Everything! The location is great, right on the Caribbean Sea. The rooms were beautiful and peaceful (no TV which was great so you can just unplug and listen to the sea. The service was wonderful, it felt like we were the only ones there by how personalized and quick the service was. They also had connections to great tours in the area and arranged everything. The food was delicious and healthy. And the spa was also amazing. If you want a peaceful and rejuvenating stay in Tulum, this is the place to go!

Plunge pool was not heated. So you'll have to time when you use that.

Breakfast was excellent. Private beach was excellent. Hot tub on the roof with private area was an excellent touch.

Any drinks that belonged in the fridge weren’t cold. It meant warm beer and warm Coke. Tulum is so hot, even giving ice for the Coke meant it melted instantly. Whilst not unexpected, food and drink and everything within the locale was extremely expensive plus tipping was expected in a way that is unusual for Mexico so budget a lot more for your daily expenses than you’re expecting.

Great facilities and well looked after, amazing service and friendly staff who makes sure you have what you need to relax and enjoy the peace and quiet of the facilities. The breakfasts from their restaurant (Fresco's) are amazing!

I loved everything about the hotel however the council should do better for this hotel and other businesses around as it's a nightmare to go for a walk on the main street. There's not pedestrian paths so practically you become part of the car traffic and after it rains you get filthy mud splashed from the puddles as the street doesn't have drainage and is full of pot holes.

The location is great, in the middle of the beach strip, close enough to Tulum centro. Close to nice bars but without the noise. The (very nice) pool was a good thing since the beach was impraticable due to the high amount of sargasso. It's almost not worth staying by the beach because of that unfortunately. The breakfast was great, we liked to have the choice of 2 settings.

Like most of Tulum, it's very expensive. At this price, yoga could be included. The 1st room we stayed in, bottom floor by the pool, was very humid to the point nothing was drying and smell woke me up at night... The one upstairs with tub we had for other 3 nights was great.

I loved Cabanas. I've never stayed at a place that immediately had me wanting to return. Even on the stormy, rainy day, it was beautiful to go to the restaurants in the resort and watch the rain at the beach from our rooms. The yoga classes are a must try and the guacamole at Fresco's was like nothing I've ever had before. We were lucky to go during Día de Muertos and were able to respectfully watch the ceremonies within the hotel. Overall, the service was amazing as well.

WiFi was a bit slow but not the worst thing when you're on holidays.

Quite possibly the most guilt-free luxury stay we've ever experienced. There are protected sea turtle nesting sites on the hotel beach next to the chairs, the rooftop hot tub gives an incredible view of the night sky (which has less light pollution than expected), and the surprise birthday dessert at breakfast was a bonus. If you want to treat yourself and your loved ones, we can scarcely think of a better place, in Tulum or any place else.

We had a two-story “townhome-style” room on the second floor that had a jacuzzi and a private balcony on the rooftop with the view of the beach. This was our favorite part, and the privacy, peace, and quiet that came with it. Everything was decorated very tastefully, in Tulum style. Room service was great and the staff was really helpful. The Wifi was good, the AC worked perfectly. The shower in the bathroom had great flow. And they didn’t even require us to wear bracelets to identify us as hotel guests!

The mattress was pretty firm and if one person turned they would wake the other one up. The balcony sliding door would close perfectly, so there was always a bit of wind noise coming in. Everything else was perfect and I’m just splitting hairs here!

A small hotel with private beach access with lovely breakfast options. We loved our room too! It's own terrace with sun loungers and a hot tub :) They were sweet to acknowledge our wedding anniversary with complementary bubbly!!

Slight annoyance with how to order drinks/food as everything is done via WhatsApp and we were given an incorrect number, which meant a couple of our orders went unseen. But this was resolved fairly quickly!

It’s beautiful and so peaceful. At night it’s super quiet - more on the calm side, definitely not a party hotel. So if you’re looking for some place to just relax and enjoy the view this place is definitely it! The food at the Restaurants was really good. The chilaquiles at Fresco’s were the BEST I ever had. Reception was also really nice. I think her name was Naaama.

Everything was absolutely lovely. The only thing is lots of seaweed by the ocean - not the hotel’s fault but maybe they can invest in more efficient tools to clean it up. There was a few workers out there trying to clean it up in the morning but seemed like an impossible task for them.

Arriving Tulum, the amount of people, cars and clubs blaring music all day was shocking and overwhelming, especially when we headed there to reset in a peaceful and healthy setting we heard about. It's not exactly that. Tulum is way overbuilt. By the end of the week, we were able to find peace at the beautiful beach, in nature and along with wonderful healthy food and such wonderful people at our hotel and all around that live there. It was great that locals express concern and ask tourists to not use unsafe sunscreen that kills turtles, coral reef and other nature.

Moderating the noise pollution and building would be nice to see in this lovely part of the world.