Our stay was fantastic! The design in the entire hotel is both cozy, local and modern and accurate. I liked especially the design of the minibar in the room. the spa was excellent and the best part was the team who were always willing to help. The Yoga and meditation classes were spot on! With accommodations to different levels. The Bazaar was great, the dishes and flavors took me back to my childhood, thank you for this experience. The team is very welcoming and professional

Some better coordination between the team could have prevented miscommunication though typically everything was well organized. Some of the dishes at Nostre Madre were on the salty side.

Everything!!! The room, the bathroom, the view, the customer service. The u expected surprise birthday cake at breakfast. The fact that nothing was too much. This was my first solo trip for my birthday and CERVO made it everything I imagined. I have no regrets or negatives. It was everything I imagined and hoped it to be. It is on the pricey side and this was a treat to myself so I did not mind. However for the price you do get what you see and read. So was worth it! Thank you 🙏🏽

The most perfect stay! The transfer from Zermatt train station to Cervo was easy, the driver pointed out local spots and explained a little about the town. The greeting from the reception staff was excellent, the Alpinist L room we stayed in was perfect. Everything was clean, well laid out, more than enough space for 2 of us, lots of storage and all the furnishings seemed new. The outdoor balcony space was good, very quiet and peaceful. We were lucky enough to have 20+ degree weather, so we utilised the outdoor space every day. The view was incredible!! We had the best view of the Matterhorn, perfectly framed by the trees. We also had a view of the town, which was beautiful at night with the lights. The pictures truly don’t do the view justice, it was beautiful. Madre Nostra is on the smaller side, so dinner is very intimate. The food and drinks were excellent, fresh pasta and great cocktails. The breakfast options at Bazaar were great, the ‘cooked’ items on the menu were a little small, but there is plenty of ‘buffet’ style food to enjoy- cakes, granola, bread etc. Bazaar outdoor terrace area has great view of the Matterhorn all day, and we enjoyed the sunset over the mountain in the evenings. The dinner was excellent, the offering of Asian/middle eastern foods was very much enjoyed and something different. All the staff, reception, porters, concierge, housekeeping, restaurant staff were so friendly, welcoming and made our stay a real pleasure. We cannot offer enough praise. There are spa facilities and pools. The location of Cervo itself is of course a mountain resort, but there is a ski-lift just opposite reception which allows access to the main town within a few minutes, once in the town all bars, restaurants and shops are within walking distance, 5-10 mins. We are not big hikers/skiers but we absolutely loved our stay at Cervo and will definitely be back in the Winter season!

The style and aesthetic of the hotel was great. The staff were very friendly.

The resort was not pleasant to navigate. The lobby was very disappointing and did not feel like you are walking into a 5 star resort. Getting to our rooms every day felt tedious and would take a while to get from our room to the Main Street. Also, I had two big pieces of luggage with me late at night and no staff would help me to bring my luggage up after I asked. Not what I would expect when spending almost $1k a night.

Such an amazing experience from start to finish - the amazingly friendly staff, the really comfortable room with stunning views, the yummy food at all of the restaurants. Not to mention the great location which made it so easy to ski in/ski out. There were so many little touches throughout both the room and the property that shows that Cervo really puts a lot of thought into making their guests’ stay a memorable one.

Nothing :)

The property was amazing. The place was amazing and had this “cozy” sort of vibe. I think truly that the best part was the ambience. during the day people would gather and just enjoy together, let it be enjoying a small concert or just enjoying the beauty of the Swiss mountains. I really enjoyed my stay, the scenery was great + the place was amazing. I would go as far to say it was one of the most relaxing experiences of my life. am 100% coming back here, Pure Heaven in earth.

everything amazing.

The spa, the restaurants (ate at two of them, very good choice of meals), the location (ski-in and almost ski-out), the quietness of the location, the view and the staff, always listening to your needs

Lovely furniture and decoration in the room, but could do with a chair and a higher table to possibly use a computer. Otherwise, very nice design and great bed and bathroom

Breakfast was exceptional. Full buffet plus anything you need ordered. Loved the elevator access. Staff was very friendly. Decor was laid back and interesting.

Many stairs.

Everything was top notch quality, they thought of everything, even having slippers in the ski room so that we didn’t have to squeeze our tired feet into our shoes after a day of skiing. Fresh fruity water was available just at the entrance of the ski room which offered much reprieve.

Not exactly ski-in ski-out but thankfully the elevator to the lift was nearby.

Friendly, competent staff; convenient location for skiing.

As with everything and everywhere in Switzerland the prices are sky high. The red wine in the room 'bar' was not pleasant!