The room is clean and nice. The staff is very friendly and helpful (He helped arrange us to have a room on the ground floor because we were carrying 3 big luggages at the time 😅). All 3 staff who managed us from luggage storage, check-in and luggage collection from storage were very considerate and very helpful. We are satisfied with all the facilities in the room. The hotel is a bit far from the train station which requires you to take a bus to get there but the bus stop is opposite the hotel and there are 2 bus stops close to the hotel. Overall, we enjoyed our stay at this hotel.

Nothing in particular. Just maybe can put bell at the check in counter to alert staff that there are guest at the counter instead of put the notes that asked guest to looking for staff at the bar only.

Perfect place to stay for the Birmingham Christmas market. We booked in for two nights and caught the train to Birmingham New street on the Saturday morning. The train station is about a 7 minute walk from the hotel and the trains are very frequent - every 15 mins. The room was warm and comfortable. The TV had Freeview and Netflix - all the usual things. The shower was great - plenty of hot water. We had a lovely breakfast on both days and an excellent main meal on the Saturday night. The staff are very friendly - absolutely rushed off their feet but it still felt like nothing was too much trouble. Particularly appreciated the staff member behind the bar on Saturday night (long hair and a beard, looks like Sam Ryder) who helped me choose the right ale for my husband and even check the label in his top so I can get something similar for my son's Christmas!

They need one or two more members of staff on to help in the restaurant area, especially at breakfast. The staff who were there were literally running at times, trying to keep on top of things. That said, they did go the extra mile to make sure no-one was kept waiting too long.

The location was excellent for a short 7 min walk to the station and a 15 mins train ride into Birmingham New Street. Perfect for what we needed and the price was great for the two of us including breakfast. The staff were really friendly and stored our bags for us safely before check in. Would definately return! Lovely bar and breakfast!

The room was ok, but there was a dent in one wall looked like something had bashed into it. But it wasn't a big enough issue to raise and for the money we paid I was happy with the rest of the facilities and the friendliness of the staff. Apart from that the room was pretty spot on to the pictures.

*Good location for getting to Birmingham University Athletics Track. *Comfortable spacious rooms. *friendly, helpful staff. * Nearby park for walking the dog. *Toiletries. *Big bath towels. *Changed room with no fuss because TV wasn't working.

*Food was only just warm at breakfast & not hot despite being in a steaming Bain Marie. *No towel rail for hand towels. *No toilet roll holder. *TV wasn't working in our first room. *Staff gave another customer our room key after we'd changed rooms because they'd firgotten to update the system. Good job we weren't in a compromising position when they walked in on us & visa versa.

The staff were friendly and welcoming on arrival. Breakfast was good. The location was ideal for us to get to Edgbaston Stadium. We will most likely stay again next year when we go to the cricket.

I personally found the bed a bit uncomfortable and the room was quite hot but it had been a warm day so we had to keep the window open all night, which meant there was a bit of noise from outside. A fan in the room may have helped. There are also no curtains in the room, just a blind so you still get some light coming in. We also had to keep the blind up slightly for air to get in through the window. It would have been nice to have filter coffee at breakfast rather than sachets of instant coffee. The mugs are quite big so to make a decent coffee, you need to use a few sachets.

Nice en suite room with tea and coffee making facilities and TV. Good location. Friendly and helpful staff. Lovely food, big spacious bar/restaurant. Could get back in easily after a late night out. Easy check in and out. Nice comfy bed ideal for me to crash out in.

The toilet roll holders are placed in an awkward position meaning you have to bend arm back. I put a roll on the sink in front. Not enough milks for coffee, I did ask for extra but don't think the cleaning lady understood me. Not a massive deal tho. Could be a little noisy but to be expected.

The 3 rooms were of an excellent standard... Exceptional in cleanliness, comfort and facilities. The staff throughout the hotel were highly professional but friendly, very helpful and accommodating. We had an evening meal for 4 people,. Due to being the day before change of menu some items understandably were unavailable. The portions were very generous, well cooked with the steak being beautifully cooked. Times for breakfast were good as were other meal times... Very accommodatingWe also had breakfast which again had a good selection of hot and cold food.

All was good. Perhaps as we didn't arrive for breakfast until 9, there was no glasses with the fresh juice. Milk for the cereal appeared to be on the bar with the hot drinks. Would've been helpful if milk put with the cereals. Choice of cereals was rice crispues or cornflakes - perhaps weetabix could've been added. Appreciate the need to be careful with allergies like nuts. As previously stated we didn't have breakfast until 9. Carpets in corridors a bit worn looking... Rooms fabumous

Our dog was made welcome and allowed in with us over breakfast in the bar area adjacent to the restaurant, usually we have to put her in the car. Positioned in the City just where we wanted to be. We have friends who live near by. There was plenty of parking space.

I would have preferred to have mattress protectors that are easily washed. You cannot keep a mattress hygienic without one. The toilet roll holder is in a reticules position behind your back. The wall to the side would be a much better option. More variety of breakfast cereal - not everyone wants a cooked breakfast.

Nice clean room. Lovely bar area and beer garden. Staff were incredibly friendly and helpful and generally nice to talk to. We had breakfast and a Sunday roast there. The roast was excellent and the breakfast was ok, I recommend they get some better quality tea and coffee but apart from that it hit the spot.

The only thing I’d say is that my room often smelt of cigarettes as my window opened onto a courtyard where people smoked. The room was quite warm so I had to open the window but then the room smelt of cigarettes at points which wasn’t great.

Although the rooms are above a bar, I couldn't hear any noise. (I was in room 34 on top floor so don't know if this is the case on a lower floor) Room was nice and airy. It had tea/coffee and a kettle. The shower was great and the bathroom was spacious enough. The bar downstairs sells/serves meals and Morrisons is literally across the road.

I have no complaints - there was nothing I didn't like. I had to wait a little while to check-in, cause the lady was the only one serving behind the bar (they seemed a little short staffed) but it was fine and I was happy to wait. The staff were very friendly and pleasant. :)