Direct access to the beach and sleeping while hearing the sound of the waves :) Coco and Juan Carlos have gone the extra miles to accomodate my requests (thanks so much again)

The location for a woman solo traveler is not ideal if you would like to walk in the neighborhood by nite, as the road is not lighted (unless you don’t mind spending a fortune in taxis)

With an exquisite view of the water we felt like we were in the sea, it was magical. each morning we watched the sun rise from the very comfortable bed. The location is perfect, in the action, outside the chaos, quiet at night (besides the roar of the ocean) and a short walk to excellent restaurants, or a quick drive to town to stock up on supplies or explore the cenotes, ruins and worlds second biggest coral reef where the snorkelling was awesome! (recommend you rent a car) - the facilities are rustic chic, very comfortable and stylish. We were pampered all the way. The staff were all incredibly helpful and friendly. I cant wait to go again!

There were some stupid guests who were rude to the staff which i found annoying, but other than that no complaints. The place is epic.

It is not my style to refer other ratings, but I find that some ratings done are offensive and not true at all. The stay has been really good, my room exceptional and relaxing. The algae (Sargasse) have been cleaned every day and our spot was the cleanest in the area, I have had one small issue with a door in my suite (I had 8 doors in the room) and it has been solved in 10 minutes. Good service and smiling people, parking in front of the hotel with the guard day and night, never felt unsafe at all, good breakfast. It is true that you can find in the morning some really little bits of banana leaves on the sofa, but the roofs are made in this way and it happened to me in Maldives and Cuba as well in 5 star resorts… I want to thank all the staff!

The hotel has a cool vibe that aligns with the "tulum" atmosphere. The room was very big and relatively clean. They offer a free yoga class every day which is pretty nice. The pool area and the Akana beach club are nice and the staff were very helpful and friendly.

The location is not ideal if you dont have a car/ dont want to pay for a taxi ( taxi prices in tulum are outrageous). It would be nice if the hotel had alternative transportation options. The room doesnt have a solid roof, it is made out of leaves so there is fallout during windy nights. Overall if you are not comfortable with bugs and crabs this might not be for you, my room was practically a zoo.

Absolutely INCREDIBLE stay at Maya Tulum. It was one of the most magical hotels I've stayed at; the pool was amazing, the beach day beds were euphoric, the rooms with outdoor showers are individual cool tubs - GLORIOUS. I truly can't get over how great it was. We will be going back next time we're in Tulum.

The food was only decent and the prices, like at every hotel, were high. Wish the music at the pool were a bit softer on weekends (they need to drown out a beach club next door which BLARES music), and varied (we heard the same song like 37 times in the few days we were there).

Most of everything , the service was great.

The pool needs more lighting at night and the music needs variety. Lounge EDM gets boring after hours of listening.

We had an amazing 3 nights, staying in a fabulous room on the beach with it's own mini pool. The room had an enormous window overlooking the beach, perfect for watching the sunrise! The hotel grounds were beautifully landscaped, with lots of areas to relax and enjoy a drink. The beach was incredible and there were plenty of areas to relax on the beds and enjoy shade when needed. The main pool was lovely for a dip and overlooking the beach. Our deal included breakfast which was delicious. We also enjoyed a lunch in the restaurant, on the beach. The evening options were limited, but it made us venture further. The hotel also offered activities such as yoga and Pilates, free to guests, which we enjoyed. A perfect start to our holiday in Yucatan!

The room was quite dark, the lighting could have been better. Minor issue!

Excellent physical structure.

Problems with the air conditioning in the room, which was later resolved by changing our room.

We had a fantastic room with a private pool and we LOVED it! The property was a a calm and pleasant place to stay, perfectly located to some bars and restaurants that were walkable in the evening. A private beach and on-site amenities meant that there were plenty of places to sit and relax. The main pool was lovely and the beach bar was a fun place for a drink and snacks. Gilbert and David were great hosts and all the staff were helpful. The location was great - so glad we were on the beach and not in town.

Tulum was much more expensive than the other places we had travelled around in the Yucatan, but there were plenty of places to shop and stock up. The rooms were a bit dim, but it did make it feel comfortable too! A couple of extra lights would have been good though, and maybe some more hooks. Breakfast was ample, but the more interesting choices were extra.

- the houses are really nice, with a cool design - you really feel yourself as a part of nature - the vegetation - the beach

-they dont provide breakfast included in the price pf accomodation, you have to pay literally for everything- even for some capsules of coffee they put in the room -they asked at the reception to pay a bigger deposit than it was written in the confirmation of the booking -too over priced for what they offer ( as an example we paid 800 $ for few breakfasts and 3 lunches - nothing fancy in orders…just mexican food and some beverages)