The room was excellent! The nice lady at the front desk upgraded us to a corner room for more space since there were 3 of us. The room was clean, spacious and had a beautiful view of the mountains from our wrap around balcony (totally unexpected)! The bathroom was really spacious for a European hotel. The hotel was a 5 min walk from the train station and located close to restaurants, shops and grocery (a Migros around the corner). The breakfast and free luggage storage were convenient. We only stayed one night, but it was perfect!

Newly renovated rooms are very successful - Bravo

The wellness area should place rules of behaviour with text and symbolic images as prominently as possible. I used the sauna for 2 days and either guests (international guests) did not shower before using it, wore bathing suits (unhygienic without end) or did not use the sauna towel as required. The small but nice sauna area will not remain in this light for long if the guests behave in a really strange way.

We booked a standard room and it was bigger than we expected, with balcony and view of mountains between nextdoor hotels. Very comfortable bed. Great shower. Hotel better than we expected from the reviews. Short walk from the train station.

Breakfast was good but not the best on the trip.

Hotel Elite is situated at the very heart of Zermatt. Within walking distance to two out of three main Zermatt ski lifts and super close to the free ski bus station. There are plenty of restaurants and bars in the neighbourhood and also a large Migros Supermarket. Spacious and stylish hotel rooms in warm wood/modern design. A nice surprise was a grand shower in the pretty, modern bathroom. Everything was perfectly clean. We visited in winter, therefore, we could not use the big balcony with Matterhorn View, but in summer this must be a highlight. Nice breakfast which included everything needed and had a good, proper coffee machine. The hotel staff treated us very nicely. They take care of the taxis from and to the Zermatt train station and always helped with all the questions we had.

Nice and cozy hotel, room always warm just waiting for you after a frozen day at the Matterhorn. Excellent breakfast, big bathroom and perfect location.

This place was fantastic We really enjoyed this location, the staff were lovely and friendly

nothing

Great location in Zermatt. Easy walk to Sunegga or to Gornergratt train; easy to catch bus to Matterhorn Express lift. Good breakfast included. Ski storage room in easy location.

Noise from the bar next door was the only gripe.

Great staff greeting at the front desk, lovely breakfast, and great view

Some guy yelled for good 10 minutes late at night sounded like some verbal/physical violence going on. The hotel was further inside from the main streets so might need to be at hotel earlier than later if you are a solo traveller?

Great location, great value, we got everything that we were promised to have, and the girl at front desk was so pleasant and helpful. We are so happy that we chosen the property. Breakfast was very good! Strongly recommend!

None

The room was clean and big. While the equipment was modern, some old Swiss chalet ornaments were kept. These ornaments somehow give an enjoyable, pleasant atmosphere. The hotel was also close to the SBB station and a bus stop that passed by the bus for Matterhorn Glacier Paradise. The view from the room was also incredible.

Breakfast can be arranged 30 minutes earlier. This will help people chase the Matterhorn reflection on some places toward glacier paradise.