The room is new, equipped with kettle, hair dryer and basic toiletaries (excluding tooth brush and paste and slippers). The inroom smart TV supported with Netflix and Youtube. Good lighting and ventilation with air-con in the room given that the room has no windows. The staff were nice and 24-hr check-in service is provided as I arrived London at midnight.

The room is located in the basement and some noises from the underground is heard at night time but it's okay for me. I am not sure if every rooms in the basement are not equipped with windows. Also, it would be better if little fridge is provided in the room.

convenient and very comfortable, near a store, cafe, restaurant and the Hyde park

luggage’s are stored on the hallway and it’s messy

We booked here 2 days before our London trip after another hotel hiked their price up and then cancelled on us without telling us and we’re so glad we found this place because it was lovely! Beds are super comfy Location is amazing- less than 5 minutes walk to 2 different tube stations and very close walking distance to Hyde Park The shower is unreal Heating was really good and we were there in - weather Staff are friendly and helpful and the place was immaculate Smart TV was a good little addition for when you wanted to chill and watch Netflix after a busy day exploring Good value for money considering location

The rooms aren’t huge but even that isn’t really a negative, it’s hard to find anything wrong with this place.

Loved the decor. We didn't want a "basic" hotel in terms of the decor, we wanted something that felt a bit fancier and that's exactly what we got. We also were able to leave our bags next to reception all day so we could come back and pick them up before we got the train home. Super friendly staff :)

The room was quite small, but for the price we couldn't really complain. Also, when next door showered, we could feel/smell the stuffy air through the aircon. Was quickly fixed by temporarily turning it off!

The bed was so comfortable, and the bathroom at this hotel was the cleanest of any hotel I have ever stayed in. The staff was extremely helpful and friendly. We were in a bedroom at the bottom of the property, and it was extremely quiet. The rooms are small but not an issue for us as we only used the room to sleep in. Very good location near Hyde Park.

Previous reviews say that the luggage storage is in the hallway. This is true, so a little misleading as they advertise it as secured. However, the reception is manned 24 hours a day.

The hotel is very well located near the Queensway and Bayswater tube stops which are are separate lines, so you can easily access the hotel. It is about a block from the northwest entrance of Hyde Park. The bed was very comfy, the shower was amazing, and the a/c worked well. The staff were very nice and let us keep our luggage there on the day of checkout.

The room was quite cramped, but it was a good price.

Very comfortable bed and nice bed linen. The staff were very welcoming and it’s a great location in a street just off Hyde Park.

I did not know if breakfast was available so picked up domething from Starbucks. Beds were comfortable. Check in was excellent. Receptionist very helpful with regard to printing boarding passes. I believe his name was Vud ?

Room was extremely hot so Vud put on air con remotely. There were no instructions on the console on the wall so we couldn't do it ourselves. There was no fan in the bathroom.

Comfortable room though small, convenient location near two tube stops in a pleasant neighborhood

Three flights of stairs with no elevator option got a bit old by the end; staff seemed a bit disorganized - upon check in they asked us to take a smaller room (double) when we had booked a triple, which we agreed to do, but then the next morning came early to our room and asked us to move rooms to the triple after all (we declined, but it was a bit weird)

The room was clean and the beds very comfortable. The bathroom was modern with a good shower (main reason why we chose this hotel as well as the great location!). Good lighting in the room, which is not often the case. The staff was very friendly. I would not rate this a four star hotel, rather a 3+, but I think it matched the description, so we were not disappointed.

Lack of elevator was a bit tough, and the stairs were narrow. The common areas were a bit worn and untidy and did not match the room. The hairdryer did not work and they did not fix it although they promised "to have someone check it" on the first day of our stay. The 3 person room was tiny but we were not surprised by the fact.