Rooms were comfortable, food was nice, most staff were nice, but not all

When checking into the hotel the staff had a lack of knowledge, took at least 25 mins to book 1 of us in, there was 4 families in my party. Lack of communication at check in, staff attitude at check in not professional. Just by luck the manager was passing and had to take over. Taking more money from my bank account not telling me, despite me saying I had already paid. This is fraud. By luck I have online banking. No receipts given when paying cash or by card, not impressed at all because that is my proof we all paid.

The hotel is immaculately presented and spotless clean. It gives a high end feel but for a value price. The staff were exceptional - professional yet welcoming and friendly and happy to go the extra mile to help you enjoy your stay. I would like to give a special mention to Michaela who saved the day when we were getting ready for the Eras Tour concert on Saturday morning. It was very warm in our room and so we ordered some water, when Michaela delivered these we got talking to her and mentioned I was having some difficulty with curling my hair. Michaela went above and beyond and came and helped me with curling my hair for a few minutes which was so kind and helpful. She then brought us a fan to the room to help cool the room down which again was really appreciated.

We understood that the venue was some distance from Edinburgh so cannot fault them for this. We chose to stay here for the Eras Tour and travelled by public transport which was definitely doable, i would recommend getting a taxi from the hotel to Kirkcaldy station (which cost us around £8-12 depending on the firm) and then getting the train into Edinburgh and vice versa rather than using the bus, particularly if you have large luggage as while the local bus had a luggage storage it was a bit of an uphill walk from Chapel Roundabout to the hotel with luggage. (Not a critique just a recommendation for travellers). Also be aware it is unlikely you will be able to order an Uber in Kirkcaldy but will have no issue getting one from Edinburgh to Kirkcaldy.

Spotlessly clean and well presented hotel. Good choice of bars and sitting areas. We had a lovely meal in the restaurant which was of good value. Staff were friendly and efficient.

Room allocated was unfortunately above the kitchen and the noise from the ventilation system was very intrusive. Reception knew of the issue and found us an alternative room which was appreciated. The hotel was very quiet and couldn’t understand why the room was allocated in the first place. This negative issue was available.

I didn’t have breakfast but had lunch which was nice & reasonably priced, the hotel was lovely the way it was decorated, spotless, the room was great , plenty of space , the bathroom was very big & beautiful, the bed & pillows were nice & soft & very comfortable, everything spotless, stayed for one night after a wedding at Balbirnie House , I have booked for another night at the end of month & hoping to come back to one or two of there events which sounds great , the staff were all very nice , the guy at reception who let us in early hours of the morning was very friendly , sorry can’t remember his name as I had a few drinks , lol , Kim on reception desk next morning was extremely helpful, nothing was too much trouble for her & very easy to speak to , the girls in the bar were also nice , couldn’t fault the hotel, enjoyed my stay & look forward to going back at the end of the month . Plenty of parking outside the hotel & it’s free so it’s an added bonus .

Heard a lot of noise outside my room early in the morning but managed to drop off again , found out later that there was construction going on & they are extending another part to the hotel which I’m sure will be great when finished, so only to be expected that you would hear noise , didn’t put me off though.

Food was good, but could have been warmer. Location was perfect for a wedding. Very tranquil settings and grounds were immaculate. Staff were very friendly and helpful, especially the young lady who checked us in at reception. Room was beautiful and very spacious . The "little touches " I.e cotton wool balls and q. Tips, great for my 'Makeup emergency '. The hotel thought of everything.

Cooked breakfast could have been warmer. It was cold by the time we reached the table, but I'm sure someone would have popped it in the microwave had we asked.

Clean, modern, comfy bed, good shower, great for staying over at a function in the hotel. Staff were plentiful and professional both at the function and our stay over. Lovely, friendly receptionist at check in, cleaning staff making sure we got to our room and the breakfast staff were courteous, friendly and helpful.

Buffet breakfast wasn’t great. Link sausages were off, potato scones were flabby instead of crisp and scrambled eggs were rubbery. We did inform the waitress and asked that she reported it to the chef.

This hotel was great, very cosy, I booked a superior single room and it was excellent. Clean, modern style, spotless, great shower also lovely toiletries supplied. Tea/coffee, supplied along with mini fridge. Really comfortable bed, plenty of room space. I ate in the lounge and the meal was 1st class, the staff were really cheerful and helpful. Bar staff and also reception staff were brilliant ,great customer service from all. I loved my stay and will return.

Room was excellent. Food was good and good value. Location excellent for us. Large car park. Breakfast was good. Some of the staff interacted and some smiled which was a bonus. Check in and out was easy. We did have one issue and it was resolved with no hassle, so we liked this part of the customer service. First class resolution. The refurbishment is of a very high standard and this is a top hotel for Kirkcaldy. The new owners have invested heavily and it deserves to be up there showing others how it should be done.

Seemed to be many young staff with little social interaction skill.

A wee treasure! Lovely decor and so incredibly clean. Room (42) was massive, as was the bathroom with a big double walk-in shower and all the toiletries and nik-naks you need. Dinner was delicious (big shout out for the home made chips cooked in beef fat!) The staff are all lovely and can't do enough to make you feel at home. Breakfast.....find out for yourself, but I give it 10/10!

The room was a little warm for this menopausal lady, but his Lordship said it was fine!

Exceptional Service by Amil Made Our Stay Unforgettable From the moment we checked in, Amil's warm and genuine hospitality set the tone for a remarkable experience. His attentiveness to detail and dedication to ensuring our comfort were truly commendable. Amil went above and beyond to make us feel welcome, addressing our needs with a level of professionalism and kindness that exceeded our expectations. One of the standout aspects of Amil's service was his insightful recommendations for local attractions and dining options. Clearly well-versed in the area, he guided us to hidden gems that added an extra layer of enjoyment to our stay. His passion for the city and genuine enthusiasm for sharing its treasures made a significant impact on our overall experience. The beach guys were also amazing (Sadiq and Shamil) I cant say more about these guys! thank you very much :)