super close to train station the price is incredibly cheap the room is big and clean

Staff are unfriendly. Quite racist. No lift to the reception. You need to drag your luggage along the stair by yourself

A wonderful stay. we had an an amazing room (306). it was huge with so much space, with a seating area, dressing area and lovely modern bathroom. the bed was super comfortable. we had a huge private balcony with the most amazing view of the Matterhorn. a short walk to the train station and in a lovely location in the centre of the town with east access to everything. The staff were exceptional and a special mention of Yelena who was most helpful and had a welcoming smile every time we saw her. The breakfast area is lovely and was adequate. overall one of the nicest places we stayed at. Would definitely book again if we visit Zermatt.

Nothing. There are a few steps to get to reception area but wasn’t a problem for us as we never had lots or heavy suitcases.

Location is close to train station. We have a room with balcony, pretty private, with a canvas partition between the rooms. Nice mountain view. Room is spacious in European standard. Gerard at the front desk is exceptionally friendly and helpful. He is trying to accommodate all our requests. Victor is informative and friendly as well. Susanna in the restaurant is very good, always serve our breakfast with a smile and clean up and replenish food efficiently.

Carpet is dated but the rest is quite new. It will be great to have a bar fridge and kettle in the room. There is a coffee machine but water is not hot enough to make tea.

Staff was so nice and gave great food recommendation. The room was very clean(my wife is a clean freak, so she was happy)! There were toiletries and wash cloths which I didn’t realize weren’t included in a lot of hotels. Perfect location right in the middle of downtown so it’s a close walk from the train station and to the ski lifts. Breakfast was wonderful! Breads, oats, cereals, as well as tons of fruits, meats like smoked salmon and prosciutto, cheeses and yogurts. Wonderful coffee and tea were also served all day and through breakfast. Will definitely be staying here again. They also let us leave our luggage as long as we needed.

The property was outstanding. So convenient from the train station and literally where all the action is. We booked 3 rooms for our family of six and one happened to be the deluxe (because of lack of other availability), which had a balcony, two lounge chairs and an amazing view of the Matterhorn amidst the charming downtown architecture. The deluxe room was immaculate and modern, incredibly spacious with separate reception space with closets and desk, separate bathroom, bedroom area with comfy couch and extra chairs. We were tired after a long day and ordered pizza for our family to eat in the room and it was perfect! Despite being in the heart of everything, it was quiet and we had a great sleep! On top of that, a nice breakfast was included.

There wasn’t anything we didn’t like!

Fantastic location, can't get any better with 5 minutes walk from Zermatt GGB station. This is a car-free neighbourhood with only electric taxis and no public transports so you don't want your hotel being too far away especially with luggage. Room is very spacious and comfortable, ours also come with a balcony though the view is average. Coffee machine available in room. Luggage storage available, friendly and helpful receptionist. Breakfast is pretty standard.

A mini fridge could be too much to ask for but there is no kettle in room. We didn't end up using the balcony but it looks quite dusty, as if not been used nor cleaned for weeks.

Great selection of breakfast items from cereals, breads for toast with jams, cold cuts and cheeses, cured sausage, fruits and fruit salad, yogurts and great variety of coffee (regular, cappuccino, expresso, latte) and teas (regular and tisanes). The room was excellent in size and everything about the property was as advertised. It was very clean and the staff provided both still and fuzzy bottled water. Also, as we were coming with luggage and were tired from our tavels, we appreciated that the hotel was a very short walk (4 min.) from the train station on flat ground, which is unlike some of the other properties that are higher up.

It was a rare heat wave in Zermatt when we stayed. We knew that there was no air conditioning, and being centrally located, it was difficult to get cool air into the room at night by opening the windows because of the noise.

I loved staying at this hotel! It was just perfect! It was close to the train station--I'd say it was a 5 minute walk with a slight uphill grade. Once I arrived, the staff was super friendly and had no problem talking to me in my language. Our room was very spacious and had everything we could have possibly needed. We didn't have a balcony (some rooms do) but we had a vew of the Matterhorn from our window! Bathroom was spacious. Toilet worked very well and the shower was fairly large and everything about it was perfect. The water pressure was excellent, the water drained properly, the water temperature was perfect. I just couldn't have asked for a better room and experience at this hotel. Breakfast was great too! Also--there was an elevator to help get our bags up to our floor as well which was a bonus!

The only thing that I thought could have been improved was having a few more pillows and some that were firmer.

The location of the hotel is excellent, in the heart of Zermatt and only a short walk from the train station. It was very convenient for us to explore Zermatt and the nearby attractions such as Gornergrat from there. As it is on the Main Street, there are many good food and shopping options. The room was of good size with a nice small balcony for outside view. It was very clean, comfortable and tastefully furnished. The room also came with nice breakfast every morning which we enjoyed very much. We would love to stay here again if we do come back to Zermatt in future.

It would have been perfect if it has a bar fridge. The staff were very efficient but were very busy hence did not have time to answer detail queries at times.

Just two blocks from the train station and just steps away from every shop or restaurant you’d want. Exceptionally clean. Bathroom looked brand-new. Entire property was clean and well-maintained.

The worst pillows I’ve had in a long time. I should’ve asked for replacements, but I was too tired. Should also have more than two pillows on a queen bed. I went to breakfast at 7:45 (starts at 7 and goes to 10). I had the last two morsels of smoked salmon. It was not replenished. Same goes for the ham. Maybe they did so after I left, but I was there for 10 minutes after it was gone with no action.