaurant and the continental breakfast which comes with the room. Great housekeeping. Loved the beach sun bed loungers.

The food sometimes arrived cold. Service could be a bit more attentive.

Amazing staff, everyone was lovely, reception was very helpful especially the wasapp connection it was great, house keeping were lovely and very professional nothing was too much trouble, guys in the bar were also great and very attentive. Food was excellent and very well priced considering other areas close by were very expensive. We felt very safe and loved every minute. We love tulum Thank you

Not always having hot water, and the shower water wasn't fresh it was salt water. Not a big deal thow

the property was small and quaint, only 7 rooms which was nice because the staff knew us and were very attentive. the service was fantastic, the food was amazing, it was the perfect location and not too pricy for the area.

my only complaint is there was some construction they were doing on the property that was sometimes in the way or loud. but they did their best to mitigate the disturbance.

Our 4th time in Tulum, 1st time at My Way. Very friendly. Clean. Service a bit slow but I am guessing probably due to pandemic shortages and such like we are dealing with everywhere. Food was delicious. This is in the area kind of mid beach strip and more and more keeps getting built. I recommend staying in one of the 4 rooms closer to the beach, quieter. there is a new restaurant across the Street that bumps into the late night. during the day a beach club to the left that bumps til the evening, but its not too bad. We stayed in Cariben, highest rooftop and the bathtub had warm enough water to enjoy! Some say the beds are too firm but we liked it. The room was TINY but the patio balcony and rooftop kind of made up for it. Wifi was so so.

Slow service, but again like I said, I am guessing this is probably because of staffing issues. Faster wifi and bigger room for the price would be good.

everything I have to say about this property is positive all the staff are very friendly and they have a five-star guest service nothing bad to say highly recommended for a couples trip, they have breakfast included in the price but I recommend the Huevos Rancheros that are not included but worth trying Thank you all for the attention and making us feel in paradise

nothing

We really enjoyed our stay here, the location was great, on the beach and close walking to restaurants, beach clubs and bars but not super noisy. The staff were on incredible, so friendly and helpful in getting us tours or telling us about tours in the area.

Food! It’s just amazing.

Parking space, the lobby it’s just doesn’t feel like you’re getting to the hotel. In fact it doesn't even go with what awaits you after those doors.