Great food - breakfast and dinner. Splendid variety of foods. Location next to bus stop. Pleasant staff

Explicitly ask a receptionist not to accommodate you to next to British tourists. Most of them are alcoholics and tend to break the night silence. Cheers

The entire staff was great. We had the half board. Food varied in quality between good and amazing. Good seafood and fish almost every day. Cleanliness was top notch. Solid amenities and outside area. The location is decent. Parking is not great in the area, but after a day of getting to know it, we usually found places within a few minutes walk. The standard rooms are really not 4-star, but they are perfectly fine for the price.

You will need mobile internet if you need to get anything serious done online. Thankfully, it's pretty cheap there. The wifi was horrible. The beds were honestly not great, but tolerable (we got a standard twin bed room). It wasn't a big issue for us though. The pool is not heated, which we didn't end up using. I get it though, considering it's Tenerife.

Great views from the balcony for the superior room, could see both the sea as well as Mt Teide. The room was also newly renovated so it looked modern and comfortable. Providing a jug for the self-service water fountains on each floor was an innovative and environmentally-friendly feature. The location was very close to the bus station, making it convenient to visit all attractions such as Santa Cruz, Mt Teide, etc.

Some parts of the room were left unrenovated, such as the closet and the bathroom. The shower water temperature was inconsistent and unsafe (would become scalding hot in seconds). There was no A/C and there was a heat wave when we visited, making it very hot at night. We had paid to upgrade for the half board plus package with drinks, but we were told we were only allowed to have wine and not soft drinks (which makes no sense). In the end the manager allowed us to have the soft drinks, but there was a lot of confusion.

Great central location. Staff were amazing and friendly - nothing was too much trouble (except for one receptionist - but you always get one!) Spotlessly clean hotel, and the quality of food in the restaurant was way beyond our expectations. We would definitely return.

Pool was closed for two days, but no one could tell us why, and our room door was sticking, but the receptionist we reported it to wouldn’t get it fixed so we had to slam it each time.

Staff was very friendly and professional, swimming pool and garden are very nice, breakfast and dinner had good quality and variety. We had a large room and balcony.

Nothing that we did not like about the hotel. Just a comment about parking. You can drive up to the hotel entrance to check in, but you cannot leave your car there. There are sufficient free parking places in the neighborhood in the direction of the Botanic Garden.

Despite of the fact the hotel is newly opened again, its really comfortable and has a good location. Positive we noticed: - unlimited water from dispenser - Hungarian lady amongs the receptionists - lovely pool with Teide panorama - wide variety of meals - hotel activities (quiz, concerts, yoga etc)

- desserts are poor and simple - nothing special for young people. Guests are mostly retired

The room was spacious and very clean, The Breakfast was self service and the quality of the food and the choice was amazing. The location was a little out of the way for older people but there was 2 bus stops a 2 minute walk away and the bus service is excellemnt and cheap.But saying that there was plenty of bars and restaurants in less than a minute walk from the Hotel.

The Pool could have been Heated.

Really good Hotel, with best location in the city. good view and market/ restaurants a lot around in 5 min walk. clean rooms good breakfast.

The main Minus for our family was that the good beach with sand was located in 10min by bus. In walk 25min, with stroller the best way and hot weather.

Comfortable beds, clean room with good storage. Pool area was nice to sit and relax.

Cleaners need to be more cautious when entering rooms. Cleaner came into room when sign was on the door without knocking.

The kitchen was clean and the food was very good. The Staff in the hotel were outstanding they could not do enough for you.

The pool was not kept to a good standard and was actually closed for two days due to no daily cleaning routine.