Lovely quiet clean hotel. The staff are lovely. There is a beautiful gardens and pond to walk around. A bit far out of the town but there is a bus service organised by the hotel.

No major complaints, little touch up with maintenance, like door locks, some chairs, once you ask reception for something, it's done instantly.

The hotel had very great surrounding, beautiful gardens/plants/sights to the inner park. They had lots of options like massage, mini golf, cocktail bar and even EV charger. The staff was really nice and helpful. The breakfast was good and the staff there were nice as well. They held a BBQ party one night and it was great!

The shower head might need a replacement. The parking is 5 eur, and once it was full one side so we had to park on the other side (still private though). The EV charger is a little costly, but at least we had it.

sun terrace and swimming pools. well tended gardens. wide variety of breakfast options. large complex but pleasant.

worth noting that the property is up a very steep hill about 25 minutes walk from the seafront. You certainly get used to yomping up hills though there is a shuttle bus service available.

The bar and the new years party was very good to meet people - and Mike the barkeeper had a good sense of humour. The pool at Eden Luz had a good length for me to swim every morning. And I was very lucky with the weather (sunny every day) - this is not guaranteed at this side of the island.

I prefer to swim before breakfast but the pool was only open after breakfast finishes (at 10:00). For me personally it would have been convenient if there would have been an exit to Calle Suecia. Another thing: I first booked a room for about 300 EUR via booking.com but this was then cancelled and I had to book a more expensive room. Maybe this was not intended but for me this was misleading advertisement.

Amazing breakfast, great staff, clean rooms, free parking.

2 out of 4 pools were closed. It wasn’t mentioned before we made a booking. There was opened only infant and covered pool, which is not ideal for canarian weather. Another thing is closing time of the pool - 18:00. After whole day, we wanted to come to the hotel and enjoy rest of the evening outside at the pool, but...except for this i would mention maybe location since it is up the hill all the time from beaches (20-30min) but no such a big deal for us

Food was amazing, huge choice. Nice balcony with chairs, table and drying rack. Kitchen had everything. Comfortable bad, just small pillows. Friendly staff.

Missing air conditioner in the room, winter time is pretty cold during evening and night time. Swimming pools open till 18, at least one could work longer. Low water pressure in bathroom.

Very clean, good breakfast, room was good size and good condition, three pool areas, enough parking space.

WiFi was quite weak. A bit off the town, about 1km walk up hill. Could have been more utensils in the kitchen.

Looks like Alcatraz from the outside, but really lovely inside. Excellent staff apart from Miss Trunchbull on reception!

It really looks atrocious from the outside, but ticked all boxes on the inside. Receptionist really shocking! They seemed understaffed, however very unfriendly and I teach my children manners and confidence and allow them to speak to adults for any requests, ie mini golf, questions about mini club etc, and don’t expect for my children to be ignored or pushed aside for another adult!

Everything was amazing, the staff of the hotel was nice and friendly, always ready to help ...the hotel its clean ,comfortable and make u feel home.the hotel its on nice, quiet place. About the food there its delicious meals, wherever u think it's there.

1. swimming pool 2. location. we like walking and the hill location for us is a plus. 3. spacious room and bathroom 4. staff

1. not sound proof can hear neighbors