Every staff member we interacted with were very friendly and lovely, especially Irene (sorry if I misspelt their name) she was very engaging when we checked in and out, her customer service is exceptional and an asset to the team. Our room was very good, we were tucked away but that just meant we didn't have any loud customers going past our door.

There wasn't much we disliked, nothing that the hotel could do anything about anyway so can't hold that against it. (The car park across the road we got a discount on from getting parking validated does have a lift but it's not sign posted great FYI! It's located in the stairwell closest to the hotel/street) ((the take away places always tried to deliver down the road, we had to walk out the front of the hotel to flag them down despite us adding the info to the notes part of the delivery thing. Possibly because the hotel doesn't have a drop off area since it's right on a junction))

Thi was my third stay in this hotel, each time for just a single night. It's a great location, convenient for public transport, with very helpful staff and a good breakfast - though the dining room is always really busy. The room was warm, comfortable and quieter than I was expecting, as it was on the first floor, the same floor as the breakfast room.

I booked online at the last minute a standard room and had clicked on a double bed for single person use, the room being priced at £78. A twin bedded room was priced at £67, if I remember correctly. After confirming the booking, I received an email saying bed type couldn't be guaranteed and, upon arrival, I was allocated a twin - bedded room. The receptionist told me that the booking had come through from Booking.com as a twin - bedded room, not a double bedded room, and no double bedded rooms were available, which I accepted. I do feel that it wasn't made clear to me BEFORE I confirmed the booking that I might not get the bed type I wanted. If it had, I would have booked the cheaper twin bedded option in the first place and saved myself some money.

Very handy for the event we were attending. The rooms although a little small were very clean and well kept. The breakfast was a bit of a faff but that’s just because it was busy.

The small bar could be better it there was a means of having tea or coffee instead of having to walk to the next Holiday Inn, even though it was just up the road a little way. The lifts were rather slow and it was quite difficult for the wheelchair when they decided to have them serviced right on checkout time! (We know they do need serviced though). These are not complaints they are simply our observations.

Breakfast although very busy during to finish time allocation set by hotel was excellent and staff worked so hard. Location so a credible for travellers but was pity it was actually incorrect hotel as thought it was Holidsy Inn which had previously stayed at - with lovely lounge and restaurant. In this hotel no restaurant and lounge area limited so had to go out for these facilities . This hotel however did suit our needs for this visit and very perfect for workers or one night stopover but for longer visitor would require facilities already mentioned that we had to ho out for. Booking company need to differentiate between these 2 Hotels!!!!! Other hotel said this has happens constantly but to be honest it is only this lack.of those facilities which was disappointing as hotel was good for this trip and couldn't fault although when we returned after might out it actually looked closed so bit anxious using access card to get in as often these cards can be faulty.

Mentioned this in previous statement !

The whole place was immaculate ,my king - room was large bed was huge comfortable , &everything was there, shower,television, & clean towels & bedding .A fan for cooling down ,also was warm & cosy .The breakfast was really good variety well cooked & plenty to eat .Would definately recommend to others also was very near bus station & easy access to find .xxx

At breakfast a good few people took bigger tables & this meant the people who were in bigger groups like myself with daughter,son inlaw & 2 grandkids we had to go in other room ,but not a big problem as was quite nice having the privacy .x

Cooked breakfast good. Lifts worked well. Soap (Dove) good. Reception well positioned (unlike Premier). Booking in/out was quick.

Continental breakfast was virtually non-existant (no meats or cheeses), when we are supposed to be encouraging better eating! Only 2 of 4 jam holders had any content. One girl was good at checking quantities (excluding jam), the other was hopeless; merely coming out of kitchen, walk length of counter and without doing any checks disappears again! Told reception that overall I was pleased, but explained about lack of Continental breakfast. Told that this was Holiday Inn Express policy!

Laura the Receptionist was professional, friendly and very welcoming on the Check-in, even a queue lined up. The Room was perfectly clean, with a very comfortable Bed and a great Rain shower. The Room could be darkened, and was super quiet, therefore we had a very good night sleep. The Staff in the Breakfast room was very welcoming and greeted literally every Guest and worked fast and efficiently to fill every Station up. Therefore the breakfast was great and tasty. We had an amazing stay and wanted to say thank you to the great hard working Staff.

I liked Location, Friendly and very helpful staff, the buzz of a busy hotel with a mixture of holiday people and working people like myself. The bed and pillows were excellent. I am very particular with Pillows and due to the choice made available was able to meet my needs.

Would have loved AC but then with that probably being the only sunny warm day in Glasgow, The fan and opening the window was adequate. 😉. I did notice stains on the 5th floor outside the lift, probably something that can get more attention but I know that was early morning and those stains may have happened over night.. Perhaps it is a personal thing but I like cleanliness in all aspects of hotels that I stay in. Two things that need to be fixed. 1. Toilet flush took a very strong arm and repeat effort to flush 2. 😢. 2. Toilet Fans do not appear to work or perhaps they are just vents and not fans..

Beautiful area. Very convenient location, easy to park our car in the car-park - just opposite to the hotel at a good price (with hotel’s worth £20 credit validated); very easy for shopping, and easy to find nice restaurants around; easy to get to tourist attractions. Spacious and tidy room with tea/coffee facility. Hotel is quiet and pleasant. Very comfortable bed. Nice shower, with a short rail adding security when taking a shower. Good breakfast. Very cheerful and helpful staff. (We forgot to take a photo when we checked in, only took a couple before we checked out, so a little bit messy 😁)

The location was perfect! Very close to the train and bus station, and to all the shops. The staff were friendly and the room was reasonably spacious. The bed was massive and really comfy too! This might sound silly, but it was good to be able to open a window - I find some hotels you can't and I hate not being able to do this.

The water pressure on the shower wasnt very strong but it did the job! It would also have been good to have had a dressing table to do my make up at. The lighting around the full length mirror and in the bathroom were not the best to do make up in, but i still managed.