Your experience begins when you take a gondola up the mountain to get to the hotel. It's a bit of a hike, but well worth it as you come up to a beautiful hotel. The main entrance, rooms and especially the pool and spa facilities are out of this world. What tops it all is that the owner is very friendly and personable, and it was such a blessing to meet him. This is one place where I wish I could give more than 5 stars!!! Loved it so much we extended our stay.

Having to leave!!!

Once you are there, the hotel is positively charming. Top catering, super friendly staff, tasteful decoration, stunning view, top comfort.

The information about how to access the hotel is misleadingly incomplete at booking.com ‘side. Zermatt is not accessible by car AT ALL. You have to leave your car and take the train from the previous village in the valley. Then you cross the entirety of Zermatt before you can take a cable car that will bring you to the hotel itself. It took us roughly 2hours do do the last 10km. Booking.com was absolutely unclear about this aspect. Literally zero information. We only learned the specifics after the (no-cancellation) reservation went through and the hotel reached out to us. This is not acceptable. @booking.com please correct this.

Spa was great. Cosy hotel.

Too far from village, no proper service into village. Hotel should facilitate transport. An electric taxi cost 80 euros one way. If I had this information beforehand I would off not booked hotel. Staff were friendly enough but sometimes felt like we were bothering them. Maybe because we did not speak German?

Property really delightful, characterful but stylish. Location stunning but once there it's very expensive to travel into town for a change of scene or to have dinner in Zermatt. Owner Dany absolutely charming as we're the majority of staff. One or two male staff members a bit dour but overall a fabulous stay. Would recommend.

The location was stunning and fabulous for ski-in, ski-out. However, we should have taken more notice of the need to taxi into town in the evening if dinner in Zermatt is on the agenda. A treat to ride the electric taxis through the snowy forested landscape but an expensive one at CHF80 each way.

A true ski-in/ski-out. Quiet environment in the mountains. Beautiful hotel. Nice staff. Great food We enjoy sledding down one night to Zermatt village! So fun!

Everything was great! We will come back!

The location was beautiful and the staff were friendly and extremely helpful. The set menu for 40cfr each night was amazing. The rooms were clean and stunning, and the spa was the icing on the cake.

We didn't get to stay longer.

Marc and Martin were lovely hosts. We arrived past 17:00 via train and the last cable car ended at 17:00. Martin reached out beforehand to pick us up with our suit cases (for 20CHF). Compared to the taxis waiting around charging 80CHF. Also Martin offered us a free upgrade with a balcony in our room!

Limited choices for breakfast.

Excellent service from all the friendly hotel staff. Martin at the front desk was extremely helpful in our booking of a ski class, including advising us where to rent ski equipment, and promptly kept us informed of changes. Room was spacious and cosy for two, nice cottage/cabin design, and the balcony view of the mountains and snowy scenery was priceless. Heated pool was perfect for soaking in to relax after a long day out sightseeing or skiing.

Cable car rides to and fro Zermatt can be a bit inconvenient, but the rides are scenic and worth it.

The staff were fantastic. Spa amazing. Breakfast was just what I needed to fuel me for a hike up to the Rothornhutte.

Extremely friendly and helpful staff. We were upgraded - thank you. Beautiful place and brilliant location for hiking.