The reception staff Arman and Oscar were excellent and so helpful from an extra key card to extra anything we asked for the room. Arman found us a Gardens by the bay facing room after we found out our original room faced Beach Road and we had been looking forward to the wonderful view we have had on our previous visit.Also Oscar came up and showed us how to use the tv remote. Arman getting us taxis. And arranged the Van after we couldn’t get a taxi to airport when we left the apartments and walked us all the way to the opp apartments to get picked up. They went over and above board to help us have a great trip. We love the ease of getting to Nicoll station, the coffee machine in the foyer and cookies. We love getting egg tarts at Junes. We love spending time at the Pool and the view of the Singapore flyer and gardens at marina bay.

Walking down 19 flights of stairs after the fire alarm went off at 1am. We sat with Oscar in reception till the fire brigade gave the all clear. And reception gave us a lovely box of choc almonds and an apology card the next day. Which was very kind.

The location of the property is good, and my room at 19-310 had a splendid view of the skyline stretching to Marina. The gym and pool could be accessed via the office lifts at The Plaza, from which you would need to walk through a connecting bridge to the hotel building. I parked at The Plaza for the entire stay, and 2 parking coupons were given daily. Without which, an hour of parking would cost roughly S$3.

I used the bathtub a few times and had the same experience of having water that was initially very hot then turning to lukewarm. It wasn’t ideal as my tub cooled down by the time I got it filled. And I had turned on the water heater switch. So I am puzzled. The other issue was housekeeping services didn’t seem to have a consistent cleaning procedure. I had different people come in almost every day, and one occasion someone left a cleaning cloth by my counter top. Also, it didn’t really seem clean after they were done - many a time I had soap scum in the tub.

A fantastic apartment for those longer stays because of the space and full kitchen. The unlimited and fast wifi, cable tv, feather quilt and adjustable air con temp made for an easy and comfortable stay. Wonderful staff, so friendly. Secure. Coffee machine at reception a bonus as was the amazing city and water views.

Getting used to having the pool located in a different section of the large apartment complex, it needed two lifts and two walks to get there - but was a beautiful pool once finally arrived.

Located in central part of the city, it is conveniently close to many sightseeing spots. Being across the Arab Street, one can also enjoy an evening stroll to explore many colourful restaurants and shophouses at Haji lane. The property has beautiful view from the living room, spacious bedroom, daily housekeeping except on Sunday's and very comfortable beds which kept us relaxed. Staff is also very friendly and helpful at all times. Thank you for making our stay extremely convenient.

It’s location is very centralized. The MRT is within walking distance. Staff are very friendly and go above and beyond. My wife was given a cake for her birthday and a small present was given to us for our 45th wedding anniversary.

It has a musty smell after you switch off the air conditioning. Not providing a new clean dishwashing cloth for the kitchen. The washing machine seems old and rusted but works .

Value for money. Excellent service and hospitality. Perfect for long term stay. Got upgraded to a premium room for no charge on extension of stay.

The windows do not open. Therefore, no natural fresh air. Becomes dull and depressing if you are in the room for 2 consecutive days

The property was opposite Arab centre, convenient to Raffleles Square, MRT, Suntec. Taxi ride to most places very reasonable. Staff were all very helpful and friendly. Apartment rooms were a bit tired but clean and well appointed. Beds and pillows were heaven! Pool was fantastic, didn’t use gym but looked new, clean and again, well appointed.

Ample space in apartment, comfy double bed, nice views of the city from the apartment and close to all amenities

Breakfast was quite expensive for the limited selection. Single bed not so comfy

Location, cleanliness

Accessibility for stroller is not so great. There are stairs where you have to carry the stroller up and down. Apart from them everything was good.

Great location, very friendly staff, cleaned very well. Bed very comfortable.

Apartment starting to age, weird layout - can’t go to bathroom and turn on light without waking partner.