When we checked in we met Brandi, who made us feel so welcome and was super helpful! She made sure we took full advantage of the property and surrounding area.

I was happy with the cleanliness of the room. Everything was neat and in its place when we arrived. The location was great. It was walking distance to most places and near most restaurants around town. The breakfast was a nice added bonus as they provide a variety of options for your appetite.

I didn’t really like the fact that I had to wait to 3pm to check in as I arrived early. I understand the waiting period for the previous guest to pack and get the room back to top top shape but I would have loved to have check in times at different times other than 3pm

The location was what we'd hoped. The facility was clean and light, and in good repair. The employees were helpful and friendly, and the room was very comfortable with a view of Alcatraz. Best of all, it was a short walk to the Buena Vista for Irish Coffees with breakfast!

Unfortunately, there is still a very visible homeless population in the area...not horrible during the day, but more active after dark. We were prepared for it, as we'd stayed in this area before, and wanted to be within walking distance to the attractions we wanted to visit.

Front desk personnel Brenda was awesome! I think everyone should take lessons from her on customer services, she made me and my friends felt like families and welcomed!

None

This is a good family hotel in a fun tourist area of San Francisco. There’s good public transportation nearby so we didn’t have to use the car. The required valet parking was expensive, but that’s to be expected in the City. The breakfast was decent and typical.

The room was stuffy and the windows did not open so we had to run air conditioning, which only helped a bit. We like fresh air! The bathroom had one of those awful automatic lights that blind you in the middle of the night. These are unsafe and annoying. They take your night vision and it’s hard to get back to bed. Please disable these unwanted features. If we want light we can turn it on.

the location was perfect, near the Fisherman's Wharf and Pier 39. You can easily visit main tourist' places with buses and trams. The room was tidy and clean. Breakfast was fine as it is served with typical continental breakfast menus.

Nothing. Although it was a bit expensive, I think most hotels near the Fisherman's Wharf are relatively expensive compared to those in downtown San Francisco.

Overall the breakfast was good. The hotel was quiet. We could walk to many attractions. Was nice to be able to park car in their garage. Room was clean and had a refrigerator. They have water and coffee in lobby all day.

It was difficult to get into the parking lot on check in as it was crowded. One morning the breakfast ran out of cinnamon buns and the pancake machine did not work. One elevator was out of service so elevator was always crowded.

Great location, good breakfasts. The location was perfect as we came to San Francisco to enjoy good food down at Fisherman's Wharf. It was fun taking the cable car into down town. The breakfasts are always a reason we like to stay at the Holiday Inn.

To have a little store inside the hotel would be nice. Also a bar would be nice for a little night life for travelers coming in from out of town. Over all there wasn't much to dislike because the hotel overall is in a great location.

Darrin, Brandi, & Ro at the Front Desk were amazing! They all offered extraordinary customer service and went out of their way to assist with any requests or questions. The valet service agents were very accommodating and courteous (especially Oscar!). As a former employee of two of the largest and most luxury hotels in Oregon, I appreciated the attention by all given to this guest and efforts to help make this the greatest start to our vacation, and an AWESOME visit to San Francisco!

Belongings from previous guest were left in the drawer, and the window sills appeared dusty.

Great location, good breakfast, clean and comfortable rooms.

The photos online made the room seem larger. We were put into a standard king room and there was only one night stand and the room was very small. I asked the front desk if that room was the room I booked online and they explained that the room sizes vary. They were able to move us to a larger room which worked out nicely since we were traveling with our toddler.