What a beautiful hotel, had a wonderful stay. Cosy room was more than big enough and very well presented and comfortable. Had a lovely dinner in the restaurant. Hope to return soon.

We did try the pool, unfortunately the jacuzzi were out of action and the gym was ok. It wouldn't stop us from again as we had a lovely 2 night stay. Thank you

It is fair to say it is a little bit pricey but what you are paying for it rather good, if not rather interesting. I was expecting the location to be a hotel but essentially it's more of a lakeside holiday park, albeit a more upmarket one. There's a combination of A frame style lodges, self catering apartments in converted buildings, and hotel rooms in the old Manor House and two blocks near by. I knew I was not in the main house but the hotel area was not what l expected; it was much smaller (good thing, less banging door and traffic etc) and everything was outside. On arrival, I had booked a cosy double but they were selling much bigger standard doubles for £5 less. I didn't ask for any money back but I did ask to have the bigger room which they obliged with. The cosy double would have been around the back of the block with a view of a wall or bankside, which is what my friends had in two different rooms, whilst I was at the front on the top floor and due to it being December with no leaves on the trees I had a lake view of Rutland Water. The room was nicely sized, well equipped, very comfortable bed and nice tea/coffee facilities. Yeh heating provided pictures on the wall was a bit strange, they threw out a lot of heat so rolling over in bed at night to face one of them you could get a suntan (almost!). The bathroom all worked well, slightly that the door was hung what seemed to be the wrong way around, but fair enough. Most of the leisure facilities were closed for refurbishment, which knew at the time of booking. It would have been nice to try the pool and looked like it was mid refit; from what looked original and what looked new by looking through the window, it looks like a refurbishment was overdue. I called into the spa hoping to get a last minute treatment as I had some spare time but it was not open yet, the lady on reception was really lovely though. There were other facilities which did look like they could do with some TLC.

The location of the hotel and surrounding area is fabulous. Room is spacious, nice decoration with all facilities needed from hair dryer, ironing board & iron, small coffee machine, table for working especially comfy bed and clean linen. I love the shower gel and hand wash products: organic and great smells. Food is amazing as well even it is a bit not many choices if you stay there for long time (I stayed 5 days). Similarly for drinks, not many options like cocktails. Overall, all others are overweighed the options of food and drinks. I enjoyed the Yoga sections every morning as well.

I would prefer the golf court is maintained a bit better for the grass cut properly and there are more golf clubs to borrow when we would like to play more than 4 people.

The room was very comfortable and a good size, but lacked any views out of our windows. This didn’t affect our stay as the location was to die for. We had a meal on our first evening which was delicious. Breakfast was good apart from the beans which were cold even though they had just been put out? Very relaxing place to stay for a weekend break. We intend coming back soon and staying in one of the self catering villas.

Lack of a view from our room. Swimming pool was closed but we knew that before we arrived. Would have been nice if there was a tour of the main building.

The staff. If you had a question the staff answered it in a professional way. Nothing was too much trouble for them. The girl on reception, forget her name, was really helpful in our queries, but also to other guests who had a problem or a question that needed sorting out. Wish I had her name as she was really excellent. Check in was great.

Having to walk for breakfast uphill to the 'Blossoms' restaurant. Breakfast was self service and the fried selection was not very appetising. If you wanted scrambled egg then you needed to get the attention of the chef who was often too busy to be contacted and then if you were lucky you had to stand around like a lost sole waiting for your scrambled egg. Not very good. We found the meals really, really expensive.

Room description "Cosy" - correct and adequate but a little tight for space. Would look to have a larger room if staying longer - Staff, breakfasts etc. very good overall very obliging (one exception see below)

Lack of availability of a light snack in the evening on the day of arrival at the restaurant - No tables in Blossoms until after 20:30 - No indication of needing to book in advance of arrival & when asking for availability we felt the response at Blossoms was a little curt ( - a la carte & only after 20:30 earliest)

I would like to congratulate the staff in the restaurant. They were super efficient and very knowledgeable when suggesting meals and wines which were delicious. The location is excellent and the view from our room overlooking the water was breathtaking. I would highly recommend staying here. I know we will again.

I was disappointed that the swimming pool was not available as I had booked this hotel especially to have a swim, however, it was just an unfortunate circumstance they had to shut it and out of their hands. A child had been ill in the pool and the staff had to make sure it was clean and safe for use.

The location is beautiful, the hotel and grounds are again beautiful the room was first class

On arrival we were given a room on the third floor and told where to go and there was a lift to the floor plus this was also used to go to the restaurant when we got there the lift was not working, I went back to reception and explained that my wife had a hip replacement and we couldn’t make the stairs they kindly moved us to the ground floor. We then four a second problem the restaurant was up the hill which we struggle with the slope we were never told by reception there was a buggy to take us until I booked out and told them of the problem guest should be made aware on arrival. Other than the problem I would recommend your hotel its first class. Neil Hanson

The location is very scenic and ideal for exploring Rutland. The hotel grounds are well maintained and despite the inclines between buildings we didn’t find getting around too difficult. The room was a good size, with a large bed and good sized bathroom. The room also had a balcony which looked out over Rutland Water and a couple of seats to relax and watch the setting sun.

The room was deluxe but we were disappointed with the quality of the shower. The water pressure was minimal and the shower head couldn’t be adjusted to get fully wet. Shame really as otherwise the bathroom size and facilities were great. The only other issue was othe amount of pigeon poo on the balcony beneath the handrail. I understand it it difficult to prevent them from sitting on the rails but it didn’t look like any attempt had been made to clean up the balcony recently. Seeing the poo did detract from the scenery.

Location was beautiful, hotel has a traditional feel and aesthetic with the original hall but the rooms in the adjoining hotels are modern, the lake is gorgeous and the restaurant also very modern.

Staff were overwhelmed, trying to multi task, service was ok but not exceptional - none of the staff were rude or disrespectful, very hard working, but clearly doing lots of jobs all at once and customer experience was not the priority. There was an emergency exit light directly out outside our window (first floor in the hotel), which we understand is absolutely necessary, but a black out blind would have helped in the room. Also no bar snacks after 5:30pm, we'd broken down on our way there and didn't want a full meal by the time we arrived, this was non negotiable it seemed.