Staff were amazing. Food was great at Fire and Steps, as well as the breakfast. Used the gym and sauna which was good. Hotel was super clean and loved the room. Very cool place. Would've returned if not for the issue with being put in the wrong room with no reimbursement offered.

I was put in the wrong room on the first night and have been told I am not due a reimbursement. The first room was a Cosy King Room and I had booked a Fabulous King Room with Sea View and Balcony room. This has left me deeply disappointed in Booking.com and also W Ibiza as the error was not mine and I should be due a refund on the difference for the room. I was planning on booking to come back to the W at the end of the season, but will now look at other options.

stylish, good location, staff were great, pool and roof top is nice

expensive for what you get, pool toilets fairly disgusting all the time, quite dark so pee everywhere. breakfast is €35 euro each for a very average buffet. the cosy room isn’t as described. if you’re a couple there for more than a long weekend with a big bag there basically isn’t enough room for your bags. there’s also not a balcony which isn’t in the description. we upgraded to a “suite” which is a normal sized room but for an extra cost of €1800.

cleanliness, the standard of most things were great

not the usual W standard, was very Citizen M style (flashy but less quality). Room was small, wasnt as posh as the W standard

location is in the middle of Santa Eularia - doors open up to the Beach which was clean, warm clear water, they had beach beds for W guests as well, pool area is good as is roof top, service is excellent - very friendly relaxed and professional. We had a suite with a huge bed / sofa shaped thing, you can tell that the quality of the materials like bedding, towels and even furniture is high quality. I guess you'd expect it at that price but, we've stayed at several 5* hotels in ibiza over last 10 years and id say that the W tops them, this includes ME , 7 Pines, and Mondrian.

nothing really, we did have a hire car which we used the hotel service to park for us, its 20 euro's per night. It wasnt a big thing but would have been nice if it were free to park.

The services truly make this W hotel stands out. All the staffs are young, energetic and happy to help at any time. The Valet parking is a bonus, and the they upgraded us for a connecting room. The lounge lobby is funky with swings (my daughter loves it), the breakfast is good standard and they always accommodated our late arrival. Try their Chiringuito Blue for lunch….. you won’t regret it. The swimming pool is quite cold water, given the time we were there in May, bring a cardigan for the night time. Overall a feel good vibe in this hotel if you want a bit of sun, drinks, family time and good vibe in Ibiza. You can also exit from the pool side and walk along the promenade into town. Very convenient! Overall a very happy stay.

Maybe a bit more lighting in the room to do makeup.

Very helpfull and kind staff, especially receptionists and front door guys. Housekeeping service was great. Location is perfect, also for the families. Temptingly design of the Wsuit, felt special with the facilities. Also location is great.

The roof was closed temporarily.

Loved the location, rooftop pool was amazing! Food was great, especially the pizzas! The staff was friendly and attentive. Decor and vibe in the hotel was great. Cocktails were good and breakfast was great as well.

Breakfast gets crowded. I needed an antihistamine for my daughter at night and front desk did not have. Would be handy to have for stings.

Stylish, comfortable and great location! the staff were truly exceptional. first time staying in a hotel in Ibiza as we were over for a wedding and it was perfect! you’re only a few mins from the beach, shops and restaurants of Santa Eulalia.

nothing I didn’t like

It was a great stay. Comfy, clean, and welcoming staff. Fantastic breakfast !

My only problem with the room was that in the showers, there is no handle to close the door correctly so the floor gets wet. So someone (my friend) had to push it close from the outside.

The property was well maintained and great location. The staff at the hotel is excellent, especially to those black travelers this place will not disappoint or discriminate.

I loved everything from the staff, food and location. The breakfast & dinner at Fire was excellent.