Amazing area, hotel staff efficient and super choice of food. Beds comfortable and would certainly return

On 2 occasions, cleaners just walked into our room without knocking or calling. Very bad. Food was nice, but not kept hot enough. Luke warm at best. Hotel is going through a much needed makeover. Looking a bit tired, but perfectly adequate and clean. A little noise from workmen, but acceptable level

Well organised not too big so felt that you could get round everywhere. We really enjoyed our upgrade to The Level which made our holiday extra special

Nothing really, but one of the reception team Jose wasn’t unfriendly, but wasn’t very helpful. He anticipation that we knew where everything was and we didn’t. We had an issue with the room safe he wasn’t particularly helpful to get it sorted, but on asking another member of the reception team it was sorted within five minutes, he could do with some training

Beautiful hotel to stay for family holiday. Everything was just perfect, from hotel staff, animators, food was delicious, room perfectly clean, partially ocean view from our room, recommend to choose the highest 4th floor to have an ocean view if interested. The amenities were Rituals brand so nicely suprised. Most of the visitors were spanish speaking, very few english speaking so we really felt like in Spain and everyone make us feel like at home. We would definetly recommend this hotel and looking forward to come back.

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Breakfast was excellent and the facilities at The Level were exceptionally good. comfy beds and pillow choice in The Level rooms.

Evening buffet was average and not much available for vegetarians unfortunately. Inside evening entertainment area is dull and dated and far too many seats crammed in so felt very stuffy.

The bar staff were amazing!

We did a massage at the spa and we don't advice this. The message was very poor and small things, such as a towel for your eyes, asking how the pressure is, room temperature, where not there. The indoor pool was cold. The water temperature was almost the same as the outside pool. I would definitely not go back to the spa.

The hotel is in a fabulous location, we knew where it was and chose it specifically. The view we had exceded our expectations and the staff were all friendly and helpful especially yhe bar staff. We booked all inclusive, the food was good and had a lot of variety.

Whilst the restaurant staff were pleasant it would have been even better if they had offered more drinks during the meal, it was not self service for drinks. This could well be a management led policy.

Good breakfast and pool bar Everything was super clean (toilets, room, shared spaces) All-inclusive has a good balance for what it offers WIFI available everywhere and included Location

No parking space is available (but it's stated on the hotel T&C) Staff asked for reviews after serving the first drink. Not that the service was bad but I don't understand this on the first serve Mattress not soft

Except for the lunches and dinners, the hotel met our expectations.

We had an all-inclusive (level) but the lunches and dinners were quite deluding and not up to the price paid, even in comparison with other establishments of a similar level in the area where we stayed.

Quite the comprehensive facility. The buffet meals were phenomenal. Nice locations

Only thing I can think of is not enough electrical outlets—none by the bed.

Staff, pool, plenty of sun beds.

Evening entertainment was poor and a bit amateurish. In general the hotel bedrooms and corridors need updating.