guest services

the uncleanliness of my room

They had a nice variety of food (hot and cold) with made to order omelets. The free happy hour was very nice. The rooms were very spacious and comfortable. Beds were very comfortable. Staff got our family as close together as they could. Lobby was spacious and great for gathering for a drink before heading to bed.

Breakfast area needed someone to keep it clean and stocked. Tables needed to be cleared in more timely manner.

It was so awsome and clean. I love the area and the building was so clean. I love how the hotel is setup and so easy to check in and out. The hotel stay was wonderful and i would stay again. Thanks for having me and my wife.

Breakfast was good wish they had more breakfast food options for the price we paid for the hotel. Another thing dont understand why you have to pay for parking that was crazy.

Victor at the front desk was very nice. I was impressed that later in the day, he passed while my family was sitting in the lounge, and he remembered my name.

The trash can in our room was full. And the bathtub appeared to have mold. Why foes this hotel charge for parking?? I've stayed at many Embassy Suites, and they do not charge for parking.

The room was a good size and the beds were comfy. The staff was so friendly and the breakfast was awesome.

We booked this hotel for the pool. When we arrived, the pool was closed due to maintenance. The pullout bed was not comfortable for our teenage boys, ice machine on our floor didn't work. but overall everything was great.

Facility was near many restaurants and shopping. There is plenty of outside parking and there is also a garage. Beautiful, modern lobby area with lots of comfortable seating, bar and computer access. The staff was super friendly and helpful. Our room was clean, smelled fresh and very spacious and our king bed was very comfy!

I truly can't think of anything I didn't like but out of 3 elevators only 2 were working.

very clean, amenities were as described.

the bartender was inattentive and very rude and blunt. she did not acknowledge us, we had to grab her attention to order and it was not busy. also we were told by front desk staff that we could order food from the bar until 10p when the kitchen closes but at 9:35 we were denied food order bc the blunt bartender said it’s too close to 10p she’s not taking food orders and walked away.

Breakfast, omelette chef was great, hostess was pleasant, comfortable bed and quiet room, most of the staff were very pleasant, even the cleaning and maintenance personnel. Complimentary Happy Hour was good but there’s limited selection of drinks that are free but no matter, it was still nice.

Front desk staff was great with exception of the young women on duty when I checked out on Saturday morning. She had an attitude when I asked to fix a charge on my final bill. Apparently she forgot her customer service attitude that day, but it won’t stop me from booking this property on my next visit to the city.

It was a awesome place. I was just confused on the price. My room was supposed to be 343.00 check in and had to pay 397.00 was told I had to do a deposit would get it back but was charged extra. Didn't have a parking Key and got charged for it. Just confused. Cant get ahold of anyone to asked questions.

The rooms were big. Friendly staff.

Not enough staff during check in check out times. No vending machines. Only 1 elevator worked most of time. Not alot of TV channels. Definitely a little high for the rooms. Overall stay was good.