The hotel is very nice. The staff is super friendly and professional. The room is nice and clean. They have a lot of choices for the breakfast which is included with the stay. The pool is clean and warm. I love the pillows- all of them are soft and big, which helped my sleep the most during the trip. I also like the location, its very close by to almost everything that I liked to see, do and explored like boat tours, sea lion, cable car, union square, shopping at pier 39, live music, crap stations, very good food at local stands and restaurants with walking distant.

I stayed for 5 nights total. My most uncomfortable was that My room was next to the big road which was very noisy at night and day time all the time which not helping with sleep or relax in the room. I did like the breakfast included with the stay, however the way it set up was not always convenience, like my friend and I have to be there together to eat at the same time- which she is a night owl and prefers to have late breakfast while Im an early bird and wanted to have early breakfast. The time my friend and I were there, we wished that they had an indoor pool instead of the heated outdoor pool. due to the wind was so strong and the weather was cold, we couldn’t enjoy it.

Great location, clean and spacious. Breakfast was amazing.

This hotel was fantastic. The hotel is the first hotel since we have been travelling around usa for a month that is working so hard to offer their guest everything that we used to get pre covid. This is the first hotel that as given us room service and an absolutely fantastic breakfast on real plates with real cutlery. So many hotels are not even attempting to offer any services and are doing some very contradictory things. The rui san Francisco is doing great. Lovely staff. Lovely clean rooms. Secure onsite parking. Lovely breakfast. Good location. If an hotel can work so hard to offer us this service at the present time I wont stay anywhere else when we come to San Francisco in future. All I can say is thank you for making the San Francisco part of our road trip feel just like travel used to and a big welldone.

Nothing

Parking was easily accessible. Room was nice and roomy. Blackout shades were great. In-room coffee was better than expected. Location is 5 minute walk from Fishermans wharf, Boudins bread (see photo), Musee Mecanique, and other attractions we love. Worth the transportation required to get to Muir Woods and Oracle Park for Giants games. (see photos)

Signs needed at curb of check-in to advise where/how to park for check-in. Otherwise security shouldn't be rude to my wife when she stays with the car pulled over to the side of the lane while I check in. Check-in should include details about breakfast and operating the elevators. Once we learned how to scan card for elevator floor access and learned both of us have to be at breakfast at the same time, and only then can we get coffee, all was fine. But finding out those things on our own was frustrating!

Most all of the staff was friendly and helpful. The location worked for us, as it was within walking distance of many areas. The breakfast line was long, but moved very fast and efficiently.

NO Coffee Bar - was terribly disappointed in not being able to take coffee to my room. Asked for Togo coffee at breakfast - told no - asked for creamer to use with room coffee - told no - to ask guest services. Guest services was somewhat less than happy to bring me creamer each morning and even slightly rude and impatient with my daily requests. I am more than willing to get my own coffee, if there was somewhere to get it. No smart TV was also disappointing - would have loved to log into Netflix to wind down each evening. Those two things were the only negatives.

The breakfasts were lovely. So much choice! The swimming pool was nice to have in the hot weather on a city break. It was a very safe area. We could walk to everything eg fisherman’s wharf, Pier 39, the Alcatraz ferry, china town, north bay. Great restaurants all around.

Only small things. Our stay was great.The air conditioning was loud and cold if you were the one sleeping next to it. The swimming pool needed more sun beds and less chairs but we still managed ok. A pool bar would have been a nice touch for such an expensive hotel. Netflix would have been nice as we had had it at every other hotel on our American road trip.

Location was great for us, close to pier 39 and in walking distance to plenty of sightseeing spots. Room was comfortable, though a little crammed. Shower pressure was great and water hot. Coffee maker was a nice touch. We had breakfast included in the stay and were very happy with the staff, food selection, cleanliness and quality.

The price of parking. Ouch. San Francisco is crazy expensive, but it was good to feel our car was somewhat safe even if it's still in a public lot. Our room could also do with a bit of a deel clean. I moved the bedside table to get something I had dropped and behind was completely caked in dust, years worth...and I had to wipe long hairs off the shower wall when we got into the room. But everything else was clean enough.

This property is located in a great location in fisherman’s wharf. This facility is very clean and modern and all the staff were friendly. The breakfast was amazing and SO GOOD😋. we really enjoyed our stay. It also has a little cafe downstairs for small sandwiches, salads, coffee or little afternoon snack.

The only conservative feedback is we were traveling with my handicapped mom. She couldn’t get breakfast without our help and one morning we had early morning tour. I asked them if I can pay or order the breakfast and someone can bring it to her room. The lady in the front desk said the can not. they are union!!! I don’t know what that means.

I would highly recommend Riu Plaza. The rooms are large, comfortable and we'll appointed. There is a pool on the property as well as two food selection venues on the premesis. The location is fantastic and within walking distance to Pier 39, bike and car rental areas, a large selection of restaurants, the big bus stop for tours and collection points for other tours. The breakfast at the hotel is well managed despite the large number of guests making use of the facility. There is a wide selection of food, catering for different dietary requirements. Parking is available at the premesis. Lovely hotel

The coffee machine in the room needed a bit of upgrading.

I really enjoyed my stay at Riu Plaza SF and I recommend it for you as well. Good points: 1) Great location (tourism, restaurants, easy access to bus, bike rent or cable car. You don’t need a car, public transportation or even Uber works very well here! Although there are lot of steep streets, the city is still pretty walkable). 2) Breakfast (a lot of people at the same time - they should improve the flux - BUT I do like hotels with breakfast included, and there are plenty of food/beverages options). 3) Room is very clean. I’d say this is one of the most important points for me. 4) Friendly staffs