Fabulous location - direct access to the beach and within easy walking distance of choice of good restaurants; huge, well appointed room, attractive pool area; fab breakfast included in room rate.

Service in restaurants at times a little rushed for our taste; use of WhatsApp and QR codes (for hotel services and menus) meant you felt obliged to keep your mobile on … even though you were on holiday. Sometimes just didn’t feel quite as cosseted as we would have expected for the price we were paying.

Customer service was exceptional!!! Food was fabulous and service was amazing. The juice bar and Ziggys were excellent. Spa was not the best; service was overpriced and not worth it. Room location was perfect; the rooms could use a little freshening; couch in our room had stains. Overall still a 5 star in Tulum. Customer service well over compensates for the other minor things. Would definitely recommend The Beach Tulum.

Everything about this hotel was excellent, from the friendly and helpful staff to the beautiful location and delicious meals. We opted for a rooftop room and I’m glad we did; the private terrace and rooftop are fantastic. The staff organized our visit to Chichen Itza and a tour of the Cenotes for us, which we highly recommend; everything went smoothly and safely. Thank you again for everything!

The design and location of the hotel were exceptional, the staff exceeded our expectations, they take pride in the property and have phenomenal service. The food is out of this world, fresh and delicious!

The location within the hotel zone was amazing. Rooms were amazing. View was amazing. Loved the food and service from Ziggy's. The breakfast was one of my favorite parts and loved that you could have it delivered to your room and eat on the balcony. The private roof top deck was a major bonus. Loved that each room had a reserved beach bed and chair. The bathroom was very clean and more than enough space. All amenities were well thought out (robes, beach bag and towels, etc).

It really is hard to pick anything out. If there was one thing I wished were different, would be the pool location. I understand that all rooms are ocean front, and I definitely prefer this to the alternative (having rooms that are not directly ocean front), but the pool was behind the resort so it really didn't get used at all. I don't think I saw a single person use the pool while we were there. The ocean side was just far too beautiful! Definitely not complaining though!

Incredible place. Tried both the Junior suite with private heated swimmingpool, internal jacuzzi and private beach access, and the rooftop room with jacuzzi on the roof. Stunning view for both, you are right on the beach, next to other cool restaurants and beach clubs but despite this it's very quiet, you can only hear the wind and the sea. The beds are also super comfortable. The staff was very nice and helpful and the hotel restaurant was also very good! Best choice

impeccable. great location. Exceptional staff and amenities. beautiful room right on the beach. Fun, sandy floors in the bar and restaurant. Walkable to other restaurants and shops yet quiet.

Location was amazing. Staff was exceptional and hospitable. Room were clean and well appointed.

Hot tub water was not hot enough. Very minor

I loved everything about this place the location the views waking up to breakfast I mean this place is a must stay when visiting Tulum! My words truly couldn’t describe!

Nothing I loved everything!

The location and the rooftop room were amazing!! Service was top notch, and the breakfast that’s included was delicious. We left for another hotel the last 2 days, didn’t like it as much, and just came back here. Highly recommend!