The staff were excellent; so friendly and helpful. The location is across the road and about 100m from the train station. Staying in Chinatown means access to that neighbourhood for great food and fun vibe. Sure, the rooms are a bit small, but hey, look at how reasonably priced the hotel is. Today when we left after our four night stay we kept our luggage there all day and came back around 6pm for a shower before heading to the airport. In the room there is a complimentary bottle of wine awaiting you AND the bar fridge gets replenished each day free of charge. This place! It’s fantastic value for money. The folks who complain about things might not have done much travel.

Honestly there isn’t much to complain about. This isn’t a five star hotel. It is a small boutique hotel very, very reasonably priced for a dynamic city like Singapore.

Location is excellent, away from the tourist milieu and very close to MRT. Located in Chinatown is a way better option than one of the mainstream hotels in shopping alley (Orchard Rd) - unless you are a shopaholic. I liked the idea of the hotel being in remodelled shophouses - this added to the quirkyness of the interior layout. The mini bar provided soft drinks and a couple of beers each day (without charge) and the rooms were small but comfortable with a bit of an 'olde world Singapore' look and feel to them. Staff were very friendly and helpful. If you like Hawker Centre food, the Maxwell centre is 5 mins away and Chinatown proper only another 5 mins away. We were there for five nights and being Durian fruit lovers were able to end the day with a different type of durian fruit feast each evening prior to our return to the hotel. Overall, different but better than a stay in the mainstream tourist hotels... We would stay here again.

Our initial room (310) was located next to the main airconditioning units for the hotel. These were very noisy and we relocated rooms after one night. Avoid rooms 309 and 310 unless you like external air conditioner unit noise !

The hotel provided free small extras like a mini bar which was restocked daily. Very helpful staff with information and maps. Very clean, good sized room with balcony Great location in Chinatown with dozens of bars, cafes and restaurants within 10 minutes walk

The only complaint was that a lot of building work was going on across the street. Very noisy during the daytime. However, I fully accept that this is beyond the hotels control

The Scarlet Singapore stands out for its fantastic location, right in the midst of everything, which makes exploring the city a breeze. The room I stayed in was just the right size, offering coziness without feeling too cramped. A particular highlight was the bathroom – it was remarkably clean, adding a nice touch of comfort to my stay.

However, I did notice that some parts of the hotel, including a few rooms, are in need of renovation. Thankfully, it seems that the hotel is already addressing this, as there was some renovation work going on during my visit. My only suggestion would be to reconsider the timing of these renovations. They were carried out around 11 am, which can be a bit disruptive. It might be better to schedule such work at a time when most guests are likely to be out, reducing any potential inconvenience.

Location in centre of Chinatown with the MRT train station just a few metres away. Complementary drinks voucher and free drinks and chocolate bars in room fridge a nice touch.

Room was below ground and no windows so not sure about escape in a fire. Carpet a little worn.

The hotel's location is excellent, right next to the Maxwell SMRT station with easy access to the rest of the city. While it's next to Chinatown, it's also next to Club Street, with many bars and restaurants that are very cosmopolitan to choose from. The staff are extremely helpful and the room, while a little quirky, is well-equipped with anything most guests would need. The complimentary mini-bar was basic but well-stocked and a bonus when coming back to the room in the evening, looking for a quick snack.

Our room didn't have a window, only a skylight, and it turned out that rooms with windows had to be requested in advance. This is hard to do when you only realise this once you're in the room. It made working out what the weather was a little tricky, although being Singapore it was always going to be warm and humid with a high chance of sun and rain!

Staff were very engaging and helpful. The free snacks and mini bar were a very pleasant surprise 😃 The room was spacious and comfortable. The location was great!

The room didn’t have a window you could look out of-a bit bunker like. Maintenance could be better-our shower holder was loose and kept falling out of the wall. There should be an ash tray somewhere outside-a bin was a fair way away, and as it takes 7 years for a cigarette butt to decompose so an appropriate ashtray would be good for everyone.

The staffs were very helpful. Bathroom was clean. Refrigerator was always filled up with goodies. The best thing for me is the slippers since I forgot to bring mine.i don't know if they charged me for that 🙃 😅. From outside the room , i never expected the inside and the bathroom specially ,appeared so clean..The bed was so comfortable that's a ➕️.

The size of the room we stayed was small. That i bump my left knee at the edge of the bed when i tried to move the curtains. I have a bruised knee since the first night we arrived,up to now. But I'm fine.✌️

Love this quirky hotel. Cannot fault any of the staff at the Scarlet. They go out of their way to make the stay wonderful. Reception, housekeeping, maintenance, all friendly and helpful. Our initial room was rather cosy, especially the bathroom, and we asked if there was a chance to change rooms. Hotel was full during the Grand Prix but as soon as a better room became available they cheerily helped us to move. Special shout out to Putri, Kenneth, Priya, Jocelyn, Nazir and Samantha. Location fabulous - right next to the amazing Maxwell Hawker Centre (can still get a great meal for S$5!) and the MRT, and short walk to Chinatown and the more upmarket Club St. Great to have access to the minibar included. Great coffee at the in house cafe.

Because of the heritage building layout some rooms rather small and just skylights, but some rooms great - check before arrival. An upcoming renovation may improve this. Would be nice to have a pool and this may change in the renovation too.

Location was great right next to the Maxwell MRT station and the Chinese temple. Chinatown across the road. if you like Hawker food then the Maxwell centre is nearby too. During my stay I had a problem with a vibration in my room the staff sorted it out within 10 minutes saying that it was a problem with some metal ductwork. All very efficient!! However it didn’t fix it long term and it started up again. Once again the staff acted immediately and I was offered another room for the next two days which was an upgrade. All in all it’s a place I would be happy to stay again. Thankyou.

A little tired in parts with the decor mostly in the communal areas. They are actually planning renovations later this year.