DoubleTree By Hilton Sacramento

I loved the recently remodeled rooms.. the drawback to this facility in the past was it was old and the a/c heat barely worked. That seems to have been corrected, at least in the room I was in. It works well. They did a really nice job on the remodel really nice but missed a few things. I was at the end of the building #3 2nd floor. I had to call as anytime someone would use the door to the stairwell it would slam hard. They fixed it promptly which was nice. But, this is a fire door and is supposed to close completely, without slamming. Honestly, when in left my room I had to wait on my room door to close. It would close slow until the end then slam shut. Just not as bad as other. I waited to prevent this. You could here doors banging throughout the night. They need to get someone in there who can adjust the closer, plane them or rehang then. But this was an irritant. No one ever thinks of the doors? I've been in hotels where the room door will close but not latch or not even close completely. It's not that hard... However, the facility in general is very nice but banging doors keep you up or wake you up. We grabbed a couple meals to go and they were both excellent!, 2 points for the kitchen and the rest of the facility. The door guy needs to step up his game.

See above The doors were banging all night long. Didn't care for that much.

The room was comfortable and clean. A hotel staff offered and went out of her way to find an ice machine and delivered filled ice bucket, back to our room. The buffet breakfast in the morning. Very good service, waiter always ready to refill beverages and any other requests.

Couldn’t find my reservation right away. Not sure if reserving through “booking.com” was the problem. Also, check out was easy, just phoned the front desk but have not yet received an email with a receipt. Hopefully the charges are correct!! Also, was not able to request a room close to the elevator because of the reservation problem. Staff said room was already set and couldn’t change so my 92 year old mother had to walk to the end of the hall, the furthest rooms from the elevator, for the duration of our stay. Miss the warm chocolate chip cookies.

Stayed here before and I liked the restaurant and food plus the proximity of other places to visit.

Unfortunately this time I stayed for an event on Sat May 27th but the inconvenience of the Renovation and the front desk moved to a corner with no restaurant wasn't helpful at all. Otherwise the hardworking staff tried to serve their BEST so hands down to them. Hopefully my next booking here the newly renovated area will be up & running.

I like the location of our rooms. I felt we had privacy along with easy access to exit doors & parking lot.

No cookies were offered at check in. Also no cookies were available for purchase at the time of checkout. Parking fee.

Size of room

No sundry shop to be able to purchase things without leaving the hotel such as aspirin. Noise level was quite high with teenagers running the halls in the middle of the night being disrespectful to guests and leaving food all over the hallways.

Liked that breakfast was now available and servers are back and that it was open at least to 11 am. Wish the little snack stand would stay open til noon for those who need to grab a banana or granola bar before hitting the road.

Wish the signature cookie would return. It could be in your room in a sealed package. Or give a small discount instead ? Or a coupon to support a local place that sells pastries or cookies. ? Brainstorming ways to let customers know you miss the before covid times. Or at least offer lobby coffee.

The breakfast was amazing good service and the location is just perfect.

Snacks and drinks in the room without additional charges.

For them to have more food options, bar, coffee, snacks, ice machines etc…

We had to go out to eat for more options

it’s an older facility but is being remodeled. it’s been one of the best facilities I’ve been too

there was no fridge in the room

the property was a perfect location for us to get to where we wanted, Cal Expo

disappointed there was no ice machine's working