We stayed in a refurbished (more expensive) room, which seemed brand new. It was in a different building, closer to the stations, on the 4th floor, which was a bit of a hike, but we didn't mind. The room was big enough with TV, hair dryer, plenty of plugs (UK type). The bed was comfy with an extra polar blanket. Everything was clean. WiFi was mostly stable. They also serve breakfast, but we didn't try it. We could leave our bags in the lounge room free of charge before check in and after checking out, but there is a safer options as well in a locked room if you have valuables with you. The staff was very nice every time. Excellent location in a nice, quiet neighborhood. Great value for your money.

The towels should be changed, they are not in excellent condition. There is only an electric heater in the room so it was a bit cold sometimes, but it got warm quickly after we turned it on. There is not always hot water, sometimes you have to wait a bit. All in all I think it is a great place to stay for a few days if you want a cheaper option close to everything. For this price I didn't expect it to be perfect, but we still enjoyed our stay very much.

The staff was very friendly, the place was clean, good value for money for central london. The Breakfast options are limitied, but i felt it was enough.

the bathroom was very small, as it is an old building you can hear everything.

Cheap, clean and central.

The shower was quite cramped.

location. Friendly staff. Does everything you need for a base to visit London without breaking the bank. I thought the breakfast works really well, simply tick what you’d like (5 items per person) and it’s brought to the table..lovely yoghurts.

The room was bigger and cleaner than I expected. Everything was very nice, the staff, the facilities, the room, the towels, and also, the breakfast. The room was quiet, the window was facing a private park. Two of the tube stations were close enough (5 min walk). For breakfast you can have 4 items on the list, I choose toast, apple, OJ, and green tea. It was enough to start the day. (You can also choose croissant, and it was quite big, so I don't understand the other travelers' complaints.) There is no lift, and my room was on the 4th floor, but I didn't mind walking up the stairs.

Everything was perfect :)

Great location, short walk to underground and Kensington Gardens. The single room with bathroom was great value comparable to other hotels in London. The breakfast was good value and options. Would stay again but perhaps upgrade if budget permits.

Bathroom too small, the room had a funky smell that I had to keep airing it out and the is bed squeaky. It wasn’t near to the picture as advertised but still sufficient. I could also hear all the movements from the room above me including their very early departure one morning. The shower flooded but they were quick to fix it the next day. The breakfast room could do with some background music or tv.

Staff was friendly, room is clean, breakfast is lovely

No kettle in the room and the main building was far away from the others

The property is in a very good location, close to the Bayswater underground and to Hyde Park. There are a lot of shops and pubs around the area too, which makes it really convenient! Breakfast seems limited when you read “pick only 4 options,” but it was really filling to us. The staff was friendly and kind, I don’t think we encountered any rude person! And the cleaning lady/gentleman that came to clean our room every day was really awesome too! it felt so nice to come back to a clean room every day after being out for a long time :).

The rooms aren’t big enough but you can make it work if you want to. We got the one with the three bunk beds. The bathroom is extremely small, and the shower even more so. This can be difficult if you have small kids and you need to bathe them.

All the staff was kind and caring; they always threw beautiful smiles. The shower was narrow but powerful and provided nice hot water. The Wi-Fi in the room was fast enough to have video chatting for my work. The room was tiny, so the little heater was sufficient to heat up the room (I stay in the smallest single room in March. It might be cold in the winter season.). The breakfast was excellent. They served warm croissants, fruits, yogurt, and orange juice. You can pick some items on the menu (This was included in the price). Overall, I got better service than what you get for the same price at other accommodations in the center of London. There also was free or paid luggage storage service of your choice (which was safe and reliable).

The room and shower were tiny (this applies to all hotels and hostels in London, anyway). The Wi-Fi was fast but sometimes stopped for a few seconds (no-problem level). The room was relatively clean (the bed and linen were spotless).

It was an inexpensive clean room with its own bathroom for a good price. The staff were warm and friendly . The meal was included in the room price. Free breakfast, even had gluten free bread for toast. The staff were very accommodating about my early check in at 1:30.

I wish I could have gotten eggs for breakfast. I even would have paid for it. Room was on the fourth floor with a windy staircase. Definitely not for the faint of heart to carry your luggage up . The bathroom was teeny tiny. I could barely fit onto the toilet. I wish there was more of a lobby or lounge so there was a place to meet other guests or kill a few minutes.