The concierge and receptionist were incredibly welcoming and helpful. The hotel is conveniently situated near to Piccadilly station. It is super clean, bright and modern. Our room was spacious, beautifully clean with ample pillows. The bathroom was immaculate with a large, deep bath that was quick to fill and great for a soak and a large walk in shower. There were plenty of towels and spare towels in the wardrobe. The breakfast had a good range of items, hot and cold. The staff were helpful, friendly and quick to clear up where needed. We used the spa which was very reasonably priced and we felt so relaxed and refreshed afterwards.

I would perhaps have liked a dressing table but I'm being picky.

Staff very friendly and a free upgrade on arrival wish I could have stayed longer

The lifts not working on the day of departure especially as I have mobility problems it really made me feel unwell having to navigate the stairs , if it hadn't been for my grandson I would have found it impossible to manage the stairs with my stick and a case . The other thing that surprised me when I decided to have a drink in the bar before bed I asked the barman for a bottle of water but was curtly told they had none, which was a surprise , no water in Manchester, yet the next day checking out the receptionist seeing how bad I was after coming down the stairs gave us both a can of water, the barman never even offered a glass of water which struck me as odd because all hotels usually can manage some water

The room was spacious and very comfortable, clean too. The shower was amazing. The location...we could literally see the train platform from our room from picadilly. We arrived early, and they managed to arrange a room available and accommodated us with discount at bar while we waited. The staff were very helpful and nothing wasn't too much to ask. We would stay again.

The lifts were very busy at certain times of the day but that's normal for a large hotel. Would have been good to have chrome on tv so we could upload apps. But that's very small things to pick at, overall fantastic accommodation and highly recommend.

Superb from start to finish. At check-in, the gentleman was super friendly and enquired about our journey. When we explained that we had flown from Jersey to Manchester just for one night to see a comedy show, and had a rare child-free night off, he upgraded us to a Junior Suite and gave us a voucher for 20% off in the restaurant. This was absolutely not necessary but very much appreciated. I don't recall his name (it began with C), and he remembered us at check out the next morning. The room was beautiful, spotlessly clean, and very well equipped. There was great pressure in the shower, and the products were really high quality. The bed was about 8ft wide, and I had the best night's sleep I've had for years! The food from the bar was delicious, and it arrived quickly. The breakfast selection was excellent and regularly replenished, right up until they closed. The location was perfect for us, just 10 minutes walk to the 02 Apollo, and 3 minutes walk to Picadilly train station with regular trains to the airport. A great selection of bars (we found a beautiful cocktail bar called Maya on Canal Street) just 10 minutes walk. We would absolutely stay here again.

When booking for Manchester I chose based on my experience in the Marriott at Gatwick over Christmas. I was not disappointed in Manchester, even though there were differences due to different build dates and architecture. As soon as I entered the Manchester Marriott there was tranquillity and a large area to commune with friends and where meals and drinks were close by. It was welcoming. My room on the sixth floor was impressively large with a huge double AND a large sofa which I believe could have been converted into another bed - but you would need to request sheets and duvets etc. The bathroom was impressive because it really did have a bath AND a separate shower cubicle. Everything worked well, and the towels were the thickest I've ever seen; if they had been on the floor I would have mistaken them for white rugs. As usual at the Marriott the breakfast is worth paying for, and you won't need to eat again until the evening.

Not a complaint, and nothing against the Marriott as MOST hotels have this failing. PLEASE put some hand bars in the shower (and in this case in the bath area too). This is a very simple (and cheap) SAFETY feature than can prevent someone having a nasty slip or fall.

Room, staff and the bar

Nothing

Ideal location, 5min walk from Manchester Picadilly train station, and situated on main roads (but I've never had any issues with disturbing noise from the trains or traffic) 5min taxi journey to / from O2 Apollo Manchester (not sure how long the walk would take, as I am currently unable to walk that distance, but I would guess 15mins) Always very friendly and helpful staff, eager to please and help. Clean, comfortable and sizeable rooms, with larger TV than most hotels provide (maybe 50"?) Windows running the length of the room, so you no chance of ever feeling boxed in. Plump pillows, comfortable mattresses and cosy duvets. Shampoo, conditioner, shower gel provided in shower and bath (although at 5'3" I struggled to reach the pump on the bottles in the shower), with personal soap and body lotion provided at the sink. Bath towels and hand towels provided. Tea, coffee and kettle in the room. Iron and ironing board, plus hairdryer in the room.

Nothing negative, as any minor issues were dealt with well. One of the two lifts was out of order about 1/2hr before check-out time (which has happened the majority of the times I've stayed at this hotel), which makes trying to leave a bit frustrating, as this is obviously a busy time. However, the staff always understands delays caused by this and doesn't penalise for returning key cards slightly late. The electricity in our room turned off about 10mins after arrival, turned back on again when the door was opened, but then turned off again after another approx. 10mins. Reported to reception, and a maintenance guy knocked at our door within minutes, and sorted the issue within 1min.

The staff team are a credit to your organisation

I spoke to your food and beverage manager plus the duty manager who were both willing to listen to my observation (not a complaint) a member of the Marriot management team off site need to visit site and witness the debacle at breakfast. The position of the omelette station does not workalong side the self service breakfast. There is one person on the omelette station cooking omelette for about 8 people this causes a bottle neck. The hotel was busy with Chinese new year and the football. Guests were queuing on the stairs which must be a breach of nt only health and safety but also fire regulations

Beds very comfy. Room size good. View good. Breakfast was beautiful and very well presented with a variety of things to choose from. Location great . Very convenient to city centre just steps away and rail station, busses, and trams at the doorstep. Lots to choose from within walking distance. I've stayed here in the past and probably will again in the future

The heating system on the wall wouldn't work properly it kept going to cold fan mode each time I tried it and just wouldn't work properly and connect to heating mode. Unfortunately the room was freezing until a staff member resolved it from her base at reception got it working from reception and then the room was lovely and warm but it did take a couple of hours for this to happen unfortunately. Other than that it was OK.

The beds were incredibly comfortable. The breakfast was delicious and the staff were amazing - very helpful and friendly. The room was very clean and well equipped.

The pillows were too soft for us, but I believe foam pillows are available on request (we did not know this at the time). When the bar was busy, there was a very long wait for room service or assistance because they did not have enough staff to cover. The room service menu was expensive, and we weren't able to access it through the app or on the TV, so a staff member had to read it to us over the phone as they were so busy. The fire alarm went off twice at 11pm, which didn't bother us but may have bothered families with young children or people who needed to get up early for work. We called down to ask about the alarm but were just told not to worry. Overall, these were minor issues.